All Systems Operational
Prod1 (US) Operational
90 days ago
100.0 % uptime
Today
Analytics ? Operational
90 days ago
100.0 % uptime
Today
API ? Operational
90 days ago
100.0 % uptime
Today
Bulk Jobs ? Operational
90 days ago
100.0 % uptime
Today
Channel - Chat ? Operational
90 days ago
100.0 % uptime
Today
Channel - Email ? Operational
90 days ago
100.0 % uptime
Today
Channel - Facebook ? Operational
Channel - Instagram ? Operational
Channel - SMS ? Operational
Channel - Twitter Operational
Channel - WhatsApp Operational
CSAT Operational
90 days ago
100.0 % uptime
Today
Events / Audit Log Operational
90 days ago
100.0 % uptime
Today
Exports ? Operational
90 days ago
100.0 % uptime
Today
Notifications ? Operational
90 days ago
100.0 % uptime
Today
Registration ? Operational
90 days ago
100.0 % uptime
Today
Search ? Operational
90 days ago
100.0 % uptime
Today
Tracking ? Operational
90 days ago
100.0 % uptime
Today
Web Client ? Operational
90 days ago
100.0 % uptime
Today
Web/Email/Form Hooks ? Operational
90 days ago
100.0 % uptime
Today
Workflow ? Operational
90 days ago
100.0 % uptime
Today
Knowledge base Operational
Prod2 (EU) Operational
90 days ago
100.0 % uptime
Today
Analytics Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Bulk Jobs Operational
90 days ago
100.0 % uptime
Today
Channel - Chat Operational
90 days ago
100.0 % uptime
Today
Channel - Email Operational
90 days ago
100.0 % uptime
Today
Channel - Facebook Operational
Channel - Instagram ? Operational
Channel - SMS Operational
Channel - Twitter Operational
Channel - WhatsApp Operational
CSAT Operational
90 days ago
100.0 % uptime
Today
Events / Audit Log Operational
90 days ago
100.0 % uptime
Today
Exports Operational
90 days ago
100.0 % uptime
Today
Notifications Operational
90 days ago
100.0 % uptime
Today
Registration Operational
90 days ago
100.0 % uptime
Today
Search Operational
90 days ago
100.0 % uptime
Today
Tracking Operational
90 days ago
100.0 % uptime
Today
Web Client Operational
90 days ago
100.0 % uptime
Today
Web/Email/Form Hooks Operational
90 days ago
100.0 % uptime
Today
Workflow Operational
90 days ago
100.0 % uptime
Today
Knowledge base Operational
Third Party Operational
PubNub ? Operational
Regional Incident Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Aug 7, 2022

No incidents reported today.

Aug 6, 2022

No incidents reported.

Aug 5, 2022
Resolved - The issue from our billing system provider Zuora has been resolved.

Further information is available on https://trust.zuora.com/

Please reach out to Support at support@kustomer.com if you have additional questions or concerns.

Aug 5, 03:29 EDT
Update - Our billing system provider is experiencing degraded performance.

This can prevent clients from updating their seat count, from converting trials, and from seeing manual billing changes in reflected in their orgs.

For more information,
Please reach out to our Support team with any additional questions. You can reach us by going to https://help.kustomer.com/ and clicking "Contact Support" at the top of the page.

Aug 4, 23:11 EDT
Monitoring - Our billing system provider is experiencing degraded performance.

This can prevent clients from updating their seat count, from converting trials, and from seeing manual billing changes in reflected in their orgs.

For more information,

Please reach out to our Support team with any additional questions. You can reach us by going to https://help.kustomer.com/ and clicking "Contact Support" at the top of the page.

Aug 4, 16:27 EDT
Identified - Zuora is experiencing degraded performance.

This can prevent clients from updating their seat count, from converting trials, and from seeing manual billing changes in Zuora reflected in their orgs.

For more information, please refer to
https://trust.zuora.com/

Please reach out to our Support team with any additional questions. You can reach us by going to https://help.kustomer.com/ and clicking "Contact Support" at the top of the page.

Aug 4, 16:15 EDT
Aug 4, 2022
Aug 3, 2022

No incidents reported.

Aug 2, 2022

No incidents reported.

Aug 1, 2022
Resolved - The fix Aircall deployed has resolved the issue

For more information, please refer to
https://status.aircall.io

Please reach out to our Support team with any additional questions. You can reach us by going to https://help.kustomer.com/ and clicking "Contact Support" at the top of the page.

Aug 1, 12:59 EDT
Update - Aircall has deployed a fix to restore service fully. You may experience some intermittent delays as service continues to restore.

For more information, please refer to
https://status.aircall.io

Please reach out to our Support team with any additional questions. You can reach us by going to https://help.kustomer.com/ and clicking "Contact Support" at the top of the page.

Aug 1, 12:39 EDT
Monitoring - Aircall has identified the issue and is working on a fix to restore service

For more information, please refer to
https://status.aircall.io

Please reach out to our Support team with any additional questions. You can reach us by going to https://help.kustomer.com/ and clicking "Contact Support" at the top of the page.

Aug 1, 12:03 EDT
Identified - Aircall is currently experiencing issues with outbound and inbound calls being stuck in their status.
We have been made aware and are actively monitoring the situation. As a result, Calls may duplicate or not ingest into your Kustomer Org with the Aircall Workflow.

For more information, please refer to
https://status.aircall.io

Please reach out to our Support team with any additional questions. You can reach us by going to https://help.kustomer.com/ and clicking "Contact Support" at the top of the page.

Aug 1, 11:47 EDT
Jul 31, 2022
Resolved - Postmark has released a fix and resolved the issue.

For more information, please refer to https://status.postmarkapp.com/incidents/240327.

Please reach out to our Support team with any additional questions. You can reach us by going to https://help.kustomer.com/ and clicking "Contact Support" at the top of the page.

Jul 31, 11:42 EDT
Monitoring - Postmark has released a fix and is now monitoring the issue.

For more information, please refer to https://status.postmarkapp.com/incidents/240327.

Please reach out to our Support team with any additional questions. You can reach us by going to https://help.kustomer.com/ and clicking "Contact Support" at the top of the page.

Jul 31, 10:33 EDT
Update - Postmark is currently reporting an issue with outbound sending of emails with their system. We have been made aware and are actively monitoring the situation. As a result, many outbound emails in Kustomer may soft bounce and not be delivered.

For more information, please refer to https://status.postmarkapp.com/incidents/240327.

Please reach out to our Support team with any additional questions. You can reach us by going to https://help.kustomer.com/ and clicking "Contact Support" at the top of the page.

Jul 31, 09:19 EDT
Identified - Postmark is currently reporting an issue with outbound sending of emails with their system. We have been made aware and are actively monitoring the situation. As a result, many outbound emails in Kustomer may bounce.

For more information, please refer to https://status.postmarkapp.com/incidents/240327.

Please reach out to our Support team with any additional questions. You can reach us by going to https://help.kustomer.com/ and clicking "Contact Support" at the top of the page.

Jul 31, 08:14 EDT
Jul 30, 2022

No incidents reported.

Jul 29, 2022

No incidents reported.

Jul 28, 2022
Resolved - Postmark has resolved an event affecting Pod 1 & Pod 2 where users may have seen delays in emails not being sent or received. After careful monitoring, our team has found that all affected areas are fully restored. Please reach out to support at support@kustomer.com if you have additional questions or concerns.
Jul 28, 16:32 EDT
Update - Kustomer is aware of an event affecting Postmark in Pod 1 & 2 that may cause errors sending and receiving emails within the platform. Postmark is continuing to see times for delivering emails improve. Please expect further updates within 2 hours and reach out to support at support@kustomer.com if you have additional questions or concerns. You can also continue to monitor Postmarks status page at https://status.postmarkapp.com/
Jul 28, 15:36 EDT
Update - Kustomer is aware of an event affecting Postmark Pod 1 & Pod 2 that may cause errors sending and receiving emails within the platform. Postmark is starting to see signs of recovery. Please expect further updates within 30 minutes and reach out to support at support@kustomer.com if you have additional questions or concerns.
Jul 28, 14:56 EDT
Identified - Kustomer is aware of an event reported by one of our third party vendors Postmark in Pod 1 & Pod 2 that may cause errors sending and receiving emails within the platform. Our team will continue to monitor the status with our vendor. Please expect further updates within 30 mins and reach out to support if you have additional questions or concerns. You can also follow along at https://status.postmarkapp.com/
Jul 28, 14:27 EDT
Jul 27, 2022

No incidents reported.

Jul 26, 2022

No incidents reported.

Jul 25, 2022

No incidents reported.

Jul 24, 2022

No incidents reported.