All Systems Operational

Uptime over the past 90 days. View historical uptime.
Prod1 (US) Operational
90 days ago
100.0 % uptime
Today
Analytics Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Bulk Jobs Operational
90 days ago
100.0 % uptime
Today
Channel - Chat Operational
90 days ago
100.0 % uptime
Today
Channel - Email Operational
90 days ago
100.0 % uptime
Today
CSAT Operational
90 days ago
100.0 % uptime
Today
Events / Audit Log Operational
90 days ago
100.0 % uptime
Today
Exports Operational
90 days ago
100.0 % uptime
Today
Knowledge base Operational
90 days ago
100.0 % uptime
Today
Notifications Operational
90 days ago
100.0 % uptime
Today
Registration Operational
90 days ago
100.0 % uptime
Today
Search Operational
90 days ago
100.0 % uptime
Today
Tracking Operational
90 days ago
100.0 % uptime
Today
Web Client Operational
90 days ago
100.0 % uptime
Today
Web/Email/Form Hooks Operational
90 days ago
100.0 % uptime
Today
Workflow Operational
90 days ago
100.0 % uptime
Today
Prod2 (EU) Operational
90 days ago
100.0 % uptime
Today
Analytics Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Bulk Jobs Operational
90 days ago
100.0 % uptime
Today
Channel - Chat Operational
90 days ago
100.0 % uptime
Today
Channel - Email Operational
90 days ago
100.0 % uptime
Today
CSAT Operational
90 days ago
100.0 % uptime
Today
Events / Audit Log Operational
90 days ago
100.0 % uptime
Today
Exports Operational
90 days ago
100.0 % uptime
Today
Knowledge base Operational
Notifications Operational
90 days ago
100.0 % uptime
Today
Registration Operational
90 days ago
100.0 % uptime
Today
Search Operational
90 days ago
100.0 % uptime
Today
Tracking Operational
90 days ago
100.0 % uptime
Today
Web Client Operational
90 days ago
100.0 % uptime
Today
Web/Email/Form Hooks Operational
90 days ago
100.0 % uptime
Today
Workflow Operational
90 days ago
100.0 % uptime
Today
Prod4 (IN) Operational
90 days ago
100.0 % uptime
Today
Analytics Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Bulk Jobs Operational
90 days ago
100.0 % uptime
Today
Channel - Chat Operational
90 days ago
100.0 % uptime
Today
Channel - Email Operational
90 days ago
100.0 % uptime
Today
CSAT Operational
90 days ago
100.0 % uptime
Today
Events / Audit Log Operational
90 days ago
100.0 % uptime
Today
Exports Operational
90 days ago
100.0 % uptime
Today
Knowledge base Operational
90 days ago
100.0 % uptime
Today
Notifications Operational
90 days ago
100.0 % uptime
Today
Registration Operational
90 days ago
100.0 % uptime
Today
Search Operational
90 days ago
100.0 % uptime
Today
Tracking Operational
90 days ago
100.0 % uptime
Today
Web Client Operational
90 days ago
100.0 % uptime
Today
Web/Email/Form Hooks Operational
90 days ago
100.0 % uptime
Today
Workflow Operational
90 days ago
100.0 % uptime
Today
Kustomer Voice & Text Operational
90 days ago
100.0 % uptime
Today
Kustomer Voice Operational
90 days ago
100.0 % uptime
Today
Third Party Operational
90 days ago
100.0 % uptime
Today
PubNub Operational
OpenAI Operational
90 days ago
100.0 % uptime
Today
Channel - Facebook Operational
Channel - Instagram Operational
Channel - SMS Operational
Channel - WhatsApp Operational
Regional Incident Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Jun 21, 2026

No incidents reported today.

Jun 20, 2026

No incidents reported.

Jun 19, 2026

No incidents reported.

Jun 18, 2026

No incidents reported.

Jun 17, 2026

No incidents reported.

Jun 16, 2026

No incidents reported.

Jun 15, 2026

No incidents reported.

Jun 14, 2026

No incidents reported.

Jun 13, 2026

No incidents reported.

Jun 12, 2026
[Whatsapp] Outbound Message Delivery Disruption [ALL PRODs]
Resolved - WhatsApp has confirmed that all services are fully recovered. After careful monitoring, our team has determined that all affected areas are now fully restored. Please reach out to Kustomer support at support@kustomer.com if you have additional questions or concerns.
Jun 12, 17:38 EDT
Monitoring - Kustomer is aware of an event reported by one of our third party vendors affecting ALL PRODS that may cause Issues with WhatsApp messages not being delivered to end users.

Our team is monitoring the incident, and working with the vendor where possible to resolve the issue. We are working on redriving previously unsent messages to ensure all messages are sent successfully. Please expect further updates within the next 3 hours, and reach out to Kustomer support at support@kustomer.com if you have additional questions or concerns.
Jun 12, 15:29 EDT
Update - Kustomer continues to monitor the ongoing issue on Whatsapp that may cause outbound Whatsapp messages to not be delivered to end users.

Clients can also refer to https://metastatus.com/whatsapp-business-api for the latest WhatsApp service status.

Please expect further updates within the next 30 minutes, and reach out to Kustomer Support at support@kustomer.com if you have additional questions or concerns
Jun 12, 12:35 EDT
Update - Kustomer continues to monitor the ongoing issue on Whatsapp that may cause outbound Whatsapp messages to not be delivered to end users.

Clients can also refer to https://metastatus.com/whatsapp-business-api for the latest WhatsApp service status.

Please expect further updates within the next 30 minutes, and reach out to Kustomer Support at support@kustomer.com if you have additional questions or concerns
Jun 12, 11:17 EDT
Identified - Kustomer has identified an ongoing issue with WhatsApp that may cause outbound messages to not be delivered to end users.

Our team is closely monitoring the situation and actively working to assess impact. Clients can refer to https://metastatus.com/whatsapp-business-api for the latest WhatsApp service status.

Please expect further updates within the next 30 minutes, and reach out to Kustomer Support at support@kustomer.com if you have additional questions or concerns.
Jun 12, 10:46 EDT
Investigating - Kustomer is aware of an ongoing WhatsApp issue that may cause outbound messages to not be delivered to end users.

While the issue appears to originate with WhatsApp, our team is actively monitoring the situation and working closely to assess the impact on the platform. We will continue to provide updates as more information becomes available.

Please expect an additional update within the next 30 minutes. If you have any questions, please contact Kustomer Support at support@kustomer.com.
Jun 12, 10:31 EDT
Jun 11, 2026

No incidents reported.

Jun 10, 2026

No incidents reported.

Jun 9, 2026
[Channels] [Platform Latency] [Prods 1 and 2]
Postmortem - Read details
Jun 11, 17:18 EDT
Resolved - Kustomer has resolved an event affecting Chat and other channels that caused delayed message delivery and slower conversation load times.

After careful monitoring, our team has determined that all affected areas are now fully restored.

Please reach out to Kustomer Support at support@kustomer.com if you have additional questions or concerns.
Jun 9, 11:18 EDT
Monitoring - Kustomer has identified the cause of the event affecting Chat and other channels that resulted in delayed message delivery and slower conversation load times. The situation has stabilized and our team is continuing to monitor to ensure full resolution. Please reach out to Kustomer Support at support@kustomer.com if you have additional questions or concerns.
Jun 9, 10:11 EDT
Investigating - Kustomer is aware of an event affecting Chat and other channels that may cause delayed message delivery and slower conversation load times.

Our team is currently working to identify the cause of this issue in an effort to implement a resolution. Please expect additional updates within the next 30 minutes and please reach out to Kustomer Support at support@kustomer.com for any further questions or updates.
Jun 9, 10:00 EDT
Jun 8, 2026

No incidents reported.

Jun 7, 2026

No incidents reported.

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