Resolved -
Kustomer has resolved an event affecting Searches that may cause searches to be unavailable within the platform for some orgs.
After careful monitoring, our team has determined that all affected areas are now fully restored. Please reach out to Kustomer support at support@kustomer.com if you have additional questions or concerns.
Oct 10, 13:43 EDT
Monitoring -
Kustomer has resolved an event affecting Searches that may cause searches to be unavailable within the platform for some orgs. The Behavior you may see are 503 error messages when accessing searches.
Our team is currently working to identify the cause of this issue in an effort to implement a resolution. Please expect additional updates within the next 30 minutes, and reach out to Kustomer support at support@kustomer.com if you have additional questions or concerns.
Oct 10, 13:16 EDT
Identified -
Kustomer is aware of an event affecting Searches that may cause searches to be unavailable within the platform for some orgs. The Behavior you may see are 503 error messages when accessing searches.
Our team is currently working to identify the cause of this issue in an effort to implement a resolution. Please expect additional updates within the next 30 minutes, and reach out to Kustomer support at support@kustomer.com if you have additional questions or concerns.
Oct 10, 12:51 EDT
Resolved -
Kustomer has resolved an event affecting Searches and Charts.
After careful monitoring, our team has determined that all affected areas are now fully restored. Please reach out to Kustomer support at support@kustomer.com if you have additional questions or concerns.
Sep 30, 16:32 EDT
Update -
Kustomer has implemented an update to address an event affecting Searches and Charts that may cause issues within the platform for some orgs at this time.
Our team is currently monitoring this update to ensure the issue is fully resolved. Please expect further updates within the next 30 minutes, and reach out to Kustomer support at support@kustomer.com if you have additional questions or concerns.
Sep 30, 13:53 EDT
Monitoring -
Kustomer has implemented an update to address an event affecting Searches and Charts that may cause issues within the platform for some orgs at this time.
Our team is currently monitoring this update to ensure the issue is fully resolved. Please expect further updates within the next 30 minutes, and reach out to Kustomer support at support@kustomer.com if you have additional questions or concerns.
Sep 30, 12:56 EDT
Update -
Kustomer is aware of an event affecting Searches and Charts that may cause issues within the platform for some orgs at this time.
Our team is still currently working to identify the cause of this issue in an effort to implement a resolution. Please expect additional updates within the next 30 minutes, and reach out to Kustomer support at support@kustomer.com if you have additional questions or concerns.
Sep 30, 12:01 EDT
Update -
Kustomer is aware of an event affecting Searches and Charts that may cause issues within the platform for some orgs at this time.
Our team is still currently working to identify the cause of this issue in an effort to implement a resolution. Please expect additional updates within the next 30 minutes, and reach out to Kustomer support at support@kustomer.com if you have additional questions or concerns.
Sep 30, 11:28 EDT
Investigating -
Kustomer is aware of an event affecting Searches and Charts that may cause issues within the platform for some orgs at this time.
Our team is currently working to identify the cause of this issue in an effort to implement a resolution. Please expect additional updates within the next 30 minutes, and reach out to Kustomer support at support@kustomer.com if you have additional questions or concerns.
Sep 30, 10:44 EDT