All Systems Operational
Prod1 (US) Operational
90 days ago
100.0 % uptime
Today
Analytics ? Operational
90 days ago
100.0 % uptime
Today
API ? Operational
90 days ago
100.0 % uptime
Today
Bulk Jobs ? Operational
90 days ago
100.0 % uptime
Today
Channel - Chat ? Operational
90 days ago
100.0 % uptime
Today
Channel - Email ? Operational
90 days ago
100.0 % uptime
Today
Channel - Facebook ? Operational
Channel - Instagram ? Operational
Channel - SMS ? Operational
Channel - Twitter Operational
Channel - WhatsApp Operational
CSAT Operational
90 days ago
100.0 % uptime
Today
Events / Audit Log Operational
90 days ago
100.0 % uptime
Today
Exports ? Operational
90 days ago
100.0 % uptime
Today
Notifications ? Operational
90 days ago
100.0 % uptime
Today
Registration ? Operational
90 days ago
100.0 % uptime
Today
Search ? Operational
90 days ago
100.0 % uptime
Today
Tracking ? Operational
90 days ago
100.0 % uptime
Today
Web Client ? Operational
90 days ago
100.0 % uptime
Today
Web/Email/Form Hooks ? Operational
90 days ago
100.0 % uptime
Today
Workflow ? Operational
90 days ago
100.0 % uptime
Today
Knowledge base Operational
Prod2 (EU) Operational
90 days ago
99.99 % uptime
Today
Analytics Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
99.99 % uptime
Today
Bulk Jobs Operational
90 days ago
100.0 % uptime
Today
Channel - Chat Operational
90 days ago
100.0 % uptime
Today
Channel - Email Operational
90 days ago
100.0 % uptime
Today
Channel - Facebook Operational
Channel - Instagram ? Operational
Channel - SMS Operational
Channel - Twitter Operational
Channel - WhatsApp Operational
CSAT Operational
90 days ago
100.0 % uptime
Today
Events / Audit Log Operational
90 days ago
100.0 % uptime
Today
Exports Operational
90 days ago
100.0 % uptime
Today
Notifications Operational
90 days ago
100.0 % uptime
Today
Registration Operational
90 days ago
100.0 % uptime
Today
Search Operational
90 days ago
100.0 % uptime
Today
Tracking Operational
90 days ago
100.0 % uptime
Today
Web Client Operational
90 days ago
100.0 % uptime
Today
Web/Email/Form Hooks Operational
90 days ago
100.0 % uptime
Today
Workflow Operational
90 days ago
100.0 % uptime
Today
Knowledge base Operational
Third Party Operational
90 days ago
100.0 % uptime
Today
PubNub ? Operational
OpenAI ? Operational
90 days ago
100.0 % uptime
Today
Regional Incident Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Apr 17, 2024

No incidents reported today.

Apr 16, 2024

No incidents reported.

Apr 15, 2024
Resolved - Kustomer has resolved an event affecting PROD 2 that caused platform latency issues. To resolve this issue, our team has pushed out an update to improve the performance of the platform.

Our engineering team has redriven multiple parts of the platform and after careful monitoring, our team has determined that our systems are now fully restored. Please reach out to Kustomer support at support@kustomer.com if you have additional questions or concerns.

Apr 15, 12:08 EDT
Update - Kustomer has pushed out an update to improve the system and the team is currently redriving events that impacted the system.

Systems are currently operational at this time and our team is currently monitoring the system to ensure the issue remains resolved. Please expect further updates, and reach out to Kustomer support at support@kustomer.com if you have additional questions or concerns.

Apr 15, 11:45 EDT
Monitoring - Kustomer is working on implementing a solution to improve the system and an update will be going out shortly. Systems are operational at this time and our team is currently monitoring the system to ensure the issue will be fully resolved. Please expect further updates within the next 30 minutes, and reach out to Kustomer support at support@kustomer.com if you have additional questions or concerns.
Apr 15, 10:27 EDT
Update - Kustomer is aware of an event affecting Prod 2 org instances that may cause instability issues within the platform.

Our team is currently working to identify the cause of this issue in an effort to implement a resolution. Please expect additional updates within the next 30 minutes, and reach out to Kustomer support at support@kustomer.com if you have additional questions or concerns. We are continuing to investigate the issue.

Apr 15, 08:56 EDT
Update - Kustomer is aware of an event affecting Prod 2 org instances that may cause instability issues within the platform.

Our team is currently working to identify the cause of this issue in an effort to implement a resolution. Please expect additional updates within the next 30 minutes, and reach out to Kustomer support at support@kustomer.com if you have additional questions or concerns. We are continuing to investigate the issue.

Apr 15, 08:47 EDT
Investigating - Kustomer is aware of an event affecting Prod 2 org instances that may cause instability issues within the platform.

Our team is currently working to identify the cause of this issue in an effort to implement a resolution. Please expect additional updates within the next 30 minutes, and reach out to Kustomer support at support@kustomer.com if you have additional questions or concerns.

Apr 15, 08:20 EDT
Apr 14, 2024

No incidents reported.

Apr 13, 2024

No incidents reported.

Apr 12, 2024

No incidents reported.

Apr 11, 2024

No incidents reported.

Apr 10, 2024

No incidents reported.

Apr 9, 2024

No incidents reported.

Apr 8, 2024

No incidents reported.

Apr 7, 2024

No incidents reported.

Apr 6, 2024

No incidents reported.

Apr 5, 2024

No incidents reported.

Apr 4, 2024

No incidents reported.

Apr 3, 2024
Resolved - Kustomer has redriven affected messages and Meta has resolved their status page for the component affecting WhatsApp within Kustomer: https://metastatus.com/whatsapp-business-api
For any questions or concerns please reach out to support@kustomer.com

Apr 3, 18:58 EDT
Update - We are continuing to monitor the situation with WhatsApp and other meta products that may cause message delays. For updates please see: https://metastatus.com/

Please expect further updates within the next 3 hours, and reach out to Kustomer support at support@kustomer.com if you have additional questions or concerns.

Apr 3, 17:13 EDT
Monitoring - Kustomer is aware of an event reported by one of our third party vendors affecting WhatsApp Messages that may cause latency within the platform. For updates please see: https://metastatus.com/

Our team is monitoring the incident, and working with the vendor where possible to resolve the issue. Please expect further updates within the next 3 hours, and reach out to Kustomer support at support@kustomer.com if you have additional questions or concerns.

Apr 3, 15:37 EDT