All Systems Operational

Uptime over the past 90 days. View historical uptime.
Prod1 (US) Operational
90 days ago
100.0 % uptime
Today
Analytics ? Operational
90 days ago
100.0 % uptime
Today
API ? Operational
90 days ago
100.0 % uptime
Today
Bulk Jobs ? Operational
90 days ago
100.0 % uptime
Today
Channel - Chat ? Operational
90 days ago
100.0 % uptime
Today
Channel - Email ? Operational
90 days ago
100.0 % uptime
Today
CSAT Operational
90 days ago
100.0 % uptime
Today
Events / Audit Log Operational
90 days ago
100.0 % uptime
Today
Exports ? Operational
90 days ago
100.0 % uptime
Today
Knowledge base Operational
Notifications ? Operational
90 days ago
100.0 % uptime
Today
Registration ? Operational
90 days ago
100.0 % uptime
Today
Search ? Operational
90 days ago
100.0 % uptime
Today
Tracking ? Operational
90 days ago
100.0 % uptime
Today
Web Client ? Operational
90 days ago
100.0 % uptime
Today
Web/Email/Form Hooks ? Operational
90 days ago
100.0 % uptime
Today
Workflow ? Operational
90 days ago
100.0 % uptime
Today
Prod2 (EU) Operational
90 days ago
100.0 % uptime
Today
Analytics Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Bulk Jobs Operational
90 days ago
100.0 % uptime
Today
Channel - Chat Operational
90 days ago
100.0 % uptime
Today
Channel - Email Operational
90 days ago
100.0 % uptime
Today
CSAT Operational
90 days ago
100.0 % uptime
Today
Events / Audit Log Operational
90 days ago
100.0 % uptime
Today
Exports Operational
90 days ago
100.0 % uptime
Today
Knowledge base Operational
Notifications Operational
90 days ago
100.0 % uptime
Today
Registration Operational
90 days ago
100.0 % uptime
Today
Search Operational
90 days ago
100.0 % uptime
Today
Tracking Operational
90 days ago
100.0 % uptime
Today
Web Client Operational
90 days ago
100.0 % uptime
Today
Web/Email/Form Hooks Operational
90 days ago
100.0 % uptime
Today
Workflow Operational
90 days ago
100.0 % uptime
Today
Prod4 (IN) Operational
90 days ago
100.0 % uptime
Today
Analytics Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Bulk Jobs Operational
90 days ago
100.0 % uptime
Today
Channel - Chat Operational
90 days ago
100.0 % uptime
Today
Channel - Email Operational
90 days ago
100.0 % uptime
Today
CSAT Operational
90 days ago
100.0 % uptime
Today
Events / Audit Log Operational
90 days ago
100.0 % uptime
Today
Exports Operational
90 days ago
100.0 % uptime
Today
Knowledge base Operational
90 days ago
100.0 % uptime
Today
Notifications Operational
90 days ago
100.0 % uptime
Today
Registration Operational
90 days ago
100.0 % uptime
Today
Search Operational
90 days ago
100.0 % uptime
Today
Tracking Operational
90 days ago
100.0 % uptime
Today
Web Client Operational
90 days ago
100.0 % uptime
Today
Web/Email/Form Hooks Operational
90 days ago
100.0 % uptime
Today
Workflow Operational
90 days ago
100.0 % uptime
Today
Kustomer Voice & Text Operational
90 days ago
100.0 % uptime
Today
Kustomer Voice Operational
90 days ago
100.0 % uptime
Today
Third Party Operational
90 days ago
100.0 % uptime
Today
PubNub ? Operational
OpenAI ? Operational
90 days ago
100.0 % uptime
Today
Channel - Facebook ? Operational
Channel - Instagram ? Operational
Channel - SMS ? Operational
Channel - WhatsApp Operational
Regional Incident Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

May 24, 2025
[Reported Third Party Event - TWILIO SMS] experiencing disruption with message deliverability
Resolved - Kustomer is no longer experiencing the third-party incident affecting Twilio SMS delivery, which may have prevented outbound messages from reaching Verizon customers and impacted AI Agent verification processes. Twilio has resolved the issue, and we will continue to monitor to ensure stability across all systems.

Our services are currently operating as expected. If you have any questions or need further assistance, please don’t hesitate to contact our Support team at support@kustomer.com.
May 24, 08:15 EDT
Update - Kustomer is monitoring an ongoing issue reported by our third-party provider, Twilio, that is affecting SMS message delivery. This issue may prevent outbound Twilio SMS messages from reaching Verizon customers and could impact verification flows for AI Agents.

We're working with Twilio where possible to support resolution efforts. For the latest updates from Twilio, please refer to: https://status.twilio.com.

If you have any further questions, you can contact our Support team via email at support@kustomer.com.
May 24, 01:41 EDT
Update - Kustomer is continuing to monitor an issue reported by our third-party vendor, Twilio, which is impacting SMS delivery. This may result in outbound Twilio SMS messages not reaching Verizon customers and could also affect verification processes for AI Agents.

We are working with the vendor, where possible, to help resolve the issue. For more information, please visit: https://status.twilio.com.

We’ll provide another update within the next 3 hours. If you have any additional questions, feel free to contact our Support team at support@kustomer.com.
May 23, 22:25 EDT
Update - Kustomer is continuing to monitor an event reported by one of our third party vendors affecting Twilio SMS that may cause Twilio SMS outbound messages to not deliver for Verizon customers and may impact verification for AI Agents.

We are working with the vendor where possible to resolve the issue. For more information, please refer to https://status.twilio.com/.

Please expect further updates within the next 3 hours & reach out to our Support team with any additional questions. You can reach us via email at support@kustomer.com
May 23, 19:32 EDT
Monitoring - Kustomer is aware of an event reported by one of our third party vendors affecting Twilio SMS that may cause Twilio SMS outbound messages to not deliver for Verizon customers and may impact verification for AI Agents.

Our team continues to monitor the incident, and is working with the vendor where possible to resolve the issue. For more information, please refer to https://status.twilio.com/.

Please expect further updates within the next 3 hours & reach out to our Support team with any additional questions. You can reach us via email at support@kustomer.com
May 23, 16:35 EDT
Investigating - Kustomer is aware of an event reported by one of our third party vendors affecting Twilio SMS that may cause Twilio SMS outbound messages to not deliver for Verizon customers and may impact verification for AI Agents.

Our team is monitoring the incident, and working with the vendor where possible to resolve the issue. For more information, please refer to https://status.twilio.com/.

Please expect further updates within the next 3 hours & reach out to our Support team with any additional questions. You can reach us via email at support@kustomer.com
May 23, 16:09 EDT
May 23, 2025
May 22, 2025

No incidents reported.

May 21, 2025

No incidents reported.

May 20, 2025

No incidents reported.

May 19, 2025

No incidents reported.

May 18, 2025

No incidents reported.

May 17, 2025

No incidents reported.

May 16, 2025

No incidents reported.

May 15, 2025

No incidents reported.

May 14, 2025
[CHAT] [NOT ALLOWING FOR MESSAGES TO BE SENT] [PROD1]
Postmortem - Read details
May 23, 14:36 EDT
Resolved - Kustomer has resolved an event affecting Chat messaging that caused Chats to not be allowed to send in the widget. To resolve this issue, our team has rolled back an update to the platform.

After careful monitoring, our team has determined that all affected areas are now fully restored. Please reach out to Kustomer support at Email 'support@kustomer.com' if you have additional questions or concerns.
May 14, 14:36 EDT
Monitoring - Kustomer has implemented an update to address an event affecting Chat Widgets that caused messages to not be sent in the Chat.

Our team is currently monitoring this update to ensure the issue is fully resolved. Please expect further updates within the next 30 minutes, and reach out to Kustomer support at Email 'support@kustomer.com' if you have additional questions or concerns.
May 14, 14:00 EDT
Update - Kustomer is aware of an event affecting Chat widgets that may cause Chat messages to not send.

Our team is currently working to identify the cause of this issue in an effort to implement a resolution. Please expect additional updates within the next 30 minutes, please reach out to Kustomer Support via email at support@kustomer.com for any further questions or updates.
May 14, 13:40 EDT
Investigating - Kustomer is aware of an event affecting Chat widgets that may cause Chat messages to not send.

Our team is currently working to identify the cause of this issue in an effort to implement a resolution. Please expect additional updates within the next 30 minutes, please reach out to Kustomer Support via email at support@kustomer.com for any further questions or updates.
May 14, 13:35 EDT
May 13, 2025

No incidents reported.

May 12, 2025

No incidents reported.

May 11, 2025

No incidents reported.

May 10, 2025

No incidents reported.

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