Resolved -
Kustomer has resolved an event affecting searches that may cause Degraded Performance when performing searches.
After careful monitoring, our team has determined that all affected areas are now fully restored. Please reach out to Kustomer support at if you have additional questions or concerns.
Oct 24, 14:23 EDT
Monitoring -
Kustomer has implemented an update to address an event affecting searches that may cause Degraded Performance when performing searches.
Our team is currently monitoring this update to ensure the issue is fully resolved. Please expect additional updates within the next 30 minutes, please reach out to Kustomer Support for any further questions or updates.
Oct 24, 14:12 EDT
Update -
Kustomer is aware of an event affecting searches that may cause Degraded Performance when performing searches.
Our team has removed the search and reporting functionality suspension.
We appreciate your patience and understanding during this brief interruption. Please expect additional updates within the next 30 minutes, please reach out to Kustomer Support for any further questions or updates.
Oct 24, 14:05 EDT
Update -
Kustomer is aware of an event affecting searches that may cause Degraded Performance when performing searches.
To address the current issue, our team is temporarily suspending search and reporting functionality for some customers for an additional 15 minutes. This measure is necessary to implement fixes and ensure improved performance.
We appreciate your patience and understanding during this brief interruption. Please expect additional updates within the next 30 minutes, please reach out to Kustomer Support for any further questions or updates.
Oct 24, 13:51 EDT
Update -
Kustomer is aware of an event affecting searches that may cause Degraded Performance when performing searches.
To address the current issue, our team is temporarily suspending search and reporting functionality for some customers for an additional 15 minutes. This measure is necessary to implement fixes and ensure improved performance.
We appreciate your patience and understanding during this brief interruption. Please expect additional updates within the next 30 minutes, please reach out to Kustomer Support for any further questions or updates.
Oct 24, 13:32 EDT
Update -
Kustomer is aware of an event affecting searches that may cause Degraded Performance when performing searches.
To address the current issue, our team is temporarily suspending search and reporting functionality for some customers for an additional 15 minutes. This measure is necessary to implement fixes and ensure improved performance.
We appreciate your patience and understanding during this brief interruption. Please expect additional updates within the next 30 minutes, please reach out to Kustomer Support for any further questions or updates.
Oct 24, 13:18 EDT
Update -
Kustomer is aware of an event affecting searches that may cause Degraded Performance when performing searches.
To address the current issue, our team is temporarily suspending search and reporting functionality for some customers for up to 15 minutes. This measure is necessary to implement fixes and ensure improved performance.
We appreciate your patience and understanding during this brief interruption. Please expect additional updates within the next 30 minutes, please reach out to Kustomer Support for any further questions or updates.
Oct 24, 13:02 EDT
Update -
Kustomer is aware of an event affecting searches that may cause Degraded Performance when performing searches.
We appreciate your patience and understanding during this brief interruption. Please expect additional updates within the next 30 minutes, please reach out to Kustomer Support for any further questions or updates.
Oct 24, 12:34 EDT
Update -
Kustomer is aware of an event affecting searches that may cause Degraded Performance when performing searches.
We appreciate your patience and understanding during this brief interruption. Please expect additional updates within the next 30 minutes, please reach out to Kustomer Support for any further questions or updates.
Oct 24, 12:01 EDT
Update -
Kustomer is aware of an event affecting searches that may cause Degraded Performance when performing searches.
Our team has removed the search functionality suspension.
We appreciate your patience and understanding during this brief interruption. Please expect additional updates within the next 30 minutes, please reach out to Kustomer Support for any further questions or updates.
Oct 24, 11:20 EDT
Identified -
Kustomer is aware of an event affecting searches that may cause Degraded Performance when performing searches.
To address the current issue, our team is temporarily suspending search functionality for up to 15 minutes. This measure is necessary to implement fixes and ensure improved performance.
We appreciate your patience and understanding during this brief interruption. Please expect additional updates within the next 30 minutes, please reach out to Kustomer Support for any further questions or updates.
Oct 24, 11:01 EDT
Investigating -
Kustomer is aware of an event affecting searches that may cause Degraded Performance when performing searches.
Our team is currently working to identify the cause of this issue in an effort to implement a resolution. Please expect additional updates within the next 30 minutes, please reach out to Kustomer Support for any further questions or updates.
Oct 24, 10:47 EDT