Resolved -
Kustomer has resolved an event affecting core platform systems that caused latency in searches and timelines.
After careful monitoring, our team has concluded that all affected areas are now fully restored. Please reach out to Kustomer support at support@kustomer.com with any additional questions or concerns.
Jul 22, 11:17 EDT
Update -
We are continuing to monitor for any further issues.
Jul 22, 11:05 EDT
Monitoring -
Kustomer has identified of an event affecting platform system that may cause customer and conversation timelines within the platform to experience trouble loading.
Our team has implemented an update to address this issue and is monitoring to verify that it is resolved. Please expect additional updates within the next 30 minutes, and reach out to Kustomer support at support@kustomer.com if you have additional questions or concerns.
Jul 22, 11:01 EDT
Resolved -
After careful monitoring, our team has determined that all affected areas are now fully restored. Please reach out to Kustomer support if you have additional questions or concerns.
Jul 17, 17:09 EDT
Identified -
Kustomer is aware of an event reported by third party vendor Twilio affecting Twilio SMS within the platform. Our team will continue to monitor the status with Twilio. To follow along a link to their status page is here: https://status.twilio.com/ . Please expect further updates within 3 hours and reach out to support if you have additional questions or concerns.
Jul 17, 15:51 EDT
Investigating -
Kustomer is aware of an event reported by third party vendor Twilio affecting Twilio SMS within the platform. Our team will continue to monitor the status with Twilio. To follow along a link to their status page is here: https://status.twilio.com/ . Please expect further updates within 3 hours and reach out to support if you have additional questions or concerns.
Jul 17, 12:29 EDT