All Systems Operational
Prod1 (US) Operational
90 days ago
99.99 % uptime
Today
Analytics ? Operational
90 days ago
100.0 % uptime
Today
API ? Operational
90 days ago
100.0 % uptime
Today
Bulk Jobs ? Operational
90 days ago
100.0 % uptime
Today
Channel - Chat ? Operational
90 days ago
99.96 % uptime
Today
Channel - Email ? Operational
90 days ago
99.96 % uptime
Today
Channel - Facebook ? Operational
Channel - Instagram ? Operational
Channel - SMS ? Operational
Channel - Twitter Operational
Channel - WhatsApp Operational
CSAT Operational
90 days ago
100.0 % uptime
Today
Events / Audit Log Operational
90 days ago
100.0 % uptime
Today
Exports ? Operational
90 days ago
100.0 % uptime
Today
Notifications ? Operational
90 days ago
100.0 % uptime
Today
Registration ? Operational
90 days ago
100.0 % uptime
Today
Search ? Operational
90 days ago
100.0 % uptime
Today
Tracking ? Operational
90 days ago
100.0 % uptime
Today
Web Client ? Operational
90 days ago
100.0 % uptime
Today
Web/Email/Form Hooks ? Operational
90 days ago
100.0 % uptime
Today
Workflow ? Operational
90 days ago
100.0 % uptime
Today
Knowledge base Operational
Kustomer Voice Operational
90 days ago
100.0 % uptime
Today
Prod2 (EU) Operational
90 days ago
100.0 % uptime
Today
Analytics Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Bulk Jobs Operational
90 days ago
100.0 % uptime
Today
Channel - Chat Operational
90 days ago
100.0 % uptime
Today
Channel - Email Operational
90 days ago
100.0 % uptime
Today
Channel - Facebook Operational
Channel - Instagram ? Operational
Channel - SMS Operational
Channel - Twitter Operational
Channel - WhatsApp Operational
CSAT Operational
90 days ago
100.0 % uptime
Today
Events / Audit Log Operational
90 days ago
100.0 % uptime
Today
Exports Operational
90 days ago
100.0 % uptime
Today
Notifications Operational
90 days ago
100.0 % uptime
Today
Registration Operational
90 days ago
100.0 % uptime
Today
Search Operational
90 days ago
100.0 % uptime
Today
Tracking Operational
90 days ago
100.0 % uptime
Today
Web Client Operational
90 days ago
100.0 % uptime
Today
Web/Email/Form Hooks Operational
90 days ago
100.0 % uptime
Today
Workflow Operational
90 days ago
100.0 % uptime
Today
Knowledge base Operational
Kustomer Voice Operational
90 days ago
100.0 % uptime
Today
Third Party Operational
90 days ago
100.0 % uptime
Today
PubNub ? Operational
OpenAI ? Operational
90 days ago
100.0 % uptime
Today
Regional Incident Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Oct 14, 2024

No incidents reported today.

Oct 13, 2024

No incidents reported.

Oct 12, 2024

No incidents reported.

Oct 11, 2024

No incidents reported.

Oct 10, 2024
Resolved - Kustomer has resolved an event affecting Searches that may cause searches to be unavailable within the platform for some orgs.

After careful monitoring, our team has determined that all affected areas are now fully restored. Please reach out to Kustomer support at support@kustomer.com if you have additional questions or concerns.

Oct 10, 13:43 EDT
Monitoring - Kustomer has resolved an event affecting Searches that may cause searches to be unavailable within the platform for some orgs. The Behavior you may see are 503 error messages when accessing searches.

Our team is currently working to identify the cause of this issue in an effort to implement a resolution. Please expect additional updates within the next 30 minutes, and reach out to Kustomer support at support@kustomer.com if you have additional questions or concerns.

Oct 10, 13:16 EDT
Identified - Kustomer is aware of an event affecting Searches that may cause searches to be unavailable within the platform for some orgs. The Behavior you may see are 503 error messages when accessing searches.

Our team is currently working to identify the cause of this issue in an effort to implement a resolution. Please expect additional updates within the next 30 minutes, and reach out to Kustomer support at support@kustomer.com if you have additional questions or concerns.

Oct 10, 12:51 EDT
Oct 9, 2024

No incidents reported.

Oct 8, 2024

No incidents reported.

Oct 7, 2024

No incidents reported.

Oct 6, 2024

No incidents reported.

Oct 5, 2024

No incidents reported.

Oct 4, 2024

No incidents reported.

Oct 3, 2024

No incidents reported.

Oct 2, 2024

No incidents reported.

Oct 1, 2024

No incidents reported.

Sep 30, 2024
Postmortem - Read details
Oct 9, 15:28 EDT
Resolved - Kustomer has resolved an event affecting Searches and Charts.

After careful monitoring, our team has determined that all affected areas are now fully restored. Please reach out to Kustomer support at support@kustomer.com if you have additional questions or concerns.

Sep 30, 16:32 EDT
Update - Kustomer has implemented an update to address an event affecting Searches and Charts that may cause issues within the platform for some orgs at this time.

Our team is currently monitoring this update to ensure the issue is fully resolved. Please expect further updates within the next 30 minutes, and reach out to Kustomer support at support@kustomer.com if you have additional questions or concerns.

Sep 30, 13:53 EDT
Monitoring - Kustomer has implemented an update to address an event affecting Searches and Charts that may cause issues within the platform for some orgs at this time.

Our team is currently monitoring this update to ensure the issue is fully resolved. Please expect further updates within the next 30 minutes, and reach out to Kustomer support at support@kustomer.com if you have additional questions or concerns.

Sep 30, 12:56 EDT
Update - Kustomer is aware of an event affecting Searches and Charts that may cause issues within the platform for some orgs at this time.

Our team is still currently working to identify the cause of this issue in an effort to implement a resolution. Please expect additional updates within the next 30 minutes, and reach out to Kustomer support at support@kustomer.com if you have additional questions or concerns.

Sep 30, 12:01 EDT
Update - Kustomer is aware of an event affecting Searches and Charts that may cause issues within the platform for some orgs at this time.

Our team is still currently working to identify the cause of this issue in an effort to implement a resolution. Please expect additional updates within the next 30 minutes, and reach out to Kustomer support at support@kustomer.com if you have additional questions or concerns.

Sep 30, 11:28 EDT
Investigating - Kustomer is aware of an event affecting Searches and Charts that may cause issues within the platform for some orgs at this time.

Our team is currently working to identify the cause of this issue in an effort to implement a resolution. Please expect additional updates within the next 30 minutes, and reach out to Kustomer support at support@kustomer.com if you have additional questions or concerns.

Sep 30, 10:44 EDT