All Systems Operational
API ? Operational
90 days ago
100.0 % uptime
Today
Analytics ? Operational
90 days ago
100.0 % uptime
Today
Bulk Jobs ? Operational
90 days ago
100.0 % uptime
Today
Channels Operational
90 days ago
99.95 % uptime
Today
Chat ? Operational
90 days ago
100.0 % uptime
Today
Email ? Operational
90 days ago
100.0 % uptime
Today
Facebook ? Operational
90 days ago
99.72 % uptime
Today
SMS ? Operational
90 days ago
100.0 % uptime
Today
Twitter Operational
90 days ago
100.0 % uptime
Today
WhatsApp Operational
90 days ago
100.0 % uptime
Today
Exports ? Operational
90 days ago
100.0 % uptime
Today
Notifications ? Operational
90 days ago
100.0 % uptime
Today
Registration ? Operational
90 days ago
100.0 % uptime
Today
Search ? Operational
90 days ago
100.0 % uptime
Today
Tracking ? Operational
90 days ago
100.0 % uptime
Today
Web Client ? Operational
90 days ago
100.0 % uptime
Today
Web/Email/Form Hooks ? Operational
90 days ago
100.0 % uptime
Today
Workflow ? Operational
90 days ago
100.0 % uptime
Today
Pusher Operational
90 days ago
100.0 % uptime
Today
Pusher Channels presence channels Operational
90 days ago
100.0 % uptime
Today
Pusher Channels REST API Operational
90 days ago
100.0 % uptime
Today
Pusher Channels Webhooks Operational
90 days ago
100.0 % uptime
Today
Pusher Channels WebSocket client API Operational
90 days ago
100.0 % uptime
Today
CSAT Operational
90 days ago
100.0 % uptime
Today
Events / Audit Log Service Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Past Incidents
Sep 23, 2019

No incidents reported today.

Sep 22, 2019

No incidents reported.

Sep 21, 2019

No incidents reported.

Sep 20, 2019

No incidents reported.

Sep 19, 2019

No incidents reported.

Sep 18, 2019

No incidents reported.

Sep 17, 2019

No incidents reported.

Sep 16, 2019

No incidents reported.

Sep 15, 2019

No incidents reported.

Sep 14, 2019

No incidents reported.

Sep 13, 2019

No incidents reported.

Sep 12, 2019

No incidents reported.

Sep 11, 2019

No incidents reported.

Sep 10, 2019
Resolved - At this time, bulk processing has been restored and all recently queued jobs will run as normal. If you encounter any issues with bulk updates, please contact support@kustomer.com.
Sep 10, 23:13 EDT
Identified - We have identified the issue, which caused older bulk jobs in the queue to run. This may have resulted in unexpected conversation updates occurring. We are working on a fix now to prevent any additional issues, and will restore bulk processing as soon as this fix is deployed.
Sep 10, 21:57 EDT
Investigating - We have identified an issue with our bulk processing. As a result we have temporarily paused bulk processing as a preventative measure to avoid issues. We will post updates as we progress, and notify all clients when bulk processing is reactivated. Please contact support@kustomer.com with any questions.
Sep 10, 21:32 EDT
Resolved - Search and Reporting events have been normalized across the Kustomer platform and are behaving as expected. We thank you for your patience and understanding as we worked to resolve this incident. If you have any question or concerns, please contact support@kustomer.com.
Sep 10, 12:22 EDT
Update - Search and Reporting events have been normalized across the Kustomer platform and are behaving as expected. We thank you for your patience and understanding as we worked to resolve this incident. If you have any question or concerns, please contact support@kustomer.com.
Sep 10, 12:22 EDT
Monitoring - The rate of Search and Reporting events are now in normal levels across the Kustomer platform. We will continue to closely monitor this as the stability of our platform is of the utmost importance to us. Please check back on the Status Page for updates. If you have any question or concerns, please contact support@kustomer.com.
Sep 10, 11:18 EDT
Investigating - Kustomer is currently experiencing delays with search and reporting. During this time you may experience delays in the processing of reports. Please check back on the Status Page for updates. If you have any question or concerns, please contact support@kustomer.com.
Sep 10, 11:08 EDT
Sep 9, 2019

No incidents reported.