All Systems Operational

Uptime over the past 90 days. View historical uptime.
Prod1 (US) Operational
90 days ago
100.0 % uptime
Today
Analytics Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Bulk Jobs Operational
90 days ago
100.0 % uptime
Today
Channel - Chat Operational
90 days ago
100.0 % uptime
Today
Channel - Email Operational
90 days ago
100.0 % uptime
Today
CSAT Operational
90 days ago
100.0 % uptime
Today
Events / Audit Log Operational
90 days ago
100.0 % uptime
Today
Exports Operational
90 days ago
100.0 % uptime
Today
Knowledge base Operational
90 days ago
100.0 % uptime
Today
Notifications Operational
90 days ago
100.0 % uptime
Today
Registration Operational
90 days ago
100.0 % uptime
Today
Search Operational
90 days ago
100.0 % uptime
Today
Tracking Operational
90 days ago
100.0 % uptime
Today
Web Client Operational
90 days ago
100.0 % uptime
Today
Web/Email/Form Hooks Operational
90 days ago
100.0 % uptime
Today
Workflow Operational
90 days ago
100.0 % uptime
Today
Prod2 (EU) Operational
90 days ago
100.0 % uptime
Today
Analytics Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Bulk Jobs Operational
90 days ago
100.0 % uptime
Today
Channel - Chat Operational
90 days ago
100.0 % uptime
Today
Channel - Email Operational
90 days ago
100.0 % uptime
Today
CSAT Operational
90 days ago
100.0 % uptime
Today
Events / Audit Log Operational
90 days ago
100.0 % uptime
Today
Exports Operational
90 days ago
100.0 % uptime
Today
Knowledge base Operational
Notifications Operational
90 days ago
100.0 % uptime
Today
Registration Operational
90 days ago
100.0 % uptime
Today
Search Operational
90 days ago
100.0 % uptime
Today
Tracking Operational
90 days ago
100.0 % uptime
Today
Web Client Operational
90 days ago
100.0 % uptime
Today
Web/Email/Form Hooks Operational
90 days ago
100.0 % uptime
Today
Workflow Operational
90 days ago
100.0 % uptime
Today
Prod4 (IN) Operational
90 days ago
100.0 % uptime
Today
Analytics Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Bulk Jobs Operational
90 days ago
100.0 % uptime
Today
Channel - Chat Operational
90 days ago
100.0 % uptime
Today
Channel - Email Operational
90 days ago
100.0 % uptime
Today
CSAT Operational
90 days ago
100.0 % uptime
Today
Events / Audit Log Operational
90 days ago
100.0 % uptime
Today
Exports Operational
90 days ago
100.0 % uptime
Today
Knowledge base Operational
90 days ago
100.0 % uptime
Today
Notifications Operational
90 days ago
100.0 % uptime
Today
Registration Operational
90 days ago
100.0 % uptime
Today
Search Operational
90 days ago
100.0 % uptime
Today
Tracking Operational
90 days ago
100.0 % uptime
Today
Web Client Operational
90 days ago
100.0 % uptime
Today
Web/Email/Form Hooks Operational
90 days ago
100.0 % uptime
Today
Workflow Operational
90 days ago
100.0 % uptime
Today
Kustomer Voice & Text Operational
90 days ago
100.0 % uptime
Today
Kustomer Voice Operational
90 days ago
100.0 % uptime
Today
Third Party Operational
90 days ago
100.0 % uptime
Today
PubNub Operational
OpenAI Operational
90 days ago
100.0 % uptime
Today
Channel - Facebook Operational
Channel - Instagram Operational
Channel - SMS Operational
Channel - WhatsApp Operational
Regional Incident Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Feb 22, 2026

No incidents reported today.

Feb 21, 2026

No incidents reported.

Feb 20, 2026
[Voice] [Trouble accepting Inbound Calls] [PROD 1]
Resolved - Kustomer has resolved an incident affecting Voice in PROD 1 that caused inbound calls to drop after being initially accepted. To remediate the issue, our team rolled back a recent code change to a previously stable version, which successfully resolved the error.

After thorough monitoring, we have confirmed that all impacted services are fully restored. If any agents continue to experience issues, please have them refresh their browser to ensure the fix is applied.

If you have any additional questions or concerns, please reach out to Kustomer Support via Email or Chat.
Feb 20, 19:01 EST
Monitoring - Kustomer has implemented an update to address an event affecting Voice conversations in PROD 1 that caused inbound calls to be dropped when trying to accept calls.

Our team is currently monitoring this update to ensure the issue is fully resolved. If your agents are continuing to experience this issue please have them refresh their browser to apply the fix.

Please expect further updates within the next 30 minutes, and reach out to Kustomer support at Email or Channel if you have additional questions or concerns.
Feb 20, 18:33 EST
Identified - Kustomer is aware of an issue affecting inbound call acceptance in our PROD1 environment where inbound calls were not properly being accepted in the system.

Our team has identified the cause of the issue within the code and are actively working on a fix to restore system behavior back to normal.

Please expect additional updates within the next 30 minutes, and reach out to Kustomer Support at Email or Chat Channels if you have additional questions or concerns.
Feb 20, 18:08 EST
Update - Kustomer is continuing to investigate an event impacting Voice conversations that may cause inbound calls to not be accepted properly within the system.

Our engineering team is actively working to identify the root cause and implement a resolution as quickly as possible. We will provide another update within the next 30 minutes or sooner as more information becomes available.

If you have any urgent questions or need assistance, please contact Kustomer Support via Chat or Email.
Feb 20, 17:53 EST
Investigating - Kustomer is aware of an event affecting Voice conversations that may cause inbound calls to not be accepted properly in the system.

Our team is currently working to identify the cause of this issue in an effort to implement a resolution. Please expect additional updates within the next 30 minutes, please reach out to Kustomer Support via Chat or Email for any further questions or updates.
Feb 20, 17:21 EST
Monitoring - Kustomer has implemented an update to address an event affecting inbound Voice calls in PROD 1 & 2 that caused inbound calls to drop before getting answered by an agent.

Our team is currently monitoring this update to ensure the issue is fully resolved. Please expect further updates within the next 30 minutes, and reach out to Kustomer support at Email or Chat if you have additional questions or concerns.
Feb 20, 17:01 EST
Feb 19, 2026

No incidents reported.

Feb 18, 2026

No incidents reported.

Feb 17, 2026

No incidents reported.

Feb 16, 2026

No incidents reported.

Feb 15, 2026

No incidents reported.

Feb 14, 2026

No incidents reported.

Feb 13, 2026

No incidents reported.

Feb 12, 2026
Reported Third Party Event - OpenAI
Resolved - OpenAI has confirmed that all services are fully recovered. After careful monitoring, our team has determined that all affected areas are now fully restored. Please reach out to Kustomer support at support@kustomer.com if you have additional questions or concerns.
Feb 12, 13:07 EST
Monitoring - Kustomer is aware of an event reported by one of our third party vendors affecting Prod1 that may cause AIC and AIR failures within the platform.

Our team is monitoring the incident, and working with the vendor where possible to resolve the issue. OpenAI's status page for this incident can be found here: https://status.openai.com/incidents/01KH94NGSXNH9H4WBPXB3RFZWX

Please expect further updates within the next 3 hours, and reach out to Kustomer support at support@kustomer.com if you have additional questions or concerns.
Feb 12, 10:11 EST
Feb 11, 2026

No incidents reported.

Feb 10, 2026

No incidents reported.

Feb 9, 2026

No incidents reported.

Feb 8, 2026

No incidents reported.

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