All Systems Operational

Uptime over the past 90 days. View historical uptime.
Prod1 (US) Operational
90 days ago
100.0 % uptime
Today
Analytics ? Operational
90 days ago
100.0 % uptime
Today
API ? Operational
90 days ago
100.0 % uptime
Today
Bulk Jobs ? Operational
90 days ago
100.0 % uptime
Today
Channel - Chat ? Operational
90 days ago
100.0 % uptime
Today
Channel - Email ? Operational
90 days ago
100.0 % uptime
Today
CSAT Operational
90 days ago
100.0 % uptime
Today
Events / Audit Log Operational
90 days ago
100.0 % uptime
Today
Exports ? Operational
90 days ago
100.0 % uptime
Today
Knowledge base Operational
Notifications ? Operational
90 days ago
100.0 % uptime
Today
Registration ? Operational
90 days ago
100.0 % uptime
Today
Search ? Operational
90 days ago
100.0 % uptime
Today
Tracking ? Operational
90 days ago
100.0 % uptime
Today
Web Client ? Operational
90 days ago
100.0 % uptime
Today
Web/Email/Form Hooks ? Operational
90 days ago
100.0 % uptime
Today
Workflow ? Operational
90 days ago
100.0 % uptime
Today
Prod2 (EU) Operational
90 days ago
100.0 % uptime
Today
Analytics Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Bulk Jobs Operational
90 days ago
100.0 % uptime
Today
Channel - Chat Operational
90 days ago
100.0 % uptime
Today
Channel - Email Operational
90 days ago
100.0 % uptime
Today
CSAT Operational
90 days ago
100.0 % uptime
Today
Events / Audit Log Operational
90 days ago
100.0 % uptime
Today
Exports Operational
90 days ago
100.0 % uptime
Today
Knowledge base Operational
Notifications Operational
90 days ago
100.0 % uptime
Today
Registration Operational
90 days ago
100.0 % uptime
Today
Search Operational
90 days ago
100.0 % uptime
Today
Tracking Operational
90 days ago
100.0 % uptime
Today
Web Client Operational
90 days ago
100.0 % uptime
Today
Web/Email/Form Hooks Operational
90 days ago
100.0 % uptime
Today
Workflow Operational
90 days ago
100.0 % uptime
Today
Prod4 (IN) Operational
90 days ago
100.0 % uptime
Today
Analytics Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Bulk Jobs Operational
90 days ago
100.0 % uptime
Today
Channel - Chat Operational
90 days ago
100.0 % uptime
Today
Channel - Email Operational
90 days ago
100.0 % uptime
Today
CSAT Operational
90 days ago
100.0 % uptime
Today
Events / Audit Log Operational
90 days ago
100.0 % uptime
Today
Exports Operational
90 days ago
100.0 % uptime
Today
Knowledge base Operational
90 days ago
100.0 % uptime
Today
Notifications Operational
90 days ago
100.0 % uptime
Today
Registration Operational
90 days ago
100.0 % uptime
Today
Search Operational
90 days ago
100.0 % uptime
Today
Tracking Operational
90 days ago
100.0 % uptime
Today
Web Client Operational
90 days ago
100.0 % uptime
Today
Web/Email/Form Hooks Operational
90 days ago
100.0 % uptime
Today
Workflow Operational
90 days ago
100.0 % uptime
Today
Kustomer Voice & Text Operational
90 days ago
100.0 % uptime
Today
Kustomer Voice Operational
90 days ago
100.0 % uptime
Today
Third Party Operational
90 days ago
100.0 % uptime
Today
PubNub ? Operational
OpenAI ? Operational
90 days ago
100.0 % uptime
Today
Channel - Facebook ? Operational
Channel - Instagram ? Operational
Channel - SMS ? Operational
Channel - WhatsApp Operational
Regional Incident Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Sep 16, 2025

No incidents reported today.

Sep 15, 2025

No incidents reported.

Sep 14, 2025

No incidents reported.

Sep 13, 2025
[Facebook/Instagram] Users Unable to View Data After Login
Resolved - Kustomer has resolved an event affecting Facebook and Instagram Authentication that caused Pages to fail to display in selection drop-downs within the FB/IG admin UIs while authenticated. The issue can be addressed through a manual workaround that adds the missing reducers for Facebook.

After careful monitoring, our team has confirmed that all affected areas are now fully restored when using this manual workaround. Please reach out to Kustomer Support at support@kustomer.com or via chat if you have additional questions or concerns.
Sep 13, 19:04 EDT
Update - Kustomer is aware of an event affecting Facebook and Instagram Authentication that may cause Pages to fail to display in their selection drop-downs in the FB/IG admin UIs while authenticated.

Our team is actively investigating potential root causes. Work is ongoing and we will continue to share updates as progress is made. If you have any questions, please contact Kustomer Support at support@kustomer.com or through chat.
Sep 13, 11:50 EDT
Update - Kustomer is aware of an event affecting Facebook and Instagram Authentication that may cause Pages to fail to display in their selection drop-downs in the FB/IG admin UIs while authenticated.

Our team is actively investigating the root cause and working toward a fix. We’ll provide updates as more information becomes available. If you have any questions, please contact Kustomer Support at support@kustomer.com or through chat.
Sep 12, 23:32 EDT
Update - Kustomer is aware of an event affecting Facebook and Instagram Authentication that may cause Pages to fail to display in their selection drop downs in the FB/IG admin UIs while authenticated.

Our team is actively investigating the root cause of this issue and working toward a fix. We’ll share another update within 30 minutes. If you have any questions, please contact Kustomer Support at support@kustomer.com or through chat.
Sep 12, 22:33 EDT
Update - Kustomer is aware of an event affecting Facebook and Instagram Authentication that may cause Pages to fail to display in their selection drop downs in the FB/IG admin UIs while authenticated.

Our team is currently working to identify the cause of this issue in an effort to implement a resolution. Please expect additional updates within the next 30 minutes, and reach out to Kustomer support at support@kustomer.com or via chat if you have additional questions or concerns.
Sep 12, 21:42 EDT
Investigating - Kustomer is aware of an event affecting Facebook and Instagram Authentication that may cause Pages to fail to display in their selection drop downs in the FB/IG admin UIs while authenticated.

Our team is currently working to identify the cause of this issue in an effort to implement a resolution. Please expect additional updates within the next 30 minutes, and reach out to Kustomer support at support@kustomer.com or via chat if you have additional questions or concerns.
Sep 12, 21:11 EDT
Sep 12, 2025
[Facebook/Instagram] Users Unable to View Data After Login
Resolved - Kustomer has resolved an event affecting Facebook and Instagram Authentication that caused Pages to fail to display in selection drop-downs within the FB/IG admin UIs while authenticated. To resolve this issue, our team has released an update by adding missing reducers for Facebook.

After careful monitoring, our team has determined that all affected areas are now fully restored. Please reach out to Kustomer support at support@kustomer.com or via chat if you have additional questions or concerns.
Sep 12, 19:41 EDT
Update - Kustomer is aware of an event affecting Facebook and Instagram Authentication that may cause Pages to fail to display in their selection drop downs in the FB/IG admin UIs while authenticated.

Our team is actively working toward a fix. We’ll provide the next update within 30 minutes. If you have any questions in the meantime, please contact Kustomer Support at support@kustomer.com or through chat.
Sep 12, 19:07 EDT
Identified - Kustomer is aware of an event affecting Facebook and Instagram Authentication that may cause Pages to fail to display in their selection drop downs in the FB/IG admin UIs while authenticated.

Our team is still continuing to work on implementing a resolution. Please expect additional updates within the next 30 minutes, and reach out to Kustomer support at support@kustomer.com or via chat if you have additional questions or concerns.
Sep 12, 18:20 EDT
Investigating - Kustomer is aware of an event affecting Facebook and Instagram Authentication that may cause Pages to fail to display in their selection drop downs in the FB/IG admin UIs while authenticated.

Our team is currently working to identify the cause of this issue in an effort to implement a resolution. Please expect additional updates within the next 30 minutes, and reach out to Kustomer support at support@kustomer.com or via chat if you have additional questions or concerns.
Sep 12, 17:50 EDT
Sep 11, 2025

No incidents reported.

Sep 10, 2025

No incidents reported.

Sep 9, 2025

No incidents reported.

Sep 8, 2025

No incidents reported.

Sep 7, 2025

No incidents reported.

Sep 6, 2025

No incidents reported.

Sep 5, 2025
AI Agent messages via WhatsApp and SMS are delayed - Prod 1 and 2
Resolved - Kustomer has verified the successful redrive of all messages on the WhatsApp channel.
Sep 5, 23:05 EDT
Update - Kustomer has implemented an update to address an event affecting AI Agent messages via WhatsApp and SMS that caused outbound messages to be delayed.

Our team is continuing to redrive the affected messages. Please expect further updates within the next 30 minutes, and reach out to Kustomer support at support@kustomer.com if you have additional questions or concerns.
Sep 5, 22:46 EDT
Update - Kustomer has implemented an update to address an event affecting AI Agent messages via WhatsApp and SMS that caused outbound messages to be delayed.

Please expect further updates within the next 30 minutes, and reach out to Kustomer support at support@kustomer.com if you have additional questions or concerns.
Sep 5, 22:13 EDT
Update - Kustomer has implemented an update to address an event affecting AI Agent messages via WhatsApp and SMS that caused outbound messages to be delayed.

Our team is continuing to redrive the affected messages. Please expect further updates within the next 30 minutes, and reach out to Kustomer support at support@kustomer.com if you have additional questions or concerns.
Sep 5, 21:40 EDT
Update - Kustomer has implemented an update to address an event affecting AI Agent messages via WhatsApp and SMS that caused outbound messages to be delayed.

Our team is continuing to redrive the affected messages. Please expect further updates within the next 30 minutes, and reach out to Kustomer support at support@kustomer.com if you have additional questions or concerns.
Sep 5, 21:00 EDT
Update - Kustomer has implemented an update to address an event affecting AI Agent messages via WhatsApp and SMS that caused outbound messages to be delayed.

Our team is currently working to redrive the affected messages. Please expect further updates within the next 30 minutes, and reach out to Kustomer support at support@kustomer.com if you have additional questions or concerns.
Sep 5, 20:09 EDT
Update - Kustomer has implemented an update to address an event affecting AI Agent messages via WhatsApp and SMS that caused outbound messages to be delayed.

Our team is currently monitoring this update to ensure the issue is fully resolved. Please expect further updates within the next 30 minutes, and reach out to Kustomer support at support@kustomer.com if you have additional questions or concerns.
Sep 5, 19:28 EDT
Monitoring - Kustomer has implemented an update to address an event affecting AI Agent messages via WhatsApp and SMS that caused outbound messages to be delayed.

Our team is currently monitoring this update to ensure the issue is fully resolved. Please expect further updates within the next 30 minutes, and reach out to Kustomer support at support@kustomer.com if you have additional questions or concerns.
Sep 5, 18:58 EDT
Identified - Kustomer is aware of an event affecting AI Agent messages via WhatsApp and SMS that may cause outbound messages to be delayed.

Our team has identified the cause and is currently working toward implementing a resolution. Please expect additional updates within the next 30 minutes, please reach out to Kustomer Support at support@kustomer.com for any further questions or updates.
Sep 5, 18:31 EDT
Sep 4, 2025

No incidents reported.

Sep 3, 2025

No incidents reported.

Sep 2, 2025

No incidents reported.

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