Bulk processing temporarily paused

Incident Report for Kustomer

Resolved

At this time, bulk processing has been restored and all recently queued jobs will run as normal. If you encounter any issues with bulk updates, please contact support@kustomer.com.

Posted Sep 10, 2019 - 23:13 EDT

Identified

We have identified the issue, which caused older bulk jobs in the queue to run. This may have resulted in unexpected conversation updates occurring. We are working on a fix now to prevent any additional issues, and will restore bulk processing as soon as this fix is deployed.

Posted Sep 10, 2019 - 21:57 EDT

Investigating

We have identified an issue with our bulk processing. As a result we have temporarily paused bulk processing as a preventative measure to avoid issues. We will post updates as we progress, and notify all clients when bulk processing is reactivated. Please contact support@kustomer.com with any questions.

Posted Sep 10, 2019 - 21:32 EDT

This incident affected: Prod1 (US) (Bulk Jobs).