All Systems Operational
Prod1 (US) Operational
90 days ago
99.99 % uptime
Today
Analytics ? Operational
90 days ago
100.0 % uptime
Today
API ? Operational
90 days ago
99.99 % uptime
Today
Bulk Jobs ? Operational
90 days ago
100.0 % uptime
Today
Channel - Chat ? Operational
90 days ago
99.99 % uptime
Today
Channel - Email ? Operational
90 days ago
99.96 % uptime
Today
Channel - Facebook ? Operational
90 days ago
100.0 % uptime
Today
Channel - SMS ? Operational
90 days ago
100.0 % uptime
Today
Channel - Twitter Operational
90 days ago
100.0 % uptime
Today
Channel - WhatsApp Operational
90 days ago
100.0 % uptime
Today
CSAT Operational
90 days ago
100.0 % uptime
Today
Events / Audit Log Operational
90 days ago
100.0 % uptime
Today
Exports ? Operational
90 days ago
100.0 % uptime
Today
Notifications ? Operational
90 days ago
100.0 % uptime
Today
Registration ? Operational
90 days ago
100.0 % uptime
Today
Search ? Operational
90 days ago
100.0 % uptime
Today
Tracking ? Operational
90 days ago
100.0 % uptime
Today
Web Client ? Operational
90 days ago
99.99 % uptime
Today
Web/Email/Form Hooks ? Operational
90 days ago
100.0 % uptime
Today
Workflow ? Operational
90 days ago
100.0 % uptime
Today
Prod2 (EU) Operational
90 days ago
100.0 % uptime
Today
Analytics Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Bulk Jobs Operational
90 days ago
100.0 % uptime
Today
Channel - Chat Operational
90 days ago
100.0 % uptime
Today
Channel - Email Operational
90 days ago
100.0 % uptime
Today
Channel - Facebook Operational
90 days ago
100.0 % uptime
Today
Channel - SMS Operational
90 days ago
100.0 % uptime
Today
Channel - Twitter Operational
90 days ago
100.0 % uptime
Today
Channel - WhatsApp Operational
90 days ago
100.0 % uptime
Today
CSAT Operational
90 days ago
100.0 % uptime
Today
Events / Audit Log Operational
90 days ago
100.0 % uptime
Today
Exports Operational
90 days ago
100.0 % uptime
Today
Notifications Operational
90 days ago
100.0 % uptime
Today
Registration Operational
90 days ago
100.0 % uptime
Today
Search Operational
90 days ago
100.0 % uptime
Today
Tracking Operational
90 days ago
100.0 % uptime
Today
Web Client Operational
90 days ago
100.0 % uptime
Today
Web/Email/Form Hooks Operational
90 days ago
100.0 % uptime
Today
Workflow Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Past Incidents
Apr 5, 2020

No incidents reported today.

Apr 4, 2020

No incidents reported.

Apr 3, 2020

No incidents reported.

Apr 2, 2020

No incidents reported.

Apr 1, 2020

No incidents reported.

Mar 31, 2020

No incidents reported.

Mar 30, 2020
Resolved - At this time, AWS Cloudfront is reporting full restoration of service. Kustomer is also observing normal response times and error rates, so users in all locations should no longer be experiencing any latency. Please contact support@kustomer.com with any additional questions.
Mar 30, 21:39 EDT
Update - While AWS continue to work toward a full recovery, they have noted that error rates have recovered for all locations except Europe. As a result, some Kustomer users in Europe may continue to experience intermittent issues. We will share an update when the issue is fully resolved.
Mar 30, 21:21 EDT
Update - Beginning at approximately 7:30pm ET, we began and continue to observe response times consistent with our normal behavior. AWS, as reflected by their status page, continue to work on the cause of the issue within Cloudfront, but we are confident that the impact to users of the Kustomer platform is minimal at this time. We will, however, continue to monitor the situation and remain in touch with AWS until it is fully resolved.
Mar 30, 20:12 EDT
Monitoring - We have identified the source of latency noticed by a limited number of users. Amazon Web Services is currently reporting an incident with Cloudfront, which may cause users in certain locations to experience slowness when using the Kustomer platform. More information can be found at https://status.aws.amazon.com. We will continue to monitor the situation and share more information as it becomes available, but the majority of users should be experiencing no issues at this time. Please contact support@kustomer.com with any questions.
Mar 30, 19:38 EDT
Investigating - The Kustomer application is currently experiencing latency across the platform. We are investigating the cause of this issue and affected components, and will continue to share information here. Please reach out to support@kustomer.com with any questions.
Mar 30, 19:09 EDT
Mar 29, 2020

No incidents reported.

Mar 28, 2020

No incidents reported.

Mar 27, 2020

No incidents reported.

Mar 26, 2020
Resolved - Google has resolved the incident that caused delays in message sending and receiving, as well as other issues in the Google suite. Kustomer has since redriven all inbound and outbound messages affected during the incident window. If you see any missing messages, please reach out to support@kustomer.com for assistance.
Mar 26, 14:21 EDT
Monitoring - At this time, the error rate has dropped significantly and we are observing normal or near normal behavior. Google has also shared the following message, "Gmail service has already been restored for some users, and we expect a resolution for all users within the next 1 hours. Please note this time frame is an estimate and may change."

Kustomer will continue to monitor the situation to ensure that all emails are delivered, and we will share another update here when the incident is fully resolved.
Mar 26, 13:06 EDT
Update - We are continuing to monitor this situation closely. Google has since shared additional information regarding the impact of this outage, which can be found at https://www.google.com/appsstatus#hl=en&v=status. Again, any messages that are pending at this time will be automatically sent or delivered upon the restoration of Google's services.
Mar 26, 12:54 EDT
Identified - We have identified that the source of this issue is an outage with Google Cloud Platform. We are monitoring the status at https://status.cloud.google.com/. Kustomer's services are all behaving as expecting, and when Gmail’s APIs are restored, Kustomer will automatically ingest any historical messages sent or received during this time, and send any pending messages. We will continue to share information as it becomes available.
Mar 26, 12:09 EDT
Investigating - We are currently investigating an issue with sending and receiving emails via the Gmail application. We are looking into all possible causes at this time, and will continue to share updates here as they are available. Please contact support@kustomer.com with any questions.
Mar 26, 11:59 EDT
Mar 25, 2020

No incidents reported.

Mar 24, 2020

No incidents reported.

Mar 23, 2020

No incidents reported.

Mar 22, 2020

No incidents reported.