Degraded Search Performance

Incident Report for Kustomer

Resolved

This incident has been resolved.

Posted Apr 25, 2019 - 12:34 EDT

Update

Our engineering team has rolled out the fix for degraded search. You should now experience search functionality restored to normal levels. Thank you for your patience during the disruption.

Posted Apr 25, 2019 - 12:34 EDT

Monitoring

We are beginning to roll out the fix for the Search issue, and we are seeing error rates and latency going down. We will continue to monitor and update when the issue has been resolved.

Posted Apr 25, 2019 - 12:00 EDT

Identified

Search systems are currently experiencing higher than average error rates and latency. Customers may experience slow or partially returned search results. Our team has identified the cause and is currently rolling out a fix.

Posted Apr 25, 2019 - 10:36 EDT

This incident affected: Prod1 (US) (Search).