Chat CSAT Temporarily Disabled

Incident Report for Kustomer

Resolved

We have identified the cause of the latency within the platform and have released a fix to resolve the issue. CSAT surveys for the chat channel have been re-enabled.

Posted May 24, 2019 - 16:01 EDT

Update

We are continuing to monitor but have disabled CSAT surveys for the chat channel. We continue to investigate the cause of latency on the platform.

Posted May 24, 2019 - 10:45 EDT

Monitoring

Chat CSAT surveys have been enabled and we are continuing to monitor the situation to ensure platform stability.

Posted May 24, 2019 - 09:50 EDT

Investigating

We have temporarily suspended CSAT surveys for chat channel conversations while we investigate potentially linked issues with platform delays.

Posted May 24, 2019 - 04:43 EDT

This incident affected: Prod1 (US) (CSAT).