System Outage

Incident Report for Kustomer

Postmortem

Please find our full postmortem from the July 29, 2019 System Outage here.

Thank you for your understanding during this incident.

Posted Jul 31, 2019 - 12:45 EDT

Resolved

Kustomer’s technical teams have determined the issue in the Kustomer data center has been resolved. Access to all applications has been restored. If you have any questions or concerns regarding this matter, please contact our Support Team.

Posted Jul 29, 2019 - 16:55 EDT

Monitoring

Our platform has been restored, and our team continues to monitor the system. We are actively working to understand the root cause, and will provide another update once we learn more.

Posted Jul 29, 2019 - 14:28 EDT

Investigating

We are currently experiencing a partial system outage and we are investigating the root cause.

Posted Jul 29, 2019 - 13:52 EDT

This incident affected: Prod1 (US) (API).