All Systems Operational
Prod1 (US) Operational
90 days ago
99.97 % uptime
Today
Analytics ? Operational
90 days ago
100.0 % uptime
Today
API ? Operational
90 days ago
100.0 % uptime
Today
Bulk Jobs ? Operational
90 days ago
100.0 % uptime
Today
Channel - Chat ? Operational
90 days ago
100.0 % uptime
Today
Channel - Email ? Operational
90 days ago
100.0 % uptime
Today
Channel - Facebook ? Operational
Channel - Instagram ? Operational
Channel - SMS ? Operational
Channel - Twitter Operational
Channel - WhatsApp Operational
CSAT Operational
90 days ago
100.0 % uptime
Today
Events / Audit Log Operational
90 days ago
100.0 % uptime
Today
Exports ? Operational
90 days ago
100.0 % uptime
Today
Notifications ? Operational
90 days ago
100.0 % uptime
Today
Registration ? Operational
90 days ago
100.0 % uptime
Today
Search ? Operational
90 days ago
99.67 % uptime
Today
Tracking ? Operational
90 days ago
100.0 % uptime
Today
Web Client ? Operational
90 days ago
100.0 % uptime
Today
Web/Email/Form Hooks ? Operational
90 days ago
100.0 % uptime
Today
Workflow ? Operational
90 days ago
100.0 % uptime
Today
Knowledge base Operational
Prod2 (EU) Operational
90 days ago
100.0 % uptime
Today
Analytics Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Bulk Jobs Operational
90 days ago
100.0 % uptime
Today
Channel - Chat Operational
90 days ago
100.0 % uptime
Today
Channel - Email Operational
90 days ago
100.0 % uptime
Today
Channel - Facebook Operational
Channel - Instagram ? Operational
Channel - SMS Operational
Channel - Twitter Operational
Channel - WhatsApp Operational
CSAT Operational
90 days ago
100.0 % uptime
Today
Events / Audit Log Operational
90 days ago
100.0 % uptime
Today
Exports Operational
90 days ago
100.0 % uptime
Today
Notifications Operational
90 days ago
100.0 % uptime
Today
Registration Operational
90 days ago
100.0 % uptime
Today
Search Operational
90 days ago
100.0 % uptime
Today
Tracking Operational
90 days ago
100.0 % uptime
Today
Web Client Operational
90 days ago
100.0 % uptime
Today
Web/Email/Form Hooks Operational
90 days ago
100.0 % uptime
Today
Workflow Operational
90 days ago
100.0 % uptime
Today
Knowledge base Operational
Third Party Operational
PubNub ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
May 26, 2022

No incidents reported today.

May 25, 2022

No incidents reported.

May 24, 2022

No incidents reported.

May 23, 2022

No incidents reported.

May 22, 2022

No incidents reported.

May 21, 2022

No incidents reported.

May 20, 2022

No incidents reported.

May 19, 2022
Postmortem - Read details
May 22, 21:22 EDT
Resolved - Facebook has released a fixed and Instagram DMs and everything looks stable now.

Please reach out to support@kustomer.com if you are still seeing errors when trying to send messages.

May 19, 01:33 EDT
Monitoring - Facebook has released a fixed and Instagram DMs are now working from our initial test.

Please reach out to support@kustomer.com if you are still seeing errors when trying to send messages.

May 19, 01:24 EDT
Update - Kustomer is aware of an event affecting Instagram that may cause outbound messages to fail to send within the platform. Our team is currently working to identify the cause of this issue in an effort to implement a resolution. Please expect further updates within 1 hour and reach out to support at support@kustomer.com if you have additional questions or concerns.
May 18, 23:57 EDT
Investigating - Kustomer is aware of an event affecting Instagram that may cause outbound messages to fail to send within the platform. Our team is currently working to identify the cause of this issue in an effort to implement a resolution. Please expect further updates within 1 hour and reach out to support at support@kustomer.com if you have additional questions or concerns.
May 18, 23:56 EDT
May 18, 2022
Resolved - Kustomer has resolved an event affecting Chat Conversational Assistant processing latency. After careful monitoring, our team has found that all affected areas are fully restored. Please reach out to support if you have additional questions or concerns.
May 18, 16:35 EDT
Update - We are beginning to see errors subside, but are still working to resolve potential latency for Conversational Assistant processing.
May 18, 15:30 EDT
Identified - Kustomer has identified an event affecting the Conversational Assistant for Chat that may cause latency or errors. Our team is currently working to design and implement a resolution. Please expect further updates as we continue to investigate and reach out to support if you have additional questions or concerns.
May 18, 14:11 EDT
May 17, 2022

No incidents reported.

May 16, 2022
Postmortem - Read details
May 25, 09:12 EDT
Resolved - Kustomer has resolved an event affecting latency and customer timelines within Prod 1 environments. After careful monitoring, our team has found that all affected areas are fully restored. Please reach out to support at support@kustomer.com if you have additional questions or concerns.
May 16, 12:12 EDT
Monitoring - Kustomer has implemented an update to address an event affecting latency and timeline load times in PROD 1 environments. If this issue persists on your device, we advise to clear the cache on your machine in order to resolve the issue locally. Our team will continue to monitor this update to ensure the issue is fully resolved. Please expect further updates within 1 hour and reach out to support at support@kustomer.com if you have additional questions or concerns.
May 16, 12:03 EDT
Investigating - Kustomer has implemented an update to address an event affecting customer timelines loading in PROD 1 environments. Our team will continue to monitor this update to ensure the issue is fully resolved and Kustomer platforms are stabilized. Please expect further updates within 1 hour or sooner and reach out to support at support@kustomer.com if you have additional questions or concerns.
May 16, 11:49 EDT
May 15, 2022

No incidents reported.

May 14, 2022

No incidents reported.

May 13, 2022

No incidents reported.

May 12, 2022

No incidents reported.