All Systems Operational

Uptime over the past 90 days. View historical uptime.
Prod1 (US) Operational
90 days ago
99.78 % uptime
Today
Analytics Operational
90 days ago
99.78 % uptime
Today
API Operational
90 days ago
99.78 % uptime
Today
Bulk Jobs Operational
90 days ago
99.78 % uptime
Today
Channel - Chat Operational
90 days ago
99.78 % uptime
Today
Channel - Email Operational
90 days ago
99.78 % uptime
Today
CSAT Operational
90 days ago
99.78 % uptime
Today
Events / Audit Log Operational
90 days ago
99.78 % uptime
Today
Exports Operational
90 days ago
99.78 % uptime
Today
Knowledge base Operational
90 days ago
99.78 % uptime
Today
Notifications Operational
90 days ago
99.78 % uptime
Today
Registration Operational
90 days ago
99.78 % uptime
Today
Search Operational
90 days ago
99.78 % uptime
Today
Tracking Operational
90 days ago
99.78 % uptime
Today
Web Client Operational
90 days ago
99.78 % uptime
Today
Web/Email/Form Hooks Operational
90 days ago
99.78 % uptime
Today
Workflow Operational
90 days ago
99.78 % uptime
Today
Prod2 (EU) Operational
90 days ago
100.0 % uptime
Today
Analytics Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Bulk Jobs Operational
90 days ago
100.0 % uptime
Today
Channel - Chat Operational
90 days ago
100.0 % uptime
Today
Channel - Email Operational
90 days ago
100.0 % uptime
Today
CSAT Operational
90 days ago
100.0 % uptime
Today
Events / Audit Log Operational
90 days ago
100.0 % uptime
Today
Exports Operational
90 days ago
100.0 % uptime
Today
Knowledge base Operational
Notifications Operational
90 days ago
100.0 % uptime
Today
Registration Operational
90 days ago
100.0 % uptime
Today
Search Operational
90 days ago
100.0 % uptime
Today
Tracking Operational
90 days ago
100.0 % uptime
Today
Web Client Operational
90 days ago
100.0 % uptime
Today
Web/Email/Form Hooks Operational
90 days ago
100.0 % uptime
Today
Workflow Operational
90 days ago
100.0 % uptime
Today
Prod4 (IN) Operational
90 days ago
100.0 % uptime
Today
Analytics Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Bulk Jobs Operational
90 days ago
100.0 % uptime
Today
Channel - Chat Operational
90 days ago
100.0 % uptime
Today
Channel - Email Operational
90 days ago
100.0 % uptime
Today
CSAT Operational
90 days ago
100.0 % uptime
Today
Events / Audit Log Operational
90 days ago
100.0 % uptime
Today
Exports Operational
90 days ago
100.0 % uptime
Today
Knowledge base Operational
90 days ago
100.0 % uptime
Today
Notifications Operational
90 days ago
100.0 % uptime
Today
Registration Operational
90 days ago
100.0 % uptime
Today
Search Operational
90 days ago
100.0 % uptime
Today
Tracking Operational
90 days ago
100.0 % uptime
Today
Web Client Operational
90 days ago
100.0 % uptime
Today
Web/Email/Form Hooks Operational
90 days ago
100.0 % uptime
Today
Workflow Operational
90 days ago
100.0 % uptime
Today
Kustomer Voice & Text Operational
90 days ago
100.0 % uptime
Today
Kustomer Voice Operational
90 days ago
100.0 % uptime
Today
Third Party Operational
90 days ago
100.0 % uptime
Today
PubNub Operational
OpenAI Operational
90 days ago
100.0 % uptime
Today
Channel - Facebook Operational
Channel - Instagram Operational
Channel - SMS Operational
Channel - WhatsApp Operational
Regional Incident Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Dec 12, 2025

No incidents reported today.

Dec 11, 2025

No incidents reported.

Dec 10, 2025

No incidents reported.

Dec 9, 2025
[OUTBOUND WEBHOOKS] Outbound Webhooks API errors in Prod2 and Prod4
Resolved - Kustomer has resolved the event that impacted outbound webhooks in the Prod2 and Prod4 environments. The backported fix has been fully deployed, and webhook delivery is functioning as expected across all affected environments. Our team has verified stability, and no further impact is anticipated.

If you have additional questions or concerns, please reach out to Kustomer support at support@kustomer.com
Dec 9, 23:52 EST
Monitoring - Kustomer has implemented a fix for the event impacting outbound webhooks in the Prod2 and Prod4 environments. We are backporting this fix across environments, and our team is monitoring to ensure service stability and continued recovery.

Please expect additional updates within the next 30 minutes, and reach out to Kustomer support at support@kustomer.com if you have additional questions or concerns.
Dec 9, 23:22 EST
Update - We are continuing to work on a fix for this issue.
Dec 9, 22:55 EST
Identified - Kustomer is aware of an event affecting outbound webhook delivery in our Prod2 environment. Customers may experience failures due to 404 and 503 errors when the platform attempts to send outbound webhooks.

Our team is actively investigating the cause and working toward a resolution.
Please expect additional updates within the next 30 minutes, and reach out to Kustomer Support at support@kustomer.com if you have additional questions or concerns.
Dec 9, 22:38 EST
Dec 8, 2025

No incidents reported.

Dec 7, 2025

No incidents reported.

Dec 6, 2025

No incidents reported.

Dec 5, 2025

No incidents reported.

Dec 4, 2025

No incidents reported.

Dec 3, 2025

No incidents reported.

Dec 2, 2025
Reported Third Party Event affecting AIC and AIR Observability (PROD 1)
Resolved - A third party incident has been resolved affecting PROD 1 AI conversations (both AIC and AIR) to not include trace logs. Functionality has returned in this area

Please reach out to Kustomer support through Chat or Email if you have additional questions or concerns.
Dec 2, 19:49 EST
Monitoring - Kustomer is aware of an event reported by one of our third party vendors affecting the observability of AI Agent for Reps and AI Agent for Customers that may cause trace logs to not show up in AI Agent logs within conversations.

Our team is monitoring the incident, and working with the vendor where possible to resolve the issue. Please expect further updates within the next 3 hours, and reach out to Kustomer support over Chat or Email if you have additional questions or concerns.
Dec 2, 17:44 EST
Dec 1, 2025

No incidents reported.

Nov 30, 2025

No incidents reported.

Nov 29, 2025

No incidents reported.

Nov 28, 2025

No incidents reported.

← Incident History Powered by Atlassian Statuspage