This incident has been resolved.
Jan 23, 17:56 EST
At this time, Kustomer chat is fully operational. We are continuing to monitor the issue, and will share details as they become available. Please contact firstname.lastname@example.org
if you are still experiencing any issues.
Jan 23, 17:25 EST
The Kustomer application continues to be accessible and functional at this time. However, Kustomer chat is experiencing errors, which may prevent some customers from writing in via this channel. We are investigating the problem and will share updates as soon as possible.
Jan 23, 17:11 EST
The Kustomer application has recovered and all users should now be able to access the platform without issue. We will continue to monitor this incident until we are certain that it will not recur. Please contact email@example.com
with any questions or concerns.
Jan 23, 16:48 EST
We are continuing to investigate this issue.
Jan 23, 16:41 EST
We are currently investigating this issue and will share information as soon as it is available.
Jan 23, 16:35 EST