Monitoring incident with our cloud service provider

Incident Report for Kustomer

Resolved

Between 2:03 and 2:11 pm EST Kustomer monitored an incident on the side of our cloud service provider. This incident was widespread, and was not specific to the Kustomer platform. During this time we noticed error rates below 3% across web, APIs and chat.

Posted May 17, 2019 - 14:36 EDT

Monitoring

We are currently monitoring an incident from our cloud service provider which may cause 504 timeout errors for some users.

Posted May 17, 2019 - 14:16 EDT