Facebook inbound attachments failing due to partial outage

Incident Report for Kustomer

Resolved

This incident has been resolved.

Posted Jul 04, 2019 - 08:59 EDT

Monitoring

We are currently monitoring issues with Facebook impacting inbound attachments on Facebook messages.

Posted Jul 03, 2019 - 19:21 EDT

Update

Due to a partial outage Facebook is experiencing, Facebook's image hosting service is currently down, causing inbound attachments on Facebook messages to fail coming in.

Posted Jul 03, 2019 - 13:22 EDT

Update

We are continuing to work on a fix for this issue.

Posted Jul 03, 2019 - 13:21 EDT

Identified

Due to a partial outage Facebook is experiencing, Facebook's image hosting service is currently down, causing inbound attachments on Facebook messages to fail coming in.

Posted Jul 03, 2019 - 13:21 EDT

This incident affected: Prod1 (US) (Channel - Facebook).