Reported Third Party Event - [OpenAI experiencing major disruptions]
Update - OpenAI is currently experiencing a partial recovery and is working towards a full recovery.

Our team is monitoring the incident, and working with the vendor where possible to resolve the issue. OpenAI status page: https://status.openai.com/
Please expect further updates within the next 3 hours, and reach out to Kustomer support at support@kustomer.com if you have additional questions or concerns.
Dec 11, 2024 - 20:53 EST
Monitoring - Kustomer is aware of an event reported by one of our third party vendors affecting OpenAI that may cause major disruptions with AI Agents, Conversational Assistants, and Agent Assist within the platform.

Our team is monitoring the incident, and working with the vendor where possible to resolve the issue. OpenAI status page: https://status.openai.com/
Please expect further updates within the next 3 hours, and reach out to Kustomer support at support@kustomer.com if you have additional questions or concerns.
Dec 11, 2024 - 19:26 EST
Uptime over the past 90 days. View historical uptime.
Prod1 (US) Operational
90 days ago
100.0 % uptime
Today
Analytics ? Operational
90 days ago
100.0 % uptime
Today
API ? Operational
90 days ago
100.0 % uptime
Today
Bulk Jobs ? Operational
90 days ago
100.0 % uptime
Today
Channel - Chat ? Operational
90 days ago
100.0 % uptime
Today
Channel - Email ? Operational
90 days ago
100.0 % uptime
Today
Channel - Facebook ? Operational
Channel - Instagram ? Operational
Channel - SMS ? Operational
Channel - Twitter Operational
Channel - WhatsApp Operational
CSAT Operational
90 days ago
100.0 % uptime
Today
Events / Audit Log Operational
90 days ago
100.0 % uptime
Today
Exports ? Operational
90 days ago
100.0 % uptime
Today
Notifications ? Operational
90 days ago
100.0 % uptime
Today
Registration ? Operational
90 days ago
100.0 % uptime
Today
Search ? Operational
90 days ago
100.0 % uptime
Today
Tracking ? Operational
90 days ago
100.0 % uptime
Today
Web Client ? Operational
90 days ago
100.0 % uptime
Today
Web/Email/Form Hooks ? Operational
90 days ago
100.0 % uptime
Today
Workflow ? Operational
90 days ago
100.0 % uptime
Today
Knowledge base Operational
Kustomer Voice Operational
90 days ago
100.0 % uptime
Today
Prod2 (EU) Operational
90 days ago
100.0 % uptime
Today
Analytics Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Bulk Jobs Operational
90 days ago
100.0 % uptime
Today
Channel - Chat Operational
90 days ago
100.0 % uptime
Today
Channel - Email Operational
90 days ago
100.0 % uptime
Today
Channel - Facebook Operational
Channel - Instagram ? Operational
Channel - SMS Operational
Channel - Twitter Operational
Channel - WhatsApp Operational
CSAT Operational
90 days ago
100.0 % uptime
Today
Events / Audit Log Operational
90 days ago
100.0 % uptime
Today
Exports Operational
90 days ago
100.0 % uptime
Today
Notifications Operational
90 days ago
100.0 % uptime
Today
Registration Operational
90 days ago
100.0 % uptime
Today
Search Operational
90 days ago
100.0 % uptime
Today
Tracking Operational
90 days ago
100.0 % uptime
Today
Web Client Operational
90 days ago
100.0 % uptime
Today
Web/Email/Form Hooks Operational
90 days ago
100.0 % uptime
Today
Workflow Operational
90 days ago
100.0 % uptime
Today
Knowledge base Operational
Kustomer Voice Operational
90 days ago
100.0 % uptime
Today
Third Party Degraded Performance
90 days ago
100.0 % uptime
Today
PubNub ? Operational
OpenAI ? Degraded Performance
90 days ago
100.0 % uptime
Today
Regional Incident Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Dec 11, 2024
Reported Third Party Event - [WhatsApp Business Management API is experiencing major disruptions ]
Resolved - Meta has resolved an event affecting WhatsApp Business Management API that caused major disruptions related to message delivery within the platform.

After careful monitoring, our team has determined that all affected areas are now fully restored. Please reach out to Kustomer support at support@kustomer.com if you have additional questions or concerns.
Dec 11, 20:52 EST
Monitoring - Kustomer is aware of an event reported by one of our third party vendors affecting WhatsApp Business Management API that may cause major disruptions related message delivery within the platform.

Our team is monitoring the incident, and working with the vendor where possible to resolve the issue. Meta status page linked: https://metastatus.com/whatsapp-business-api. Please expect further updates within the next 3 hours, and reach out to Kustomer support at support@kustomer.com if you have additional questions or concerns.
Dec 11, 18:51 EST
Update - Kustomer is aware of an event reported by one of our third party vendors affecting WhatsApp Business Management API that may cause major disruptions related message delivery within the platform.

Our team is continuing their monitoring of the incident, and working with the vendor where possible to resolve the issue. Meta status page linked: https://metastatus.com/whatsapp-business-api. Please expect further updates within the next 3 hours, and reach out to Kustomer support at support@kustomer.com if you have additional questions or concerns.
Dec 11, 17:05 EST
Identified - Kustomer is aware of an event reported by one of our third party vendors affecting WhatsApp Business Management API that may cause major disruptions related message delivery within the platform.

Our team is monitoring the incident, and working with the vendor where possible to resolve the issue. Meta status page linked: https://metastatus.com/whatsapp-business-api. Please expect further updates within the next 3 hours, and reach out to Kustomer support at support@kustomer.com if you have additional questions or concerns.
Dec 11, 14:05 EST
Dec 10, 2024

No incidents reported.

Dec 9, 2024

No incidents reported.

Dec 8, 2024

No incidents reported.

Dec 7, 2024

No incidents reported.

Dec 6, 2024

No incidents reported.

Dec 5, 2024

No incidents reported.

Dec 4, 2024

No incidents reported.

Dec 3, 2024

No incidents reported.

Dec 2, 2024

No incidents reported.

Dec 1, 2024
Reported Third Party Event - [TWILIO] Delays in SMS Messaging
Resolved - The event affecting third party vendor Twilio that impacted Twilio SMS within the Kustomer platform has been resolved.

To continue receiving updates from Twilio, feel free to follow their status page here: https://status.twilio.com/

Please reach out to Support at support@kustomer.com if you have additional questions or concerns.
Dec 1, 04:12 EST
Update - We are continuing to monitor the issue with third party vendor Twilio impacting Twilio SMS in the Kustomer platform.

Their status page is https://status.twilio.com to follow along.

We will share another update within the next 3 hours. In the meantime, please reach out to Support at support@kustomer.com if you have additional questions or concerns.
Dec 1, 01:37 EST
Update - We are currently continuing to monitor the issue with third party vendor Twilio impacting Twilio SMS within the Kustomer platform.

To follow along, their status page is: https://status.twilio.com.

Please reach out to Support at support@kustomer.com if you have additional questions or concerns. We will share another update within the next 3 hours.
Nov 30, 22:22 EST
Update - We continue to monitor the issue with third party vendor Twilio impacting Twilio SMS within the Kustomer platform.

To follow along, their status page is: https://status.twilio.com.

Please reach out to Support at support@kustomer.com if you have additional questions or concerns. We will share an update within the next 3 hours.
Nov 30, 19:33 EST
Update - Kustomer continues to monitor the issue with third party vendor Twilio impacting Twilio SMS within the platform.

We will share further updates in the next 3 hours. To follow along, their status page is: https://status.twilio.com.

Please reach out to Support at support@kustomer.com if you have additional questions or concerns.
Nov 30, 16:31 EST
Update - We continue to monitor the issue with third party vendor Twilio impacting Twilio SMS within the Kustomer platform.

To follow along, their status page is here: https://status.twilio.com/

Please expect an update within 3 hours and reach out to Support at support@kustomer.com if you have additional questions or concerns.
Nov 30, 13:48 EST
Monitoring - We continue to monitor the issue with third party vendor Twilio impacting Twilio SMS within the Kustomer platform.

To follow along, their status page is here: https://status.twilio.com/

Please expect an update within 3 hours and reach out to Support at support@kustomer.com if you have additional questions or concerns.
Nov 30, 10:37 EST
Nov 30, 2024
Nov 29, 2024

No incidents reported.

Nov 28, 2024

No incidents reported.

Nov 27, 2024
[Search] Delayed search results (Prod 1)
Resolved - Kustomer has implemented an update to address an event affecting searches on Prod 1 that caused delays.

After careful monitoring, our team has determined that all affected areas are now fully restored. Please reach out to Kustomer support if you have additional questions or concerns.
Nov 27, 13:31 EST
Update - Kustomer has implemented an update to address an event affecting searches on Prod 1 that caused delays.

Our team has extended the monitoring period to ensure the issue is fully resolved. Please expect further updates within the next 30 minutes, and reach out to Kustomer support at support@kustomer.com if you have additional questions or concerns.
Nov 27, 13:05 EST
Update - Kustomer has implemented an update to address an event affecting searches on Prod 1 that caused delays.

Our team is currently monitoring this update to ensure the issue is fully resolved. Please expect further updates within the next 30 minutes, and reach out to Kustomer support at support@kustomer.com if you have additional questions or concerns.
Nov 27, 13:03 EST
Update - Kustomer has implemented an update to address an event affecting searches on Prod 1 that caused delays.

Our team is currently monitoring this update to ensure the issue is fully resolved. Please expect further updates within the next 30 minutes, and reach out to Kustomer support at support@kustomer.com if you have additional questions or concerns.
Nov 27, 11:14 EST
Monitoring - Kustomer has implemented an update to address an event affecting searches on Prod 1 that caused delays.

Our team is currently monitoring this update to ensure the issue is fully resolved. Please expect further updates within the next 30 minutes, and reach out to Kustomer support at support@kustomer.com if you have additional questions or concerns.
Nov 27, 11:13 EST
Update - We have implemented a fix and are currently monitoring the recovery of the effected orgs. Please expect further updates within the next 30 minutes, and reach out to Kustomer support at support@kustomer.com if you have additional questions or concerns.
Nov 27, 11:03 EST
Update - We are continuing to work on a fix for this. Please expect further updates within the next 30 minutes, and reach out to Kustomer support at support@kustomer.com if you have additional questions or concerns.
Nov 27, 10:51 EST
Identified - Kustomer is aware of an event affecting Searches in Prod 1 that may cause delayed search results within the platform for a small number of customers.

Our team is currently working to actively implement a change to resolve. Please expect further updates within the next 30 minutes, and reach out to Kustomer support at support@kustomer.com if you have additional questions or concerns.
Nov 27, 10:20 EST
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