All Systems Operational
Prod1 (US) Operational
90 days ago
99.99 % uptime
Today
Analytics ? Operational
90 days ago
100.0 % uptime
Today
API ? Operational
90 days ago
100.0 % uptime
Today
Bulk Jobs ? Operational
90 days ago
100.0 % uptime
Today
Channel - Chat ? Operational
90 days ago
99.99 % uptime
Today
Channel - Email ? Operational
90 days ago
99.97 % uptime
Today
Channel - Facebook ? Operational
90 days ago
100.0 % uptime
Today
Channel - Instagram ? Operational
90 days ago
100.0 % uptime
Today
Channel - SMS ? Operational
90 days ago
100.0 % uptime
Today
Channel - Twitter Operational
90 days ago
100.0 % uptime
Today
Channel - WhatsApp Operational
90 days ago
100.0 % uptime
Today
CSAT Operational
90 days ago
100.0 % uptime
Today
Events / Audit Log Operational
90 days ago
100.0 % uptime
Today
Exports ? Operational
90 days ago
100.0 % uptime
Today
Notifications ? Operational
90 days ago
99.98 % uptime
Today
Registration ? Operational
90 days ago
100.0 % uptime
Today
Search ? Operational
90 days ago
100.0 % uptime
Today
Tracking ? Operational
90 days ago
100.0 % uptime
Today
Web Client ? Operational
90 days ago
100.0 % uptime
Today
Web/Email/Form Hooks ? Operational
90 days ago
100.0 % uptime
Today
Workflow ? Operational
90 days ago
100.0 % uptime
Today
Knowledge base Operational
Prod2 (EU) Operational
90 days ago
99.99 % uptime
Today
Analytics Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Bulk Jobs Operational
90 days ago
100.0 % uptime
Today
Channel - Chat Operational
90 days ago
99.99 % uptime
Today
Channel - Email Operational
90 days ago
99.97 % uptime
Today
Channel - Facebook Operational
90 days ago
100.0 % uptime
Today
Channel - Instagram ? Operational
90 days ago
100.0 % uptime
Today
Channel - SMS Operational
90 days ago
100.0 % uptime
Today
Channel - Twitter Operational
90 days ago
100.0 % uptime
Today
Channel - WhatsApp Operational
90 days ago
100.0 % uptime
Today
CSAT Operational
90 days ago
100.0 % uptime
Today
Events / Audit Log Operational
90 days ago
100.0 % uptime
Today
Exports Operational
90 days ago
100.0 % uptime
Today
Notifications Operational
90 days ago
99.98 % uptime
Today
Registration Operational
90 days ago
100.0 % uptime
Today
Search Operational
90 days ago
100.0 % uptime
Today
Tracking Operational
90 days ago
100.0 % uptime
Today
Web Client Operational
90 days ago
100.0 % uptime
Today
Web/Email/Form Hooks Operational
90 days ago
100.0 % uptime
Today
Workflow Operational
90 days ago
100.0 % uptime
Today
Knowledge base Operational
Third Party Operational
Aircall Inbound calls Operational
Aircall Outbound calls Operational
Dialpad Telephony Infrastructure: Inbound Calls Operational
Dialpad Telephony Infrastructure: Outbound Calls Operational
Google Apps Gmail Operational
Shopify API & Mobile Operational
Talkdesk Inbound Operational
Talkdesk Outbound Operational
Pusher Channels presence channels Operational
Pusher Channels REST API Operational
Pusher Channels Webhooks Operational
Pusher Channels WebSocket client API Operational
PubNub ? Operational
Twilio Messaging Channels Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Sep 18, 2021

No incidents reported today.

Sep 17, 2021

No incidents reported.

Sep 16, 2021

No incidents reported.

Sep 15, 2021

No incidents reported.

Sep 14, 2021

No incidents reported.

Sep 13, 2021
Resolved - The issue with Gmail authentication have been resolved. This was caused by a spike in email volume that contributed to an over-utilization of resources in a very short period of time.

Gmail email processing should be back to normal now. Messages that did not send, will be re-driven by Kustomer. Incoming messages should not have been impacted by this issue. We will be providing a detailed postmortem on the issue.

If you have additional questions, please reach out to our Support team here: https://kustomer.kustomer.help/contact/contact-support-Bk17VI8aU.
Sep 13, 19:28 EDT
Investigating - Kustomer is currently experiencing an issue with Gmail authentication. We are working to resolve this issue as quickly as possible. During this time, you may experience not being able to send and reply to emails within the Kustomer platform.

Please reach out to our Kustomer support team with any additional questions. You can reach us at https://help.kustomer.com/ and click on "Contact Support" at the top of the page.
Sep 13, 17:23 EDT
Sep 12, 2021

No incidents reported.

Sep 11, 2021

No incidents reported.

Sep 10, 2021

No incidents reported.

Sep 9, 2021

No incidents reported.

Sep 8, 2021

No incidents reported.

Sep 7, 2021

No incidents reported.

Sep 6, 2021

No incidents reported.

Sep 5, 2021

No incidents reported.

Sep 4, 2021

No incidents reported.