All Systems Operational
Prod1 (US) Operational
90 days ago
99.99 % uptime
Today
Analytics ? Operational
90 days ago
100.0 % uptime
Today
API ? Operational
90 days ago
100.0 % uptime
Today
Bulk Jobs ? Operational
90 days ago
100.0 % uptime
Today
Channel - Chat ? Operational
90 days ago
100.0 % uptime
Today
Channel - Email ? Operational
90 days ago
99.98 % uptime
Today
Channel - Facebook ? Operational
90 days ago
99.97 % uptime
Today
Channel - Instagram ? Operational
90 days ago
100.0 % uptime
Today
Channel - SMS ? Operational
90 days ago
99.96 % uptime
Today
Channel - Twitter Operational
90 days ago
100.0 % uptime
Today
Channel - WhatsApp Operational
90 days ago
100.0 % uptime
Today
CSAT Operational
90 days ago
100.0 % uptime
Today
Events / Audit Log Operational
90 days ago
100.0 % uptime
Today
Exports ? Operational
90 days ago
100.0 % uptime
Today
Notifications ? Operational
90 days ago
100.0 % uptime
Today
Registration ? Operational
90 days ago
100.0 % uptime
Today
Search ? Operational
90 days ago
100.0 % uptime
Today
Tracking ? Operational
90 days ago
100.0 % uptime
Today
Web Client ? Operational
90 days ago
99.97 % uptime
Today
Web/Email/Form Hooks ? Operational
90 days ago
99.98 % uptime
Today
Workflow ? Operational
90 days ago
100.0 % uptime
Today
Knowledge base Operational
Prod2 (EU) Operational
90 days ago
99.99 % uptime
Today
Analytics Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Bulk Jobs Operational
90 days ago
100.0 % uptime
Today
Channel - Chat Operational
90 days ago
100.0 % uptime
Today
Channel - Email Operational
90 days ago
99.98 % uptime
Today
Channel - Facebook Operational
90 days ago
99.97 % uptime
Today
Channel - Instagram ? Operational
90 days ago
100.0 % uptime
Today
Channel - SMS Operational
90 days ago
99.96 % uptime
Today
Channel - Twitter Operational
90 days ago
100.0 % uptime
Today
Channel - WhatsApp Operational
90 days ago
100.0 % uptime
Today
CSAT Operational
90 days ago
100.0 % uptime
Today
Events / Audit Log Operational
90 days ago
100.0 % uptime
Today
Exports Operational
90 days ago
100.0 % uptime
Today
Notifications Operational
90 days ago
100.0 % uptime
Today
Registration Operational
90 days ago
100.0 % uptime
Today
Search Operational
90 days ago
100.0 % uptime
Today
Tracking Operational
90 days ago
100.0 % uptime
Today
Web Client Operational
90 days ago
99.97 % uptime
Today
Web/Email/Form Hooks Operational
90 days ago
99.98 % uptime
Today
Workflow Operational
90 days ago
100.0 % uptime
Today
Knowledge base Operational
Third Party Operational
Aircall Inbound calls Operational
Aircall Outbound calls Operational
Dialpad Telephony Infrastructure: Inbound Calls Operational
Dialpad Telephony Infrastructure: Outbound Calls Operational
Google Apps Gmail Operational
Shopify API & Mobile Operational
Talkdesk Inbound Operational
Talkdesk Outbound Operational
Pusher Channels presence channels Operational
Pusher Channels REST API Operational
Pusher Channels Webhooks Operational
Pusher Channels WebSocket client API Operational
PubNub ? Operational
Twilio Messaging Channels Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
May 18, 2021

No incidents reported today.

May 17, 2021
Resolved - At this time the Kustomer platform is operating normally. You might have experienced residual effects related to the 403 error, that may have prevented parts of the Kustomer platform from loading correctly.

The Kustomer team released an update to purge cache so all clients can see the most current version of the Kustomer platform. We are no longer seeing outages related to this error.

Please reach out to our Support team with any additional questions or if you are still experiencing this issue. You can reach us by going to https://help.kustomer.com/ and clicking "Contact Support" at the top of the page.
May 17, 13:28 EDT
Update - Kustomer clients might be experiencing issues loading parts of the Kustomer platform. We are working to resolve the issue as quickly as possible. During this time you may experience issues loading different areas of the Kustomer Platform and seeing page crashing such as Settings.

The Kustomer team is releasing an update to purge cache so all clients can see the most current version of the Kustomer platform. We are still actively monitoring the situation.

Please reach out to our Support team with any additional questions. You can reach us by going to https://help.kustomer.com/ and clicking "Contact Support" at the top of the page.
May 17, 12:41 EDT
Monitoring - Kustomer is currently experiencing issues with loading areas of Kustomer Platform. We are working to resolve the issue as quickly as possible. During this time you may experience issues loading different areas of the Kustomer Platform such as Search and Settings.

Please reach out to our Support team with any additional questions. You can reach us by going to https://help.kustomer.com/ and clicking "Contact Support" at the top of the page.
May 17, 12:20 EDT
Resolved - Kustomer is was experiencing loading errors. There was an update to our server which was preventing loading. This update has been reverted. During this downtime, you may have received a 403 error and were unable to load the customer platform.

Please reach out to our Support team with any additional questions. You can reach us by going to https://help.kustomer.com/ and clicking "Contact Support" at the top of the page
May 17, 11:47 EDT
Monitoring - Kustomer is was experiencing loading errors. There was an update to our server which was preventing loading. This is already being reverted. During this time you may have received a 403 error and were unable to load the customer platform.

Please reach out to our Support team with any additional questions. You can reach us by going to https://help.kustomer.com/ and clicking "Contact Support" at the top of the page
May 17, 11:45 EDT
Investigating - Kustomer is currently experiencing loading errors . We are working to resolve the issue as quickly as possible. During this time you may not be able to load the customer platform.

Please reach out to our Support team with any additional questions. You can reach us by going to https://help.kustomer.com/ and clicking "Contact Support" at the top of the page.
May 17, 11:39 EDT
May 16, 2021

No incidents reported.

May 15, 2021

No incidents reported.

May 14, 2021

No incidents reported.

May 13, 2021

No incidents reported.

May 12, 2021
Postmortem - Read details
May 17, 02:46 EDT
Resolved - This issue has been resolved. The platform should be running normally now.

Please reach out to our Support team with any additional questions. You can reach us by going to https://help.kustomer.com/ and clicking "Contact Support" at the top of the page.
May 12, 00:51 EDT
Update - We are continuing to investigate this issue.
May 12, 00:25 EDT
Investigating - Kustomer is currently experiencing platform wide latency. We are working to resolve the issue as quickly as possible. During this time you may experience pages failing to load.

Please reach out to our Support team with any additional questions. You can reach us by going to https://help.kustomer.com/ and clicking "Contact Support" at the top of the page.
May 12, 00:25 EDT
May 11, 2021

No incidents reported.

May 10, 2021

No incidents reported.

May 9, 2021

No incidents reported.

May 8, 2021

No incidents reported.

May 7, 2021

No incidents reported.

May 6, 2021

No incidents reported.

May 5, 2021

No incidents reported.

May 4, 2021

No incidents reported.