Resolved -
We are pleased to inform you that Kustomer Voice is no longer experiencing issues related to the recent event reported by Twilio. While Twilio continues to monitor their update, which was implemented to address call failures, we have confirmed that our services are functioning normally.
We will keep a close eye on the situation alongside our vendor to ensure continued stability. Please check Twilio's status page (https://status.twilio.com/) for ongoing updates. If you have any questions or need further assistance, feel free to contact our support team at support@kustomer.com.
Mar 31, 21:43 EDT
Update -
Kustomer is aware of an event reported by one of our third party vendors affecting Kustomer Voice. Twilio has implemented an update to address an event that may have caused calls to fail and is continuing to monitor the situation.
Our team continues to monitor the incident, and we are working with the vendor where possible to resolve the issue. Please follow Twilio's status page (https://status.twilio.com/) for more details. Please expect further updates within the next 3 hours, and reach out to Kustomer support at support@kustomer.com if you have additional questions or concerns.
Mar 31, 19:01 EDT
Update -
Kustomer is aware of an event reported by one of our third party vendors affecting Kustomer Voice. Twilio has implemented an update to address an event that caused calls to potentially fail and are monitoring the situation.
Our team is monitoring the incident, and working with the vendor where possible to resolve the issue. Please follow Twilio's status page (https://status.twilio.com/) for more details. Please expect further updates within the next 3 hours, and reach out to Kustomer support at support@kustomer.com if you have additional questions or concerns.
Mar 31, 16:03 EDT
Monitoring -
Kustomer is aware of an event reported by one of our third party vendors affecting Kustomer Voice that may cause voice calls to fail within the platform.
Our team is monitoring the incident, and working with the vendor where possible to resolve the issue. Please follow Twilio's status page (https://status.twilio.com/) for more details. Please expect further updates within the next 3 hours, and reach out to Kustomer support at support@kustomer.com if you have additional questions or concerns.
Mar 31, 13:33 EDT
Resolved -
Kustomer is no longer experiencing the third-party incident affecting Twilio SMS in certain regions, that may have caused latency in message delivery. Kustomer will continue to monitor the situation with the third party to ensure all operations remain stable.
Our services are currently functioning normally, and we are actively ensuring continuity. Should you have any questions or require further clarification, please do not hesitate to reach out to our Support team at support@kustomer.com.
Mar 24, 20:18 EDT
Update -
Kustomer is aware of an event reported by one of our third party vendors affecting Twilio SMS that may cause Twilio SMS inbound & outbound messages to not deliver.
Our team is continuing to monitor the incident and we are working with the vendor where possible to resolve the issue. For more information, please refer to https://status.twilio.com/.
Please expect further updates within the next 3 hours & reach out to our Support team with any additional questions. You can reach us via email at support@kustomer.com
Mar 24, 18:07 EDT
Investigating -
Kustomer is aware of an event reported by one of our third party vendors affecting Twilio SMS that may cause Twilio SMS inbound & outbound messages to not deliver.
Our team is monitoring the incident, and working with the vendor where possible to resolve the issue. For more information, please refer to https://status.twilio.com/.
Please expect further updates within the next 3 hours & reach out to our Support team with any additional questions. You can reach us via email at support@kustomer.com
Mar 24, 15:07 EDT