All Systems Operational
Uptime over the past 90 days. View historical uptime.
Prod1 (US) Operational
90 days ago
99.91 % uptime
Today
Analytics
Operational
90 days ago
100.0 % uptime
Today
API
Operational
90 days ago
99.62 % uptime
Today
Bulk Jobs
Operational
90 days ago
100.0 % uptime
Today
Channel - Chat
Operational
90 days ago
99.72 % uptime
Today
Channel - Email
Operational
90 days ago
99.72 % uptime
Today
Channel - Facebook
Operational
Channel - Instagram
Operational
Channel - SMS
Operational
Channel - Twitter Operational
Channel - WhatsApp Operational
CSAT Operational
90 days ago
100.0 % uptime
Today
Events / Audit Log Operational
90 days ago
100.0 % uptime
Today
Exports
Operational
90 days ago
100.0 % uptime
Today
Notifications
Operational
90 days ago
100.0 % uptime
Today
Registration
Operational
90 days ago
100.0 % uptime
Today
Search
Operational
90 days ago
100.0 % uptime
Today
Tracking
Operational
90 days ago
100.0 % uptime
Today
Web Client
Operational
90 days ago
99.62 % uptime
Today
Web/Email/Form Hooks
Operational
90 days ago
100.0 % uptime
Today
Workflow
Operational
90 days ago
100.0 % uptime
Today
Knowledge base Operational
Prod2 (EU) Operational
90 days ago
100.0 % uptime
Today
Analytics Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Bulk Jobs Operational
90 days ago
100.0 % uptime
Today
Channel - Chat Operational
90 days ago
100.0 % uptime
Today
Channel - Email Operational
90 days ago
100.0 % uptime
Today
Channel - Facebook Operational
Channel - Instagram
Operational
Channel - SMS Operational
Channel - Twitter Operational
Channel - WhatsApp Operational
CSAT Operational
90 days ago
100.0 % uptime
Today
Events / Audit Log Operational
90 days ago
100.0 % uptime
Today
Exports Operational
90 days ago
100.0 % uptime
Today
Notifications Operational
90 days ago
100.0 % uptime
Today
Registration Operational
90 days ago
100.0 % uptime
Today
Search Operational
90 days ago
100.0 % uptime
Today
Tracking Operational
90 days ago
100.0 % uptime
Today
Web Client Operational
90 days ago
100.0 % uptime
Today
Web/Email/Form Hooks Operational
90 days ago
100.0 % uptime
Today
Workflow Operational
90 days ago
100.0 % uptime
Today
Knowledge base Operational
Third Party Operational
PubNub
Operational
Regional Incident Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Sep 26, 2023

No incidents reported today.

Sep 25, 2023

No incidents reported.

Sep 24, 2023

No incidents reported.

Sep 23, 2023

No incidents reported.

Sep 22, 2023

No incidents reported.

Sep 21, 2023

No incidents reported.

Sep 20, 2023

No incidents reported.

Sep 19, 2023

No incidents reported.

Sep 18, 2023

No incidents reported.

Sep 17, 2023

No incidents reported.

Sep 16, 2023

No incidents reported.

Sep 15, 2023

No incidents reported.

Sep 14, 2023

No incidents reported.

Sep 13, 2023
[WhatsApp] Delays or errors in sending outbound WhatsApp Messages from Prod 1 and 2
Resolved - All errors have been redriven. After careful monitoring, our team has found that all affected areas are fully restored. Please reach out to support at support@kustomer.com if you have additional questions or concerns.
Sep 13, 13:08 EDT
Monitoring - Kustomer is monitoring an issue impacting the WhatsApp API and outbound sends from our platform. Errors will be redriven when delays and errors resolve.
Sep 13, 12:31 EDT
Sep 12, 2023
[Workflows] Workflow latency causing latency on platform in prod1
Resolved - Kustomer has resolved an event affecting Workflows causing latency in the platform. After careful monitoring, our team has found that all affected areas are fully restored. Please reach out to support at support@kustomer.com if you have additional questions or concerns.
Sep 12, 10:07 EDT
Monitoring - Kustomer has identified and implemented a change to address an issue affecting Workflows causing latency in the platform. The latency has returned to normal levels. Our team will continue to monitor this update to ensure the issue is fully resolved. Please expect further updates within 1 hour and reach out to support at support@kustomer.com if you have additional questions or concerns.
Sep 12, 09:43 EDT
Update - We are continuing to investigate the issues related to latency in the platform. Please expect further updates within 30 minutes and reach out to support over chat or at support@kustomer.com if you have additional questions or concerns.
Sep 12, 09:22 EDT
Investigating - Kustomer is investigating an event affecting workflows that may cause latency in the platform and delays in messages being ingested. Our team is currently working to identify the issue. Please expect further updates within 30 mintues and reach out to support over chat or at support@kustomer.com if you have additional questions or concerns.
Sep 12, 08:50 EDT
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