Kustomer has resolved an event affecting Chat and other channels that caused delayed message delivery and slower conversation load times.
After careful monitoring, our team has determined that all affected areas are now fully restored.
Please reach out to Kustomer Support at support@kustomer.com if you have additional questions or concerns.
Posted Jun 09, 2026 - 11:18 EDT
Monitoring
Kustomer has identified the cause of the event affecting Chat and other channels that resulted in delayed message delivery and slower conversation load times. The situation has stabilized and our team is continuing to monitor to ensure full resolution. Please reach out to Kustomer Support at support@kustomer.com if you have additional questions or concerns.
Posted Jun 09, 2026 - 10:11 EDT
Investigating
Kustomer is aware of an event affecting Chat and other channels that may cause delayed message delivery and slower conversation load times.
Our team is currently working to identify the cause of this issue in an effort to implement a resolution. Please expect additional updates within the next 30 minutes and please reach out to Kustomer Support at support@kustomer.com for any further questions or updates.
Posted Jun 09, 2026 - 10:00 EDT
This incident affected: Prod1 (US) (Channel - Chat, Channel - Email) and Prod2 (EU) (Channel - Chat, Channel - Email).