All Systems Operational
Prod1 (US) Operational
90 days ago
99.99 % uptime
Today
Analytics ? Operational
90 days ago
100.0 % uptime
Today
API ? Operational
90 days ago
100.0 % uptime
Today
Bulk Jobs ? Operational
90 days ago
100.0 % uptime
Today
Channel - Chat ? Operational
90 days ago
99.96 % uptime
Today
Channel - Email ? Operational
90 days ago
99.96 % uptime
Today
Channel - Facebook ? Operational
Channel - Instagram ? Operational
Channel - SMS ? Operational
Channel - Twitter Operational
Channel - WhatsApp Operational
CSAT Operational
90 days ago
100.0 % uptime
Today
Events / Audit Log Operational
90 days ago
100.0 % uptime
Today
Exports ? Operational
90 days ago
100.0 % uptime
Today
Notifications ? Operational
90 days ago
100.0 % uptime
Today
Registration ? Operational
90 days ago
100.0 % uptime
Today
Search ? Operational
90 days ago
100.0 % uptime
Today
Tracking ? Operational
90 days ago
100.0 % uptime
Today
Web Client ? Operational
90 days ago
100.0 % uptime
Today
Web/Email/Form Hooks ? Operational
90 days ago
100.0 % uptime
Today
Workflow ? Operational
90 days ago
100.0 % uptime
Today
Knowledge base Operational
Kustomer Voice Operational
90 days ago
100.0 % uptime
Today
Prod2 (EU) Operational
90 days ago
100.0 % uptime
Today
Analytics Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Bulk Jobs Operational
90 days ago
100.0 % uptime
Today
Channel - Chat Operational
90 days ago
100.0 % uptime
Today
Channel - Email Operational
90 days ago
100.0 % uptime
Today
Channel - Facebook Operational
Channel - Instagram ? Operational
Channel - SMS Operational
Channel - Twitter Operational
Channel - WhatsApp Operational
CSAT Operational
90 days ago
100.0 % uptime
Today
Events / Audit Log Operational
90 days ago
100.0 % uptime
Today
Exports Operational
90 days ago
100.0 % uptime
Today
Notifications Operational
90 days ago
100.0 % uptime
Today
Registration Operational
90 days ago
100.0 % uptime
Today
Search Operational
90 days ago
100.0 % uptime
Today
Tracking Operational
90 days ago
100.0 % uptime
Today
Web Client Operational
90 days ago
100.0 % uptime
Today
Web/Email/Form Hooks Operational
90 days ago
100.0 % uptime
Today
Workflow Operational
90 days ago
100.0 % uptime
Today
Knowledge base Operational
Kustomer Voice Operational
90 days ago
100.0 % uptime
Today
Third Party Operational
90 days ago
100.0 % uptime
Today
PubNub ? Operational
OpenAI ? Operational
90 days ago
100.0 % uptime
Today
Regional Incident Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Nov 4, 2024

No incidents reported today.

Nov 3, 2024

No incidents reported.

Nov 2, 2024

No incidents reported.

Nov 1, 2024

No incidents reported.

Oct 31, 2024

No incidents reported.

Oct 30, 2024

No incidents reported.

Oct 29, 2024

No incidents reported.

Oct 28, 2024

No incidents reported.

Oct 27, 2024

No incidents reported.

Oct 26, 2024

No incidents reported.

Oct 25, 2024

No incidents reported.

Oct 24, 2024
Resolved - Kustomer has resolved an event affecting searches that may cause Degraded Performance when performing searches.

After careful monitoring, our team has determined that all affected areas are now fully restored. Please reach out to Kustomer support at if you have additional questions or concerns.

Oct 24, 14:23 EDT
Monitoring - Kustomer has implemented an update to address an event affecting searches that may cause Degraded Performance when performing searches.

Our team is currently monitoring this update to ensure the issue is fully resolved. Please expect additional updates within the next 30 minutes, please reach out to Kustomer Support for any further questions or updates.

Oct 24, 14:12 EDT
Update - Kustomer is aware of an event affecting searches that may cause Degraded Performance when performing searches.

Our team has removed the search and reporting functionality suspension.

We appreciate your patience and understanding during this brief interruption. Please expect additional updates within the next 30 minutes, please reach out to Kustomer Support for any further questions or updates.

Oct 24, 14:05 EDT
Update - Kustomer is aware of an event affecting searches that may cause Degraded Performance when performing searches.

To address the current issue, our team is temporarily suspending search and reporting functionality for some customers for an additional 15 minutes. This measure is necessary to implement fixes and ensure improved performance.

We appreciate your patience and understanding during this brief interruption. Please expect additional updates within the next 30 minutes, please reach out to Kustomer Support for any further questions or updates.

Oct 24, 13:51 EDT
Update - Kustomer is aware of an event affecting searches that may cause Degraded Performance when performing searches.

To address the current issue, our team is temporarily suspending search and reporting functionality for some customers for an additional 15 minutes. This measure is necessary to implement fixes and ensure improved performance.

We appreciate your patience and understanding during this brief interruption. Please expect additional updates within the next 30 minutes, please reach out to Kustomer Support for any further questions or updates.

Oct 24, 13:32 EDT
Update - Kustomer is aware of an event affecting searches that may cause Degraded Performance when performing searches.

To address the current issue, our team is temporarily suspending search and reporting functionality for some customers for an additional 15 minutes. This measure is necessary to implement fixes and ensure improved performance.

We appreciate your patience and understanding during this brief interruption. Please expect additional updates within the next 30 minutes, please reach out to Kustomer Support for any further questions or updates.

Oct 24, 13:18 EDT
Update - Kustomer is aware of an event affecting searches that may cause Degraded Performance when performing searches.

To address the current issue, our team is temporarily suspending search and reporting functionality for some customers for up to 15 minutes. This measure is necessary to implement fixes and ensure improved performance.

We appreciate your patience and understanding during this brief interruption. Please expect additional updates within the next 30 minutes, please reach out to Kustomer Support for any further questions or updates.

Oct 24, 13:02 EDT
Update - Kustomer is aware of an event affecting searches that may cause Degraded Performance when performing searches.

We appreciate your patience and understanding during this brief interruption. Please expect additional updates within the next 30 minutes, please reach out to Kustomer Support for any further questions or updates.

Oct 24, 12:34 EDT
Update - Kustomer is aware of an event affecting searches that may cause Degraded Performance when performing searches.

We appreciate your patience and understanding during this brief interruption. Please expect additional updates within the next 30 minutes, please reach out to Kustomer Support for any further questions or updates.

Oct 24, 12:01 EDT
Update - Kustomer is aware of an event affecting searches that may cause Degraded Performance when performing searches.

Our team has removed the search functionality suspension.

We appreciate your patience and understanding during this brief interruption. Please expect additional updates within the next 30 minutes, please reach out to Kustomer Support for any further questions or updates.

Oct 24, 11:20 EDT
Identified - Kustomer is aware of an event affecting searches that may cause Degraded Performance when performing searches.

To address the current issue, our team is temporarily suspending search functionality for up to 15 minutes. This measure is necessary to implement fixes and ensure improved performance.

We appreciate your patience and understanding during this brief interruption. Please expect additional updates within the next 30 minutes, please reach out to Kustomer Support for any further questions or updates.

Oct 24, 11:01 EDT
Investigating - Kustomer is aware of an event affecting searches that may cause Degraded Performance when performing searches.

Our team is currently working to identify the cause of this issue in an effort to implement a resolution. Please expect additional updates within the next 30 minutes, please reach out to Kustomer Support for any further questions or updates.

Oct 24, 10:47 EDT
Resolved - Kustomer has resolved an event affecting the platform that caused a delay in notifications, chat sending and any updates in the platform. To resolve this issue, our team has worked with our third party vendor.

After careful monitoring, our team has determined that all affected areas are now fully restored. Please reach out to Kustomer support at support@kustomer.com if you have additional questions or concerns.

Oct 24, 10:28 EDT
Monitoring - We are currently monitoring a fix implemented by our third party vendor related to delay's in notifications, chat sending and any updates in the platform.

Please expect further updates within the next 30 minutes, and reach out to Kustomer support at support@kustomer.com if you have additional questions or concerns.

Oct 24, 09:42 EDT
Identified - Kustomer has identified an event affecting Prods 1 and 2 that may cause a delay in notifications, chat sending and any updates in the platform. We are currently working with a third party vendor towards a resolution.

Our team is currently working to implement a resolution. Please expect further updates within the next 30 minutes, and reach out to Kustomer support at support@kustomer.com if you have additional questions or concerns.

Oct 24, 09:18 EDT
Update - We are continuing to investigate this issue.
Oct 24, 08:49 EDT
Investigating - Kustomer has identified an event affecting Prods 1 and 2 that may cause a delay in notifications and chat sending as well as any updates in the platform.

Our team is currently working to implement a resolution. Please expect further updates within the next 30 minutes, and reach out to Kustomer support at support@kustomer.com if you have additional questions or concerns.

Oct 24, 08:46 EDT
Oct 23, 2024

No incidents reported.

Oct 22, 2024

No incidents reported.

Oct 21, 2024

No incidents reported.