Facebook inbound attachments failing due to partial outage

Incident Report for Kustomer

Resolved

This incident has been resolved.
Posted Jul 04, 2019 - 08:59 EDT

Monitoring

We are currently monitoring issues with Facebook impacting inbound attachments on Facebook messages.
Posted Jul 03, 2019 - 19:21 EDT

Update

Due to a partial outage Facebook is experiencing, Facebook's image hosting service is currently down, causing inbound attachments on Facebook messages to fail coming in.
Posted Jul 03, 2019 - 13:22 EDT

Update

We are continuing to work on a fix for this issue.
Posted Jul 03, 2019 - 13:21 EDT

Identified

Due to a partial outage Facebook is experiencing, Facebook's image hosting service is currently down, causing inbound attachments on Facebook messages to fail coming in.
Posted Jul 03, 2019 - 13:21 EDT
This incident affected: Third Party (Channel - Facebook).
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