Kustomer has resolved an event affecting Prod 1 that caused failures with Kustomer's AI features.
After careful monitoring, our team has determined that all affected areas are now fully restored. Please reach out to Kustomer support at support@kustomer.com if you have additional questions or concerns.
Posted Mar 19, 2026 - 14:29 EDT
Monitoring
Kustomer has implemented an update to address an event affecting Prod 1 that caused failures with Kustomer's AI features.
Our team is currently monitoring this update to ensure the issue is fully resolved. Please expect further updates within the next 30 minutes, and reach out to Kustomer support at support@kustomer.com if you have additional questions or concerns.
Posted Mar 19, 2026 - 13:52 EDT
Update
Kustomer has identified an event affecting PROD 1 that may result in failures with Kustomer AI Agent features.
Our team is still actively working to implement a resolution. Please expect further updates within the next 30 minutes, and feel free to reach out to Kustomer Support at support@kustomer.com if you have any additional questions or concerns.
Posted Mar 19, 2026 - 13:34 EDT
Update
Kustomer has identified an event affecting PROD 1 that may cause failing Kustomer AI-Agent features.
Our team is currently working to implement a resolution. Please expect further updates within the next 30 minutes, and reach out to Kustomer support at support@kustomer.com if you have additional questions or concerns.
Posted Mar 19, 2026 - 12:58 EDT
Update
Kustomer has identified an event that is causing unresponsiveness in AIC/AIR.
Our team is working directly with our database provider in order to implement a resolution for this event. Please expect additional updates within the next 30 minutes, please reach out to Kustomer Support via Kustomer.com for any further questions or updates.
Posted Mar 19, 2026 - 12:16 EDT
Identified
Kustomer has identified an event in AIC/AIR that may cause unresponsive functionality.
Our team is still continuing to work on implementing a resolution. Please expect additional updates within the next 30 minutes, please reach out to Kustomer Support via Kustomer.com for any further questions or updates.
Posted Mar 19, 2026 - 11:44 EDT
Investigating
Kustomer is aware of an event affecting AI for Customers and Reps that have resulted in them not responding.
Our team is currently working to identify the cause for the issue in order to implement a resolution. Please expect additional updates within the next 30 minutes, please reach out to Kustomer Support via kustomer.com for any further questions or updates.
Posted Mar 19, 2026 - 11:14 EDT
This incident affected: Prod1 (US) (Channel - Chat).