Resolved -
Kustomer has resolved an event affecting Chat Conversational Assistant processing latency. After careful monitoring, our team has found that all affected areas are fully restored. Please reach out to support if you have additional questions or concerns.
May 18, 16:35 EDT
Update -
We are beginning to see errors subside, but are still working to resolve potential latency for Conversational Assistant processing.
May 18, 15:30 EDT
Identified -
Kustomer has identified an event affecting the Conversational Assistant for Chat that may cause latency or errors. Our team is currently working to design and implement a resolution. Please expect further updates as we continue to investigate and reach out to support if you have additional questions or concerns.
May 18, 14:11 EDT