Resolved -
Kustomer has resolved an event affecting Customer Assist AI Response and Agent Suggested Response features on Prod1. After careful monitoring, our team has determined that all affected areas are now fully restored. Please reach out to Kustomer support at support@kustomer.com if you have additional questions or concerns.
Mar 13, 18:11 EDT
Update -
After careful monitoring, our team has determined that the AI service is now fully functional, and our engineering team is redriving articles for a small number of customers. During this redriving period some recently updated articles may not appear in AI responses. Please reach out to Kustomer support at support@kustomer.com if you have additional questions or concerns.
Mar 13, 16:11 EDT
Update -
Kustomer is continuing work on addressing the event affecting Customer Assist AI Response and Agent Suggested Responses features on Prod1 that caused those features to not be usable.
The issue has stabilized and our team is currently working to backfill the affected articles used for responses to ensure the issue is fully resolved. Please expect further updates within the next 30 minutes, and reach out to Kustomer support at support@kustomer.com if you have additional questions or concerns.
Mar 13, 15:27 EDT
Monitoring -
Kustomer has implemented an update to address an event affecting Customer Assist AI Response and Agent Suggested Responses features on Prod1 that caused those features to not be usable.
Our team is currently monitoring this update to ensure the issue is fully resolved. Please expect further updates within the next 30 minutes, and reach out to Kustomer support at support@kustomer.com if you have additional questions or concerns.
Mar 13, 14:55 EDT
Identified -
Kustomer is aware of an event affecting Customer Assist AI Response and Agent Suggested Responses features on Prod1. These features are not currently able to provide suggested answers.
Our team has identified the issue and is working to implement a resolution. Please expect further updates within the next 30 minutes, and reach out to Kustomer support at support@kustomer.com if you have additional questions or concerns.
Mar 13, 14:37 EDT
Resolved -
Kustomer has been notified that the third Party vendor Meta has resolved an event affecting Business Messaging services. After careful monitoring, our team has found that all affected areas are fully restored. Please reach out to support if you have additional questions or concerns.
Mar 5, 14:30 EST
Monitoring -
Kustomer is aware of an event reported by third party vendor Meta affecting Business Messaging services within the platform. Our team will continue to monitor the status with Meta. To follow along a link to their status page is here: https://metastatus.com/. Please expect further updates within 3 hours and reach out to support if you have additional questions or concerns.
Mar 5, 11:17 EST
Investigating -
Kustomer is aware of an event reported by third party vendor Meta affecting Business Messaging services within the platform. Our team will continue to monitor the status with Meta. To follow along a link to their status page is here: https://metastatus.com/. Please expect further updates within 3 hours and reach out to support if you have additional questions or concerns.
Mar 5, 11:16 EST