All Systems Operational
Uptime over the past 90 days. View historical uptime.
Prod1 (US) Operational
90 days ago
100.0 % uptime
Today
Analytics ? Operational
90 days ago
100.0 % uptime
Today
API ? Operational
90 days ago
100.0 % uptime
Today
Bulk Jobs ? Operational
90 days ago
100.0 % uptime
Today
Channel - Chat ? Operational
90 days ago
100.0 % uptime
Today
Channel - Email ? Operational
90 days ago
100.0 % uptime
Today
CSAT Operational
90 days ago
100.0 % uptime
Today
Events / Audit Log Operational
90 days ago
100.0 % uptime
Today
Exports ? Operational
90 days ago
100.0 % uptime
Today
Notifications ? Operational
90 days ago
100.0 % uptime
Today
Registration ? Operational
90 days ago
100.0 % uptime
Today
Search ? Operational
90 days ago
100.0 % uptime
Today
Tracking ? Operational
90 days ago
100.0 % uptime
Today
Web Client ? Operational
90 days ago
100.0 % uptime
Today
Web/Email/Form Hooks ? Operational
90 days ago
100.0 % uptime
Today
Workflow ? Operational
90 days ago
100.0 % uptime
Today
Knowledge base Operational
Prod2 (EU) Operational
90 days ago
100.0 % uptime
Today
Analytics Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Bulk Jobs Operational
90 days ago
100.0 % uptime
Today
Channel - Chat Operational
90 days ago
100.0 % uptime
Today
Channel - Email Operational
90 days ago
100.0 % uptime
Today
CSAT Operational
90 days ago
100.0 % uptime
Today
Events / Audit Log Operational
90 days ago
100.0 % uptime
Today
Exports Operational
90 days ago
100.0 % uptime
Today
Notifications Operational
90 days ago
100.0 % uptime
Today
Registration Operational
90 days ago
100.0 % uptime
Today
Search Operational
90 days ago
100.0 % uptime
Today
Tracking Operational
90 days ago
100.0 % uptime
Today
Web Client Operational
90 days ago
100.0 % uptime
Today
Web/Email/Form Hooks Operational
90 days ago
100.0 % uptime
Today
Workflow Operational
90 days ago
100.0 % uptime
Today
Knowledge base Operational
Kustomer Voice & Text Operational
90 days ago
100.0 % uptime
Today
Kustomer Voice Operational
90 days ago
100.0 % uptime
Today
Third Party Operational
90 days ago
100.0 % uptime
Today
PubNub ? Operational
OpenAI ? Operational
90 days ago
100.0 % uptime
Today
Channel - Facebook ? Operational
Channel - Instagram ? Operational
Channel - SMS ? Operational
Channel - WhatsApp Operational
Regional Incident Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Jan 22, 2025
Reported Third Party Event - WhatsApp
Resolved - Kustomer has resolved an event affecting WhatsApp that caused latency in messaging. To resolve this issue, our team has processed a redrive.

After careful monitoring, our team has determined that all affected areas are now fully restored. Please reach out to Kustomer support at support@kustomer.com if you have additional questions or concerns.
Jan 22, 12:02 EST
Update - We are continuting to investigate this issue
Jan 22, 11:33 EST
Identified - Kustomer is aware of an event reported by one of our third party vendors affecting all clients that may cause delays with WhatsApp messaging within the platform.

Our team is monitoring the incident, and working with the vendor where possible to resolve the issue. https://metastatus.com/whatsapp-business-api. Please expect further updates within the next 3 hours, and reach out to Kustomer support at support@kustomer.com if you have additional questions or concerns.
Jan 22, 11:25 EST
Jan 21, 2025

No incidents reported.

Jan 20, 2025

No incidents reported.

Jan 19, 2025

No incidents reported.

Jan 18, 2025

No incidents reported.

Jan 17, 2025

No incidents reported.

Jan 16, 2025

No incidents reported.

Jan 15, 2025

No incidents reported.

Jan 14, 2025

No incidents reported.

Jan 13, 2025

No incidents reported.

Jan 12, 2025
[SEARCHES] Search Retrieval Issues (PROD2)
Postmortem - Read details
Jan 16, 13:59 EST
Resolved - Kustomer has resolved an event affecting Prod2 instances that caused issues when attempting to retrieve search results.

After careful monitoring, our team has determined that all affected areas are now fully restored. Please reach out to Kustomer support at support@kustomer.com if you have additional questions or concerns.
Jan 12, 15:41 EST
Update - After releasing a fix to restore search retrieval in Prod2 instances, this issue should now be resolved for All Prod2 clients except an isolated instance where we're working with the relevant stakeholders to ensure optimal functionality on a specific search query.

Please feel free to reach out to Kustomer Support at support@kustomer.com if you have additional queries or concerns.
Jan 12, 14:30 EST
Update - Kustomer has released an update and seeing indications of recovery on search retrieval in Prod2 instances.

We are monitoring this fix to ensure the issue is fully resolved. Please expect additional details within the next 30 minutes, and reach out to Kustomer Support at support@kustomer.com if you have further questions or concerns.
Jan 12, 13:52 EST
Monitoring - Kustomer has implemented an update to address the issue impacting search retrieval results in Prod2 instances.

Our team is currently monitoring this update to ensure the issue is fully resolved. Please expect further updates within the next 30 minutes, and reach out to Kustomer Support at support@kustomer.com if you have additional questions or concerns.
Jan 12, 13:40 EST
Update - We have identified the root cause of the issue retrieving search results in Prod2 instances and continue to work on implementing a solution.

Additional updates will be provided in the next 30 minutes and in the meantime, please reach out to Kustomer Support at support@kustomer.com for any further queries.
Jan 12, 13:30 EST
Update - Kustomer has identified the root cause of the ongoing issue retrieving search results in Prod2 instances.

We are focused on resolving this as quickly as possible and will provide updates in the next 30 minutes.

Please reach out to Kustomer Support at support@kustomer.com for any further questions or updates.
Jan 12, 13:00 EST
Identified - Kustomer is aware of an event affecting Searches that may cause issues retrieving search results.

Our team has identified the issue and is working on a resolution as soon as possible. Please expect additional updates within the next 30 minutes, please reach out to Kustomer Support at support@kustomer.com for any further questions or updates.
Jan 12, 12:39 EST
Investigating - Kustomer is aware of an event affecting Searches that may cause issues retrieving search results.

Our team is currently working to identify the cause of this issue in an effort to implement a resolution. Please expect additional updates within the next 30 minutes, please reach out to Kustomer Support at Support@kustomer.com for any further questions or updates.
Jan 12, 12:29 EST
Jan 11, 2025

No incidents reported.

Jan 10, 2025
[ALL CHANNELS] - Latency and delays [Prod 1]
Resolved - Kustomer has resolved an event affecting delays in routing, issues with Conversation Assistants, and delays with business rules.

After careful monitoring, our team has determined that all affected areas are now fully restored. Please reach out to Kustomer support at if you have additional questions or concerns.
Jan 10, 13:30 EST
Monitoring - Kustomer has implemented an update to address an event affecting delays in routing, issues with Conversation Assistants, and delays with business rules.

Our team is currently monitoring this update to ensure the issue is fully resolved. Please expect further updates within the next 30 minutes, and reach out to Kustomer support at if you have additional questions or concerns.
Jan 10, 13:13 EST
Investigating - Kustomer is aware of an event that may cause delays in routing, issues with Conversation Assistants, and delays with business rules and workflows.

Our team is still working to identify the cause of this issue in an effort to implement a resolution. Please expect additional updates within the next 30 minutes. Please reach out to Kustomer Support for any further questions or updates.
Jan 10, 12:37 EST
Update - Kustomer is aware of an event that may cause delays in routing, issues with Conversation Assistants, and delays with business rules and workflows.

Our team is still working to identify the cause of this issue in an effort to implement a resolution. Please expect additional updates within the next 30 minutes. Please reach out to Kustomer Support for any further questions or updates.
Jan 10, 12:32 EST
Identified - Kustomer is aware of an event that may cause delays in routing, issues with Conversation Assistants, and delays with business rules and workflows.

Our team is currently working to identify the cause of this issue in an effort to implement a resolution. Please expect additional updates within the next 30 minutes. Please reach out to Kustomer Support for any further questions or updates.
Jan 10, 12:04 EST
Investigating - Kustomer is aware of an event that may cause delays in routing, issues with Conversation Assistants, and delays with business rules.

Our team is currently working to identify the cause of this issue in an effort to implement a resolution. Please expect additional updates within the next 30 minutes. Please reach out to Kustomer Support for any further questions or updates.
Jan 10, 11:37 EST
Jan 9, 2025

No incidents reported.

Jan 8, 2025

No incidents reported.

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