All Systems Operational
Prod1 (US) Operational
90 days ago
99.99 % uptime
Today
Analytics ? Operational
90 days ago
100.0 % uptime
Today
API ? Operational
90 days ago
100.0 % uptime
Today
Bulk Jobs ? Operational
90 days ago
100.0 % uptime
Today
Channel - Chat ? Operational
90 days ago
100.0 % uptime
Today
Channel - Email ? Operational
90 days ago
100.0 % uptime
Today
Channel - Facebook ? Operational
90 days ago
100.0 % uptime
Today
Channel - SMS ? Operational
90 days ago
99.99 % uptime
Today
Channel - Twitter Operational
90 days ago
100.0 % uptime
Today
Channel - WhatsApp Operational
90 days ago
99.99 % uptime
Today
CSAT Operational
90 days ago
100.0 % uptime
Today
Events / Audit Log Operational
90 days ago
100.0 % uptime
Today
Exports ? Operational
90 days ago
100.0 % uptime
Today
Notifications ? Operational
90 days ago
100.0 % uptime
Today
Registration ? Operational
90 days ago
100.0 % uptime
Today
Search ? Operational
90 days ago
100.0 % uptime
Today
Tracking ? Operational
90 days ago
100.0 % uptime
Today
Web Client ? Operational
90 days ago
100.0 % uptime
Today
Web/Email/Form Hooks ? Operational
90 days ago
100.0 % uptime
Today
Workflow ? Operational
90 days ago
100.0 % uptime
Today
Prod2 (EU) Operational
90 days ago
99.99 % uptime
Today
Analytics Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Bulk Jobs Operational
90 days ago
100.0 % uptime
Today
Channel - Chat Operational
90 days ago
100.0 % uptime
Today
Channel - Email Operational
90 days ago
100.0 % uptime
Today
Channel - Facebook Operational
90 days ago
100.0 % uptime
Today
Channel - SMS Operational
90 days ago
99.99 % uptime
Today
Channel - Twitter Operational
90 days ago
100.0 % uptime
Today
Channel - WhatsApp Operational
90 days ago
99.99 % uptime
Today
CSAT Operational
90 days ago
100.0 % uptime
Today
Events / Audit Log Operational
90 days ago
100.0 % uptime
Today
Exports Operational
90 days ago
100.0 % uptime
Today
Notifications Operational
90 days ago
100.0 % uptime
Today
Registration Operational
90 days ago
100.0 % uptime
Today
Search Operational
90 days ago
100.0 % uptime
Today
Tracking Operational
90 days ago
100.0 % uptime
Today
Web Client Operational
90 days ago
100.0 % uptime
Today
Web/Email/Form Hooks Operational
90 days ago
100.0 % uptime
Today
Workflow Operational
90 days ago
100.0 % uptime
Today
Aircall Inbound calls Operational
Aircall Integrations Operational
Aircall Outbound calls Operational
Aircall Public API Operational
Shopify Third party services Operational
Shopify API & Mobile Operational
Shopify Checkout Operational
Shopify Point of Sale Operational
Shopify Storefront Operational
Twilio REST API Operational
Talkdesk Other Connectors Operational
Talkdesk APIs Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Aug 9, 2020

No incidents reported today.

Aug 8, 2020

No incidents reported.

Aug 7, 2020

No incidents reported.

Aug 6, 2020

No incidents reported.

Aug 5, 2020

No incidents reported.

Aug 4, 2020

No incidents reported.

Aug 3, 2020
Resolved - Kustomer has identified that the issue was related to our data stream system and only impacting clients who were using this service. We have fixed the issue and all data streams have now resolved and processed any previous failed events.
Aug 3, 09:32 EDT
Investigating - Kustomer is currently experiencing processing delays with searches and reporting. We are working to resolve the issue as quickly as possible. During this time you may experience around 80 second delays with search or reporting processes.

Please reach out to our Support team with any additional questions. You can reach us by visiting our help center and clicking contact support: https://kustomer.kustomer.help/
Aug 3, 08:57 EDT
Aug 2, 2020

No incidents reported.

Aug 1, 2020

No incidents reported.

Jul 31, 2020

No incidents reported.

Jul 30, 2020

No incidents reported.

Jul 29, 2020

No incidents reported.

Jul 28, 2020
Resolved - Amazon Web Services reported DNS errors within their systems between 4:11AM and 6:45AM, EST this morning. As a result, some Kustomer services may have experienced degraded performance during these hours. These services should now be back to normal, but we will continue to monitor this incident and make sure that this issue remains resolved. For more information on this incident from Amazon, please refer to https://status.aws.amazon.com/

Please reach out to our Support team with any additional questions. You can reach us by using our contact form here: https://kustomer.kustomer.help/contact/contact-support-Bk17VI8aU.
Jul 28, 07:25 EDT
Jul 27, 2020

No incidents reported.

Jul 26, 2020

No incidents reported.