Chat CSAT Temporarily Disabled
Incident Report for Kustomer
Resolved
We have identified the cause of the latency within the platform and have released a fix to resolve the issue. CSAT surveys for the chat channel have been re-enabled.
Posted May 24, 2019 - 16:01 EDT
Update
We are continuing to monitor but have disabled CSAT surveys for the chat channel. We continue to investigate the cause of latency on the platform.
Posted May 24, 2019 - 10:45 EDT
Monitoring
Chat CSAT surveys have been enabled and we are continuing to monitor the situation to ensure platform stability.
Posted May 24, 2019 - 09:50 EDT
Investigating
We have temporarily suspended CSAT surveys for chat channel conversations while we investigate potentially linked issues with platform delays.
Posted May 24, 2019 - 04:43 EDT
This incident affected: CSAT.