Resolved -
This incident has been resolved. If you have questions contact support@kustomer.com.
Jun 17, 14:16 EDT
Monitoring -
A fix has been implemented to the caching service and we are monitoring the results.
Jun 17, 13:20 EDT
Identified -
Increased latency in caching of objects is causing search to perform sub-optimally
Jun 17, 13:09 EDT
Investigating -
Kustomer is aware of an event affecting loading timelines in prod 1 that may cause temporary latency within the platform. Our team is currently working to identify the cause of this issue in an effort to implement a resolution. Please expect further updates within 30 minutes and reach out to support if you have additional questions or concerns.
Jun 17, 13:05 EDT