All Systems Operational
Prod1 (US) Operational
90 days ago
99.8 % uptime
Today
Analytics ? Operational
90 days ago
99.85 % uptime
Today
API ? Operational
90 days ago
99.85 % uptime
Today
Bulk Jobs ? Operational
90 days ago
99.85 % uptime
Today
Channel - Chat ? Operational
90 days ago
99.84 % uptime
Today
Channel - Email ? Operational
90 days ago
99.82 % uptime
Today
Channel - Facebook ? Operational
90 days ago
99.58 % uptime
Today
Channel - Instagram ? Operational
90 days ago
99.58 % uptime
Today
Channel - SMS ? Operational
90 days ago
99.85 % uptime
Today
Channel - Twitter Operational
90 days ago
99.85 % uptime
Today
Channel - WhatsApp Operational
90 days ago
99.58 % uptime
Today
CSAT Operational
90 days ago
99.85 % uptime
Today
Events / Audit Log Operational
90 days ago
99.85 % uptime
Today
Exports ? Operational
90 days ago
99.85 % uptime
Today
Notifications ? Operational
90 days ago
99.83 % uptime
Today
Registration ? Operational
90 days ago
99.85 % uptime
Today
Search ? Operational
90 days ago
99.85 % uptime
Today
Tracking ? Operational
90 days ago
99.85 % uptime
Today
Web Client ? Operational
90 days ago
99.85 % uptime
Today
Web/Email/Form Hooks ? Operational
90 days ago
99.85 % uptime
Today
Workflow ? Operational
90 days ago
99.85 % uptime
Today
Knowledge base Operational
Prod2 (EU) Operational
90 days ago
99.95 % uptime
Today
Analytics Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Bulk Jobs Operational
90 days ago
100.0 % uptime
Today
Channel - Chat Operational
90 days ago
99.99 % uptime
Today
Channel - Email Operational
90 days ago
99.97 % uptime
Today
Channel - Facebook Operational
90 days ago
99.73 % uptime
Today
Channel - Instagram ? Operational
90 days ago
99.73 % uptime
Today
Channel - SMS Operational
90 days ago
100.0 % uptime
Today
Channel - Twitter Operational
90 days ago
100.0 % uptime
Today
Channel - WhatsApp Operational
90 days ago
99.73 % uptime
Today
CSAT Operational
90 days ago
100.0 % uptime
Today
Events / Audit Log Operational
90 days ago
100.0 % uptime
Today
Exports Operational
90 days ago
100.0 % uptime
Today
Notifications Operational
90 days ago
99.98 % uptime
Today
Registration Operational
90 days ago
100.0 % uptime
Today
Search Operational
90 days ago
100.0 % uptime
Today
Tracking Operational
90 days ago
100.0 % uptime
Today
Web Client Operational
90 days ago
100.0 % uptime
Today
Web/Email/Form Hooks Operational
90 days ago
100.0 % uptime
Today
Workflow Operational
90 days ago
100.0 % uptime
Today
Knowledge base Operational
Third Party Operational
Aircall Inbound calls Operational
Aircall Outbound calls Operational
Dialpad Telephony Infrastructure: Inbound Calls Operational
Dialpad Telephony Infrastructure: Outbound Calls Operational
Google Apps Gmail Operational
Shopify API & Mobile Operational
Talkdesk Inbound Operational
Talkdesk Outbound Operational
Pusher Channels presence channels Operational
Pusher Channels REST API Operational
Pusher Channels Webhooks Operational
Pusher Channels WebSocket client API Operational
PubNub ? Operational
Twilio Messaging Channels Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Oct 26, 2021

No incidents reported today.

Oct 25, 2021

No incidents reported.

Oct 24, 2021

No incidents reported.

Oct 23, 2021

No incidents reported.

Oct 22, 2021

No incidents reported.

Oct 21, 2021

No incidents reported.

Oct 20, 2021

No incidents reported.

Oct 19, 2021
Completed - The scheduled maintenance has been completed.
Oct 19, 21:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 19, 21:00 EDT
Scheduled - On October 19th at 9:00pm EST, there will be maintenance on our prod1 MongoDB clusters. This maintenance is a routine software update being applied by MongoDB’s support teams. We do not expect any downtime or customer impact and it should be over in the space of a few minutes.
Oct 19, 12:27 EDT
Oct 18, 2021

No incidents reported.

Oct 17, 2021

No incidents reported.

Oct 16, 2021

No incidents reported.

Oct 15, 2021

No incidents reported.

Oct 14, 2021
Postmortem - Read details
Oct 15, 16:56 EDT
Resolved - The issues with latency and messages sending from Kustomer (Prod1) has been resolved.

Please reach out to our Support team with any additional questions. You can reach us by going to https://help.kustomer.com/ and clicking "Contact Support" at the top of the page.
Oct 14, 18:23 EDT
Monitoring - At this time, the errors associated with messages and overall latency have dropped significantly and we are observing normal or near normal behavior within the platform. Kustomer will continue to monitor the situation to ensure that all components are functioning correctly, and we will share another update here when the incident is fully resolved.
Oct 14, 11:34 EDT
Identified - The Kustomer team has identified the issue and is actively working to get the scheduled items to process.

You may start to see messages being sent and received but we are continuing to work on resolving all latency.

We will continue to share information here as it becomes available.
Oct 14, 11:18 EDT
Investigating - Kustomer is currently seeing issues with messages in Kustomer for clients in Prod1. This is also impacting the ability to send messages.

We are working to resolve the issue as quickly as possible. During this time you may experience issues on messages not being created and sending messages.

Please refer to updates as we continue to work on the issue on the Kustomer Status Page.
Oct 14, 10:47 EDT
Postmortem - Read details
Oct 18, 09:17 EDT
Resolved - The issues with access to the platform for Prod2 have been resolved.

Please reach out to our Support team with any additional questions. You can reach us by going to https://help.kustomer.com/ and clicking "Contact Support" at the top of the page.
Oct 14, 08:48 EDT
Investigating - Kustomer is currently experiencing issues accessing the platform for clients in Prod2. We are working to resolve the issue as quickly as possible. During this time you may have issues accessing the Kustomer on web.

Please reach out to our Support team with any additional questions. You can reach us by going to https://help.kustomer.com/ and clicking "Contact Support" at the top of the page.
Oct 14, 08:43 EDT
Oct 13, 2021

No incidents reported.

Oct 12, 2021

No incidents reported.