Postmortem -
Read details
Nov 26, 16:57 EST
Resolved -
Full functionality and performance has been restored to the Kustomer platform. Our team is conducting a full investigation of and report on this incident, which will be shared here once complete. If you continue to experience any issues, please contact us a
support@kustomer.com.
Nov 25, 15:39 EST
Monitoring -
Performance across the Kustomer platform and affected components have begun to stabilize. Agents and users of the platform should now be able to work as normal. However, we are continuing to monitor this incident closely, and will share more information as it is available. Please let us know if you continue to experience any issues.
Nov 25, 15:17 EST
Investigating -
The Kustomer platform is currently experiencing latency that affects API requests, inbound webhooks, workflows, outbound messaging, and events. Agents and users of the platform will notice error messages and issues with certain events occurring. We are actively working on this issue and will continue to share updates here. Please reach out to
support@kustomer.com with additional questions.
Nov 25, 15:07 EST