Our vendor has resolved their incident and after careful monitoring, our team has found that all affected areas are fully restored. Please reach out to support at support@kustomer.com if you have additional questions or concerns.
Posted Feb 03, 2023 - 14:36 EST
Monitoring
Kustomer has been made aware that our third-party vendor is no longer experiencing issues. Our team will continue to monitor this update to ensure the issue is fully resolved. Please expect further updates within 30 minutes and reach out to support at support@kustomer.com if you have additional questions or concerns.
Posted Feb 03, 2023 - 14:06 EST
Update
We are continuing to investigate this issue. Our team will continue to monitor the status with our vendor. Please expect further updates within 3 hours and reach out to support if you have additional questions or concerns. Additional information can be found here: https://status.postmarkapp.com/
Posted Feb 03, 2023 - 11:50 EST
Investigating
Kustomer is aware of an event reported by one of our third party vendors affecting Email on Prod1 and Prod 2 that may cause delays in outbound emails sent and delays in notifications within the platform. Our team will continue to monitor the status with our vendor. Please expect further updates within 1 hour and reach out to support if you have additional questions or concerns.
Posted Feb 03, 2023 - 11:11 EST
This incident affected: Prod1 (US) (Channel - Email) and Prod2 (EU) (Channel - Email).