All Systems Operational

Uptime over the past 90 days. View historical uptime.
Prod1 (US) Operational
90 days ago
100.0 % uptime
Today
Analytics ? Operational
90 days ago
100.0 % uptime
Today
API ? Operational
90 days ago
100.0 % uptime
Today
Bulk Jobs ? Operational
90 days ago
100.0 % uptime
Today
Channel - Chat ? Operational
90 days ago
100.0 % uptime
Today
Channel - Email ? Operational
90 days ago
100.0 % uptime
Today
CSAT Operational
90 days ago
100.0 % uptime
Today
Events / Audit Log Operational
90 days ago
100.0 % uptime
Today
Exports ? Operational
90 days ago
100.0 % uptime
Today
Knowledge base Operational
Notifications ? Operational
90 days ago
100.0 % uptime
Today
Registration ? Operational
90 days ago
100.0 % uptime
Today
Search ? Operational
90 days ago
100.0 % uptime
Today
Tracking ? Operational
90 days ago
100.0 % uptime
Today
Web Client ? Operational
90 days ago
100.0 % uptime
Today
Web/Email/Form Hooks ? Operational
90 days ago
100.0 % uptime
Today
Workflow ? Operational
90 days ago
100.0 % uptime
Today
Prod2 (EU) Operational
90 days ago
100.0 % uptime
Today
Analytics Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Bulk Jobs Operational
90 days ago
100.0 % uptime
Today
Channel - Chat Operational
90 days ago
100.0 % uptime
Today
Channel - Email Operational
90 days ago
100.0 % uptime
Today
CSAT Operational
90 days ago
100.0 % uptime
Today
Events / Audit Log Operational
90 days ago
100.0 % uptime
Today
Exports Operational
90 days ago
100.0 % uptime
Today
Knowledge base Operational
Notifications Operational
90 days ago
100.0 % uptime
Today
Registration Operational
90 days ago
100.0 % uptime
Today
Search Operational
90 days ago
100.0 % uptime
Today
Tracking Operational
90 days ago
100.0 % uptime
Today
Web Client Operational
90 days ago
100.0 % uptime
Today
Web/Email/Form Hooks Operational
90 days ago
100.0 % uptime
Today
Workflow Operational
90 days ago
100.0 % uptime
Today
Prod4 (IN) Operational
90 days ago
100.0 % uptime
Today
Analytics Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Bulk Jobs Operational
90 days ago
100.0 % uptime
Today
Channel - Chat Operational
90 days ago
100.0 % uptime
Today
Channel - Email Operational
90 days ago
100.0 % uptime
Today
CSAT Operational
90 days ago
100.0 % uptime
Today
Events / Audit Log Operational
90 days ago
100.0 % uptime
Today
Exports Operational
90 days ago
100.0 % uptime
Today
Knowledge base Operational
90 days ago
100.0 % uptime
Today
Notifications Operational
90 days ago
100.0 % uptime
Today
Registration Operational
90 days ago
100.0 % uptime
Today
Search Operational
90 days ago
100.0 % uptime
Today
Tracking Operational
90 days ago
100.0 % uptime
Today
Web Client Operational
90 days ago
100.0 % uptime
Today
Web/Email/Form Hooks Operational
90 days ago
100.0 % uptime
Today
Workflow Operational
90 days ago
100.0 % uptime
Today
Kustomer Voice & Text Operational
90 days ago
100.0 % uptime
Today
Kustomer Voice Operational
90 days ago
100.0 % uptime
Today
Third Party Operational
90 days ago
100.0 % uptime
Today
PubNub ? Operational
OpenAI ? Operational
90 days ago
100.0 % uptime
Today
Channel - Facebook ? Operational
Channel - Instagram ? Operational
Channel - SMS ? Operational
Channel - WhatsApp Operational
Regional Incident Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Oct 20, 2025
[PLATFORM] AWS Outage Causing Service Disruption, Latency, and Potential Login issues [Prod 1]
Resolved - After careful monitoring, our team has confirmed that the platform and all services have returned to normal operation. All affected areas are fully restored, and performance remains stable. We will continue to monitor to ensure ongoing reliability. For any questions or concerns, please contact Kustomer Support at support@kustomer.com.
Oct 20, 18:54 EDT
Update - We continue to monitor the platform as performance and services steadily improve. The redrive of affected events has been completed, ensuring full delivery and data integrity. For any questions or concerns, please contact Kustomer Support at support@kustomer.com. Another update will be provided within 30 minutes.
Oct 20, 18:41 EDT
Update - We are continuing to monitor the platform as performance and services steadily improve. The redrive of affected events is nearly complete, ensuring full delivery and data integrity. For any questions or concerns, please contact Kustomer Support at support@kustomer.com. Another update will be provided within 30 minutes.
Oct 20, 17:58 EDT
Monitoring - We’re continuing to monitor the platform. Performance and services continue to improve, and overall stability is trending positively. We’re also redriving affected events to ensure delivery and data consistency. Please reach out to Kustomer Support at support@kustomer.com for any questions or concerns. Another update will be provided within 30 minutes.
Oct 20, 17:11 EDT
Identified - Kustomer is aware of an event causing service disruption and latency due to the AWS incident.

Our team is seeing significant improvements across the platform. Login functionality has been restored, and services are steadily returning to normal capacity. We’ll continue to monitor performance closely to ensure full stability

We’ll continue to post updates here as systems recover and more information becomes available. Please reach out to Kustomer Support at support@kustomer.com for any queries.
Oct 20, 16:40 EDT
Update - Kustomer is aware of an event affecting causing service disruption, latency, and potential login issues due to the AWS incident.

Our team is continuing to work to restore full service. We’ll continue to post updates here as systems recover and more information becomes available. Please reach out to Kustomer Support at support@kustomer.com for any queries.
Oct 20, 13:55 EDT
Update - Kustomer is aware of an event affecting causing service disruption, latency, and potential login issues due to the AWS incident.

Our team is currently working to restore full service and are seeing some improvements to latency. We’ll continue to post updates here as systems recover and more information becomes available. Please reach out to Kustomer Support at support@kustomer.com for any queries.
Oct 20, 12:16 EDT
Update - Kustomer is aware of an event affecting causing service disruption and latency due to the AWS incident.

Our team is currently working to restore full service and are seeing some improvements to latency. We’ll continue to post updates here as systems recover and more information becomes available. Please reach out to Kustomer Support at support@kustomer.com for any queries.
Oct 20, 11:28 EDT
Update - We are continuing to investigate this issue.
Oct 20, 09:40 EDT
Investigating - Kustomer has identified the disruption impacting platform services as a result of the significant widespread outage at Amazon Web Services (AWS). Further details and real-time updates are also available in https://health.aws.amazon.com/health/status

Our teams are actively working to mitigate the impact and restore services as quickly as possible, while maintaining close coordination with AWS as they work to resolve the underlying issue. We’ll continue to post updates here as systems recover and more information becomes available.

Please expect additional updates within the next 30 minutes, please reach out to Kustomer Support at support@kustomer.com for any queries.
Oct 20, 09:36 EDT
[PLATFORM] Service Disruption in All Production Environments
Resolved - After careful monitoring, our team has determined that Kustomer platform services are now fully operational and the queued Business Rules items have been successfully processed. Thank you for your patience and understanding during this event.

If you experience any residual issues or have questions, please reach out to Kustomer Support at support@kustomer.com.
Oct 20, 06:29 EDT
Monitoring - Kustomer platform services should now be operational, though some Business Rules items may remain delayed while our teams work to retrieve and process any queued events.

AWS has reported significant signs of recovery across affected services and continues to work toward full resolution.

We continue to closely monitor platform performance as AWS progresses with their own recovery efforts and keep sharing updates here as systems stabilize further.

Please expect additional updates within the next 30 minutes and if you have any questions or continue to notice delays, please reach out to Kustomer Support at support@kustomer.com.
Oct 20, 06:18 EDT
Identified - Kustomer has identified the disruption impacting platform services as a result of the significant widespread outage at Amazon Web Services (AWS). Further details and real-time updates are also available in https://health.aws.amazon.com/health/status

Our teams are actively working to mitigate the impact and restore services as quickly as possible, while maintaining close coordination with AWS as they work to resolve the underlying issue. We’ll continue to post updates here as systems recover and more information becomes available.

Please expect additional updates within the next 30 minutes, please reach out to Kustomer Support at support@kustomer.com for any queries.
Oct 20, 05:48 EDT
Oct 19, 2025

No incidents reported.

Oct 18, 2025

No incidents reported.

Oct 17, 2025

No incidents reported.

Oct 16, 2025
[FACEBOOK] Inbound Facebook Messenger Messages Not Being Created (PROD1)
Resolved - Kustomer has resolved an event affecting Facebook Messages that caused messages to fail to ingest. To resolve this issue, our team has released an update.

After careful monitoring, our team has determined that all affected areas are now fully restored, and all impacted messages have been ingested. Please reach out to Kustomer support at support@kustomer.com if you have additional questions or concerns.
Oct 16, 14:19 EDT
Update - Kustomer has implemented an update to address an event affecting Facebook Messages that caused them to not ingest. Facebook messages received from 11:30pm ET, October 15th onward will continue to ingest.

We are continuing to monitor the ingestion of the impacted Facebook messages. We expect all messages to be ingested in about 30 minutes. Please expect further updates within the next 30 minutes, and reach out to Kustomer support at support@kustomer.com if you have additional questions or concerns.
Oct 16, 13:42 EDT
Update - Kustomer has implemented an update to address an event affecting Facebook Messages that caused them to not ingest. Facebook messages received from 11:30pm ET, October 15th onward will begin to ingest over the next hour.

We are continuing to monitor the ingestion of the impacted Facebook messages. We expect all messages to be ingested in about an hour. Please expect further updates within the next 30 minutes, and reach out to Kustomer support at support@kustomer.com if you have additional questions or concerns.
Oct 16, 13:10 EDT
Update - Kustomer has implemented an update to address an event affecting Facebook Messages that caused them to not ingest. Facebook messages received from 11:30pm ET, October 15th onward will begin to ingest over the next hour.

We are continuing to monitor the ingestion of the impacted Facebook messages. Please expect further updates within the next 30 minutes, and reach out to Kustomer support at support@kustomer.com if you have additional questions or concerns.
Oct 16, 12:27 EDT
Update - Kustomer has implemented an update to address an event affecting Facebook Messages that caused them to not ingest. Facebook messages received from 11:30pm ET, October 15th onward will begin to ingest over the next hour.

Our team is continuing to monitor the update to ensure the issue is fully resolved. Please expect further updates within the next 30 minutes, and reach out to Kustomer support at support@kustomer.com if you have additional questions or concerns.
Oct 16, 11:58 EDT
Monitoring - Kustomer has implemented an update to address an event affecting Facebook Messages that caused them to not ingest. Facebook messages received from 11:30pm ET, October 15th onward will begin to ingest over the next hour.

Our team is currently monitoring this update to ensure the issue is fully resolved. Please expect further updates within the next 30 minutes, and reach out to Kustomer support at support@kustomer.com if you have additional questions or concerns.
Oct 16, 11:19 EDT
Identified - Kustomer has identified the underlying cause of the issue that was preventing inbound Facebook Messenger messages from being created in instances in our Prod1 environment.

Our team is implementing a resolution. We’ll share another update within 30 minutes. For any additional questions or updates, please contact Support at support@kustomer.com.
Oct 16, 11:10 EDT
Investigating - Kustomer is currently aware of an event affecting inbound messaging on Facebook Messenger that may cause inbound Facebook Messenger messages not to appear in instances in our Prod1 environment.

Our team is currently working to identify the cause of this issue in an effort to implement a resolution. Please expect additional updates within the next 30 minutes, please reach out to Kustomer Support at support@kustomer.com for any further questions or updates.
Oct 16, 10:42 EDT
Oct 15, 2025

No incidents reported.

Oct 14, 2025

No incidents reported.

Oct 13, 2025

No incidents reported.

Oct 12, 2025

No incidents reported.

Oct 11, 2025

No incidents reported.

Oct 10, 2025

No incidents reported.

Oct 9, 2025

No incidents reported.

Oct 8, 2025
[WORKFLOWS + ROUTING] Delays in processing Prod 2
Postmortem - Read details
Oct 16, 12:42 EDT
Resolved - Kustomer has resolved an event affecting Prod 2 that may have caused issues with routing and workflows. To resolve this issue, our team has released an update.

After careful monitoring, our team has determined that our systems are now fully restored, and has completed a redrive.

Please reach out to Kustomer support at support@kustomer.com if you have additional questions or concerns.
Oct 8, 11:16 EDT
Monitoring - Kustomer has implemented an update to address an event affecting workflows, business rules, and routing in Prod 2 that caused platform delays.

Our team is currently monitoring this update to ensure the issue is fully resolved. Please expect further updates within the next 30 minutes, and reach out to Kustomer support at support@kustomer.com if you have additional questions or concerns.
Oct 8, 10:31 EDT
Investigating - Kustomer is aware of an event affecting workflows and routing that may cause platform delays.

Our team is currently working to identify the cause of this issue in an effort to implement a resolution. Please expect additional updates within the next 30 minutes, please reach out to Kustomer Support at support@kustomer.com for any further questions or updates.
Oct 8, 10:09 EDT
Oct 7, 2025

No incidents reported.

Oct 6, 2025

No incidents reported.

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