All Systems Operational
Uptime over the past 90 days. View historical uptime.
API ? Operational
90 days ago
100.0 % uptime
Today
Analytics ? Operational
90 days ago
100.0 % uptime
Today
Bulk Jobs ? Operational
90 days ago
100.0 % uptime
Today
Channels Operational
90 days ago
100.0 % uptime
Today
Chat ? Operational
90 days ago
100.0 % uptime
Today
Email ? Operational
90 days ago
100.0 % uptime
Today
Facebook ? Operational
90 days ago
100.0 % uptime
Today
SMS ? Operational
90 days ago
100.0 % uptime
Today
Twitter Operational
90 days ago
100.0 % uptime
Today
WhatsApp Operational
90 days ago
100.0 % uptime
Today
Exports ? Operational
90 days ago
100.0 % uptime
Today
Notifications ? Operational
90 days ago
100.0 % uptime
Today
Registration ? Operational
90 days ago
100.0 % uptime
Today
Search ? Operational
90 days ago
99.99 % uptime
Today
Tracking ? Operational
90 days ago
100.0 % uptime
Today
Web Client ? Operational
90 days ago
100.0 % uptime
Today
Web/Email/Form Hooks ? Operational
90 days ago
100.0 % uptime
Today
Workflow ? Operational
90 days ago
100.0 % uptime
Today
Pusher Operational
90 days ago
99.99 % uptime
Today
Pusher Channels presence channels Operational
90 days ago
99.99 % uptime
Today
Pusher Channels REST API Operational
90 days ago
99.99 % uptime
Today
Pusher Channels Webhooks Operational
90 days ago
99.99 % uptime
Today
Pusher Channels WebSocket client API Operational
90 days ago
99.99 % uptime
Today
CSAT Operational
90 days ago
100.0 % uptime
Today
Events / Audit Log Service Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage

No incidents or maintenance related to this downtime.

Past Incidents
Nov 21, 2019

No incidents reported today.

Nov 20, 2019
Twillio Delivery Delays
Resolved - This issue has been resolved by Twilio and deliverability has returned to normal.
Nov 20, 15:01 EST
Monitoring - We have been alerted that Twillio is experiencing issues with delivery to U.S. Cellular subscribers. Kustomer users may see deliverability issues as a result of this. Please visit https://status.twilio.com/ for more information. We will monitor this issue as well and post updates here as appropriate.
Nov 20, 14:03 EST
Nov 19, 2019

No incidents reported.

Nov 18, 2019

No incidents reported.

Nov 17, 2019

No incidents reported.

Nov 16, 2019

No incidents reported.

Nov 15, 2019

No incidents reported.

Nov 14, 2019
Kustomer Platform Latency
Resolved - The intermittent latency incident has been resolved.

Please reach out to support via our web-form at help.kustomer.com and select the "Submit Issue" link with any questions.
Nov 14, 14:37 EST
Monitoring - A fix is in progress and we will be monitoring results.
Nov 14, 12:05 EST
Update - We are continuing to investigate this issue.
Nov 14, 11:40 EST
Investigating - The Kustomer platform is currently experiencing intermittent increased latency. We are researching to determine a root cause and will continue to monitor. We will share updates here on our Status Page.

Please reach out to support via our web-form at help.kustomer.com and select the "Submit Issue" link with any questions.
Nov 14, 11:40 EST
Nov 13, 2019

No incidents reported.

Nov 12, 2019
AWS US East 1 Cluster Issue
Resolved - AWS was able to resolve the issue. Based on their update in https://status.aws.amazon.com:
Between 8:57 AM and 12:09 PM PST we experienced increased API error rates and call handling issues in the US-EAST-1 Region. The issue has been resolved and the service is operating normally.
Nov 12, 16:46 EST
Update - AWS continues to experiences issues and we are continuing to closely monitor activity.
Nov 12, 14:59 EST
Update - We are continuing to investigate this issue.
Nov 12, 14:56 EST
Investigating - AWS is currently reporting outages. We've been made aware and are actively monitoring activity. For more information please refer to https://status.aws.amazon.com.
Nov 12, 14:19 EST
Nov 11, 2019

No incidents reported.

Nov 10, 2019

No incidents reported.

Nov 9, 2019

No incidents reported.

Nov 8, 2019

No incidents reported.

Nov 7, 2019

No incidents reported.

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