Twilio and Shopify are currently reporting many of their services are currently not accessible. We have been made aware and are actively monitoring the situation. As a result, the Admin, checkouts, storefronts pages in Shopify, as well as Twilio integrations may not work.
For more information, please refer to https://www.shopifystatus.com/
Please reach out to our Support team with any additional questions. You can reach us by using our contact form here https://help.kustomer.com/contact/support-requests-HkXXApp6X