All Systems Operational
API ? Operational
90 days ago
100.0 % uptime
Today
Analytics ? Operational
90 days ago
100.0 % uptime
Today
Bulk Jobs ? Operational
90 days ago
100.0 % uptime
Today
Channels Operational
90 days ago
100.0 % uptime
Today
Facebook ? Operational
90 days ago
100.0 % uptime
Today
Chat ? Operational
90 days ago
100.0 % uptime
Today
Email ? Operational
90 days ago
100.0 % uptime
Today
SMS ? Operational
90 days ago
100.0 % uptime
Today
Twitter Operational
90 days ago
100.0 % uptime
Today
Exports ? Operational
90 days ago
100.0 % uptime
Today
Notifications ? Operational
90 days ago
100.0 % uptime
Today
Registration ? Operational
90 days ago
100.0 % uptime
Today
Search ? Operational
90 days ago
99.99 % uptime
Today
Tracking ? Operational
90 days ago
100.0 % uptime
Today
Web Client ? Operational
90 days ago
99.98 % uptime
Today
Web/Email/Form Hooks ? Operational
90 days ago
100.0 % uptime
Today
Workflow ? Operational
90 days ago
100.0 % uptime
Today
Pusher Operational
90 days ago
100.0 % uptime
Today
Pusher Channels presence channels Operational
90 days ago
100.0 % uptime
Today
Pusher Channels REST API Operational
90 days ago
100.0 % uptime
Today
Pusher Channels Webhooks Operational
90 days ago
100.0 % uptime
Today
Pusher Channels WebSocket client API Operational
90 days ago
100.0 % uptime
Today
CSAT Operational
90 days ago
100.0 % uptime
Today
Events / Audit Log Service Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Past Incidents
Jun 18, 2019

No incidents reported today.

Jun 17, 2019

No incidents reported.

Jun 16, 2019

No incidents reported.

Jun 15, 2019

No incidents reported.

Jun 14, 2019
Completed - The scheduled maintenance has been completed.
Jun 14, 05:50 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 14, 05:00 EDT
Scheduled - On Friday, June 14, 2019, Kustomer is planning a scheduled maintenance of our Events Service between the hours of 5:00 and 6:00am EST. This maintenance should not result in any downtime, loss of functionality, or loss of any data.

During this time, agents using the Kustomer platform may notice that new events created might not appear within a customer's timeline. These could include events like routing, assignment, snoozing, etc., which are normally displayed within the timeline once they occur. These events will appear as normal once the migration is complete. All conversation and customer data will still be available, and agents will still receive assignments and be able to respond to messages from customers and perform all other functions as normal.

If you have any questions, please reach out to support@kustomer.com.
Jun 12, 17:41 EDT
Jun 13, 2019

No incidents reported.

Jun 12, 2019

No incidents reported.

Jun 11, 2019

No incidents reported.

Jun 10, 2019

No incidents reported.

Jun 9, 2019

No incidents reported.

Jun 8, 2019

No incidents reported.

Jun 7, 2019

No incidents reported.

Jun 6, 2019
Completed - The scheduled database migration will be postponed to Friday, June 14. We will post details and updates again at that time.
Jun 6, 17:23 EDT
Scheduled - On Friday, June 7, 2019, Kustomer is planning a scheduled maintenance of our Events Service between the hours of 5:00 and 6:00am EST. This maintenance should not result in any downtime, loss of functionality, or loss of any data.

During this time, agents using the Kustomer platform may notice that new events created might not appear within a customer's timeline. These could include events like routing, assignment, snoozing, etc., which are normally displayed within the timeline once they occur. These events will appear as normal once the migration is complete. All conversation and customer data will still be available, and agents will still receive assignments and be able to respond to messages from customers and perform all other functions as normal.

If you have any questions, please reach out to support@kustomer.com.
Jun 6, 11:33 EDT
Jun 5, 2019

No incidents reported.

Jun 4, 2019

No incidents reported.