Resolved -
This incident has been resolved.
Feb 26, 15:14 EST
Update -
Twilio has updated their status and is no longer experiencing connection issues. Any messages that were experiencing issues sending during this service interruption will be re-driven.
For more information, please refer to
https://status.twilio.com/Please reach out to our Support team with any additional questions. You can reach us by going to
https://help.kustomer.com/ and clicking "Contact Support" at the top of the page.
Feb 26, 11:14 EST
Identified -
Twilio is continuing to experience issues with their SMS service. Their engineers are working to find a solution.
We will continue to share information here as it becomes available, and will update you when a fix has been released and Twilio SMS services are restored to normal.
Feb 26, 09:51 EST
Investigating -
Twilio is currently reporting issues sending outbound messages in their system. We have been made aware and are actively monitoring the situation. As a result, Twilio outbound messages may fail to send. This does not impact inbound messages from Twilio.
For more information, please refer to
https://status.twilio.com/.
Please reach out to our Support team with any additional questions. You can reach us by going to
https://help.kustomer.com/ and clicking "Contact Support" at the top of the page.
Feb 26, 08:42 EST