The PubNub-related event previously reported affecting real-time messaging for orgs in Prod1 has been resolved. PubNub has confirmed the issue has been mitigated on their end - no messages were missed and no customer impact occurred during the event.
All affected areas remain fully operational. Please reach out to Kustomer support at support@kustomer.com if you have additional questions or concerns.
Posted Aug 25, 2026 - 10:17 EDT
Monitoring
Kustomer is aware of an event reported by one of our third party vendors (PubNub) affecting real-time messaging for orgs in Prod1 that may cause chat messages, agent notifications, and live updates to be delayed or not appear in real time within the platform.
Our team is actively monitoring the incident, and working with the vendor where possible to resolve the issue.
Please expect further updates within the next 3 hours, and reach out to Kustomer support at support@kustomer.com if you have additional questions or concerns.
Posted Aug 25, 2026 - 09:51 EDT
This incident affected: Prod1 (US) (Channel - Chat, Notifications, Tracking, Web Client) and Third Party (PubNub).