Kustomer has resolved an event affecting text editor that may cause issues when typing and adding content such as Shortcuts. To resolve this issue, our team has rolled back to a previous version.
After careful monitoring, our team has determined that all affected areas are now fully restored. Please reach out to Kustomer support at support@kustomer.com if you have additional questions or concerns.
Posted Jul 30, 2026 - 15:15 EDT
Monitoring
Kustomer has implemented an update to address an event affecting text editor that may cause issues when typing and adding content such as Shortcuts. Refreshing your browser will fully resolve the issue.
Our team is currently monitoring this update to ensure the issue is fully resolved. Please expect further updates within the next 30 minutes, and reach out to Kustomer support at support@kustomer.com if you have additional questions or concerns.
Posted Jul 30, 2026 - 14:15 EDT
Investigating
Kustomer is aware of an event affecting text editor that may cause issues when typing and adding content such as Shortcuts.
Our team is currently working to identify the cause of this issue in an effort to implement a resolution. Please expect additional updates within the next 30 minutes, please reach out to Kustomer Support via support@kustomer.com for any further questions or updates.
Posted Jul 30, 2026 - 13:43 EDT
This incident affected: Prod1 (US) (Web Client), Prod2 (EU) (Web Client), and Prod4 (IN) (Web Client).