Monitoring - Kustomer has implemented an update to address an event affecting workflows that caused delays in workflow processing.
Our team is currently monitoring this update to ensure the issue is fully resolved. Please expect further updates within the next 30 minutes, and reach out to Kustomer support at support@kustomer.com if you have additional questions or concerns.
Nov 03, 2026 - 12:52 EST
Our team is currently monitoring this update to ensure the issue is fully resolved. Please expect further updates within the next 30 minutes, and reach out to Kustomer support at support@kustomer.com if you have additional questions or concerns.
Nov 03, 2026 - 12:52 EST
Identified - Kustomer has identified an increased error rate within workflows that is causing a delay in processing.
Our team is currently working to implement a resolution. Please expect further updates within the next 30 minutes, and reach out to Kustomer support at support@kustomer.com if you have additional questions or concerns.
Nov 03, 2026 - 12:42 EST
Our team is currently working to implement a resolution. Please expect further updates within the next 30 minutes, and reach out to Kustomer support at support@kustomer.com if you have additional questions or concerns.
Nov 03, 2026 - 12:42 EST
Investigating - Kustomer is aware of an event affecting workflow that may cause delays workflow execution.
Our team is currently working to identify the cause of this issue in an effort to implement a resolution. Please expect additional updates within the next 30 minutes, please reach out to Kustomer Support support@kustomer.com for any further questions or updates.
Nov 03, 2026 - 12:21 EST
Our team is currently working to identify the cause of this issue in an effort to implement a resolution. Please expect additional updates within the next 30 minutes, please reach out to Kustomer Support support@kustomer.com for any further questions or updates.
Nov 03, 2026 - 12:21 EST
Prod1 (US)
Operational
Analytics
Operational
API
Operational
Bulk Jobs
Operational
Channel - Chat
Operational
Channel - Email
Operational
CSAT
Operational
Events / Audit Log
Operational
Exports
Operational
Knowledge base
Operational
Notifications
Operational
Registration
Operational
Search
Operational
Tracking
Operational
Web Client
Operational
Web/Email/Form Hooks
Operational
Workflow
Operational
Prod2 (EU)
Degraded Performance
Analytics
Operational
API
Operational
Bulk Jobs
Operational
Channel - Chat
Operational
Channel - Email
Operational
CSAT
Operational
Events / Audit Log
Operational
Exports
Operational
Knowledge base
Operational
Notifications
Operational
Registration
Operational
Search
Operational
Tracking
Operational
Web Client
Operational
Web/Email/Form Hooks
Operational
Workflow
Degraded Performance
Prod4 (IN)
Operational
Analytics
Operational
API
Operational
Bulk Jobs
Operational
Channel - Chat
Operational
Channel - Email
Operational
CSAT
Operational
Events / Audit Log
Operational
Exports
Operational
Knowledge base
Operational
Notifications
Operational
Registration
Operational
Search
Operational
Tracking
Operational
Web Client
Operational
Web/Email/Form Hooks
Operational
Workflow
Operational
Kustomer Voice & Text
Operational
Kustomer Voice
Operational
Third Party
Operational
PubNub
Operational
OpenAI
Operational
Channel - Facebook
Operational
Channel - Instagram
Operational
Channel - SMS
Operational
Channel - WhatsApp
Operational
Regional Incident
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.