Please reach out to our Support team with any additional questions. You can reach us by going to https://help.kustomer.com/ and clicking "Contact Support" at the top of the page.
Posted Jul 31, 2022 - 11:42 EDT
Monitoring
Postmark has released a fix and is now monitoring the issue.
Please reach out to our Support team with any additional questions. You can reach us by going to https://help.kustomer.com/ and clicking "Contact Support" at the top of the page.
Posted Jul 31, 2022 - 10:33 EDT
Update
Postmark is currently reporting an issue with outbound sending of emails with their system. We have been made aware and are actively monitoring the situation. As a result, many outbound emails in Kustomer may soft bounce and not be delivered.
Please reach out to our Support team with any additional questions. You can reach us by going to https://help.kustomer.com/ and clicking "Contact Support" at the top of the page.
Posted Jul 31, 2022 - 09:19 EDT
Identified
Postmark is currently reporting an issue with outbound sending of emails with their system. We have been made aware and are actively monitoring the situation. As a result, many outbound emails in Kustomer may bounce.
Please reach out to our Support team with any additional questions. You can reach us by going to https://help.kustomer.com/ and clicking "Contact Support" at the top of the page.
Posted Jul 31, 2022 - 08:14 EDT
This incident affected: Prod1 (US) (Channel - Email) and Prod2 (EU) (Channel - Email).