Kustomer has resolved the issue affecting PROD 1 that impacted the ability to send outbound messages through MessageBird.
Our team has verified that the fix has been successfully deployed and service has been restored. If you continue to experience issues sending outbound MessageBird messages, please contact Kustomer Support at support@kustomer.com
We apologize for the disruption and appreciate your patience while we worked to resolve the issue.
Posted Jun 25, 2026 - 19:30 EDT
Monitoring
Kustomer has identified and implemented a fix for the issue affecting PROD 1 that impacted the ability to send outbound messages through MessageBird.
Our team is actively monitoring the platform to ensure the fix remains effective and that service has fully recovered. If you continue to experience issues sending outbound MessageBird messages, please contact Kustomer Support at support@kustomer.com.
We will provide another update once monitoring is complete or if there are any significant developments.
Thank you for your patience.
Posted Jun 25, 2026 - 19:06 EDT
Update
Kustomer has identified and implemented a fix for the issue affecting PROD 1 that impacted the ability to send outbound messages through MessageBird.
Our team is actively monitoring the platform to ensure the fix remains effective and that service has fully recovered. If you continue to experience issues sending outbound MessageBird messages, please contact Kustomer Support at support@kustomer.com.
We will provide another update once monitoring is complete or if there are any significant developments.
Thank you for your patience.
Posted Jun 25, 2026 - 19:05 EDT
Identified
Kustomer has identified the cause affecting PROD 1 that is impacting the ability to send outbound messages through MessageBird.
Please expect another update within the next 30 minutes, as we reach a resolution. If you have any additional questions or concerns, please reply to this conversation or contact Kustomer Support at support@kustomer.com.
Thank you for your patience while we work to resolve this issue.
Posted Jun 25, 2026 - 18:49 EDT
Investigating
Kustomer is aware of an event affecting PROD 1 that may affect the ability to send outbound messages for MessageBird.
Our team is currently working to identify the cause of this issue in an effort to implement a resolution. Please expect additional updates within the next 30 minutes, please reach out to Kustomer Support at support@kustomer.com for any further questions or updates.
Posted Jun 25, 2026 - 18:24 EDT
This incident affected: Prod1 (US) (Channel - Chat).