All Systems Operational

Uptime over the past 90 days. View historical uptime.
Prod1 (US) Operational
90 days ago
99.78 % uptime
Today
Analytics ? Operational
90 days ago
99.78 % uptime
Today
API ? Operational
90 days ago
99.78 % uptime
Today
Bulk Jobs ? Operational
90 days ago
99.78 % uptime
Today
Channel - Chat ? Operational
90 days ago
99.78 % uptime
Today
Channel - Email ? Operational
90 days ago
99.78 % uptime
Today
CSAT Operational
90 days ago
99.78 % uptime
Today
Events / Audit Log Operational
90 days ago
99.78 % uptime
Today
Exports ? Operational
90 days ago
99.78 % uptime
Today
Knowledge base Operational
90 days ago
99.78 % uptime
Today
Notifications ? Operational
90 days ago
99.78 % uptime
Today
Registration ? Operational
90 days ago
99.78 % uptime
Today
Search ? Operational
90 days ago
99.78 % uptime
Today
Tracking ? Operational
90 days ago
99.78 % uptime
Today
Web Client ? Operational
90 days ago
99.78 % uptime
Today
Web/Email/Form Hooks ? Operational
90 days ago
99.78 % uptime
Today
Workflow ? Operational
90 days ago
99.78 % uptime
Today
Prod2 (EU) Operational
90 days ago
100.0 % uptime
Today
Analytics Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Bulk Jobs Operational
90 days ago
100.0 % uptime
Today
Channel - Chat Operational
90 days ago
100.0 % uptime
Today
Channel - Email Operational
90 days ago
100.0 % uptime
Today
CSAT Operational
90 days ago
100.0 % uptime
Today
Events / Audit Log Operational
90 days ago
100.0 % uptime
Today
Exports Operational
90 days ago
100.0 % uptime
Today
Knowledge base Operational
Notifications Operational
90 days ago
100.0 % uptime
Today
Registration Operational
90 days ago
100.0 % uptime
Today
Search Operational
90 days ago
100.0 % uptime
Today
Tracking Operational
90 days ago
100.0 % uptime
Today
Web Client Operational
90 days ago
100.0 % uptime
Today
Web/Email/Form Hooks Operational
90 days ago
100.0 % uptime
Today
Workflow Operational
90 days ago
100.0 % uptime
Today
Prod4 (IN) Operational
90 days ago
100.0 % uptime
Today
Analytics Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Bulk Jobs Operational
90 days ago
100.0 % uptime
Today
Channel - Chat Operational
90 days ago
100.0 % uptime
Today
Channel - Email Operational
90 days ago
100.0 % uptime
Today
CSAT Operational
90 days ago
100.0 % uptime
Today
Events / Audit Log Operational
90 days ago
100.0 % uptime
Today
Exports Operational
90 days ago
100.0 % uptime
Today
Knowledge base Operational
90 days ago
100.0 % uptime
Today
Notifications Operational
90 days ago
100.0 % uptime
Today
Registration Operational
90 days ago
100.0 % uptime
Today
Search Operational
90 days ago
100.0 % uptime
Today
Tracking Operational
90 days ago
100.0 % uptime
Today
Web Client Operational
90 days ago
100.0 % uptime
Today
Web/Email/Form Hooks Operational
90 days ago
100.0 % uptime
Today
Workflow Operational
90 days ago
100.0 % uptime
Today
Kustomer Voice & Text Operational
90 days ago
100.0 % uptime
Today
Kustomer Voice Operational
90 days ago
100.0 % uptime
Today
Third Party Operational
90 days ago
100.0 % uptime
Today
PubNub ? Operational
OpenAI ? Operational
90 days ago
100.0 % uptime
Today
Channel - Facebook ? Operational
Channel - Instagram ? Operational
Channel - SMS ? Operational
Channel - WhatsApp Operational
Regional Incident Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Nov 14, 2025

No incidents reported today.

Nov 13, 2025
[POSTMARK] ISP errors sending to Gmail addresses - all pods
Resolved - Issues encountered during sending emails to gmail addresses have been resolved. Within the hour, the issue should be fully resolved as changes propagate throughout DNS records. If you experience any further problems, please reach out to support and we'll look into it with high priority.
Nov 13, 23:01 EST
Monitoring - Kustomer has implemented a fix, which we are currently monitoring, to address the event affecting [POSTMARK] ISP errors.

Our team is currently monitoring this update to ensure the issue is fully resolved. Please expect further updates within the next 30 minutes, and reach out to Kustomer support via Chat or Email if you have additional questions or concerns.
Nov 13, 22:17 EST
Update - A fix is being rolled out incrementally to customers and we continue to monitor the situation as it improves. Please expect additional updates within the next 30 minutes, please reach out to Kustomer Support via Chat or Email for any further questions or updates.
Nov 13, 22:04 EST
Update - Kustomer has identified an event affecting mail.kustomerapp.com email addresses that may cause messages sent to gmail.com addresses to bounce.

A fix is being rolled out incrementally to customers and we continue to monitor the situation as it improves. Please expect additional updates within the next 30 minutes, please reach out to Kustomer Support via Chat or Email for any further questions or updates.
Nov 13, 21:34 EST
Update - Kustomer has identified an event affecting mail.kustomerapp.com email addresses that may cause messages sent to gmail.com addresses to bounce.

Our team is still continuing to work on implementing a resolution. Please expect additional updates within the next 30 minutes, please reach out to Kustomer Support via Chat or Email for any further questions or updates.
Nov 13, 20:59 EST
Update - Kustomer has identified an event affecting mail.kustomerapp.com email addresses that may cause messages sent to gmail.com addresses to bounce.

Our team is still continuing to work on implementing a resolution. Please expect additional updates within the next 30 minutes, please reach out to Kustomer Support via Chat or Email for any further questions or updates.
Nov 13, 20:20 EST
Update - Kustomer has identified an event affecting mail.kustomerapp.com email addresses that may cause messages sent to gmail.com addresses to bounce.

Our team is still continuing to work on implementing a resolution. Please expect additional updates within the next 30 minutes, please reach out to Kustomer Support via Chat or Email for any further questions or updates.
Nov 13, 19:49 EST
Update - Kustomer has identified an event affecting mail.kustomerapp.com email addresses that may cause messages sent to gmail.com addresses to bounce.

Our team is still continuing to work on implementing a resolution. Please expect additional updates within the next 30 minutes, please reach out to Kustomer Support via Chat or Email for any further questions or updates.
Nov 13, 19:17 EST
Identified - Kustomer has identified an event affecting mail.kustomerapp.com email addresses that may cause messages sent to gmail.com addresses to bounce.

Our team is still continuing to work on implementing a resolution. Please expect additional updates within the next 30 minutes, please reach out to Kustomer Support via Chat or Email for any further questions or updates.
Nov 13, 18:45 EST
Update - Kustomer is still investigating an ongoing issue impacting emails sent from @kustomerapp.com addresses, which may result in delivery issues when reaching Gmail (@gmail.com) recipients.

Our team continues to work toward identifying the root cause and implementing a resolution. We will provide another update within 30 minutes.

For any questions or additional support, please reach out to Kustomer Support via Chat or Email.
Nov 13, 18:27 EST
Update - Kustomer continues to investigate an issue affecting emails sent from @kustomerapp.com addresses, which may cause delivery failures to Gmail (@gmail.com) recipients.

Our team is working diligently to identify the root cause and implement a fix. We will share another update within 30 minutes.

For any questions or further assistance, please contact Kustomer Support via Chat or Email.
Nov 13, 17:43 EST
Update - Kustomer is aware of an issue impacting emails sent from @kustomerapp.com addresses, which may result in delivery failures to Gmail recipients.

Our team is actively investigating the cause and working to implement a resolution. We will provide another update within 30 minutes.

For further questions or updates, please contact Kustomer Support via Chat or Email.
Nov 13, 17:10 EST
Update - Kustomer is aware of an event affecting kustomerapp.com email addresses that may cause messages sent to gmail.com addresses to bounce.

Our team is continuing to work toward identifying the cause of this issue in an effort to implement a resolution. Please expect additional updates within the next 30 minutes, please reach out to Kustomer Support support@kustomer.com for any further questions or updates.
Nov 13, 16:31 EST
Investigating - Kustomer is aware of an event affecting kustomerapp.com email addresses that may cause messages sent to gmail.com addresses to bounce.

Our team is currently working to identify the cause of this issue in an effort to implement a resolution. Please expect additional updates within the next 30 minutes, please reach out to Kustomer Support support@kustomer.com for any further questions or updates.
Nov 13, 15:56 EST
Nov 12, 2025

No incidents reported.

Nov 11, 2025

No incidents reported.

Nov 10, 2025

No incidents reported.

Nov 9, 2025

No incidents reported.

Nov 8, 2025
[Knowledge Base] Not Accessible [PROD 2]
Resolved - Kustomer has resolved the event affecting PROD 2 that caused the Knowledge Base to be inaccessible. To resolve this issue, our team has deployed a fix.

After careful monitoring, our team has determined that all affected areas are now fully restored. Please reach out to Kustomer support at support@kustomer.com if you have additional questions or concerns.
Nov 8, 03:44 EST
Monitoring - A fix has been deployed and services have been restored. We’re closely monitoring system performance to confirm stability.
Nov 8, 03:19 EST
Update - We are continuing to investigate the issue and working with our cloud provider to identify the cause in an effort to implement a resolution. You can expect additional updates within the next 30 minutes, please reach out to Kustomer Support at support@kustomer.com for any further questions or updates in the meantime.
Nov 8, 03:11 EST
Update - Our Engineering team is still actively investigating the issue alongside our cloud provider to identify the underlying cause and implement a resolution. We’ll provide an update within the next 30 minutes.
Nov 8, 02:39 EST
Investigating - Kustomer is aware of an event affecting our Knowledge Base rendering it inaccessible. [PROD 2]

Our team is currently working to identify the cause of this issue in an effort to implement a resolution. Please expect additional updates within the next 30 minutes, and reach out to Kustomer support at support@kustomer.com if you have additional questions or concerns.
Nov 8, 02:06 EST
Nov 7, 2025

No incidents reported.

Nov 6, 2025

No incidents reported.

Nov 5, 2025
[TAGS] Issue with Searching and Using Tags [ALL PRODS]
Resolved - Kustomer has resolved an event affecting tag functionality and tag search, which caused tag usage and search to not work as expected. During the incident, searches involving work items, work sessions, snippets, shortcuts, and the Team Pulse – Skills tab may also have been temporarily impacted.

After careful monitoring, our team has determined that all affected areas are now fully restored. Please reach out to Kustomer Support at support@kustomer.com if you have any additional questions or concerns.
Nov 5, 04:19 EST
Update - Kustomer has identified an event currently impacting tag functionality, which may result in tag search and usage not working as expected. Searches involving work items, work sessions, snippets, shortcuts, and the Team Pulse – Skills tab may also be temporarily impacted.

Our Engineering team has identified the cause and is implementing mitigations to restore full functionality. We’ll continue to provide updates every 30 minutes until the issue is fully resolved.

For any additional questions or updates, please don’t hesitate to contact Kustomer Support at support@kustomer.com.
Nov 5, 04:12 EST
Identified - Kustomer has identified an event currently impacting tag functionality, which may result in tag search and usage not working as expected. Searches involving work items, work sessions, snippets, shortcuts, and the Team Pulse – Skills tab may also be temporarily impacted.

Our Engineering team has identified the cause and is implementing mitigations to restore full functionality. We’ll continue to provide updates every 30 minutes until the issue is fully resolved.

For any additional questions or updates, please don’t hesitate to contact Kustomer Support at support@kustomer.com.
Nov 5, 04:12 EST
Investigating - Kustomer is aware of an event currently impacting tag functionality, which may result in tag search and usage not working as expected. Searches involving work items, work sessions, snippets, shortcuts, and the Team Pulse – Skills tab may also be temporarily impacted.

Our Engineering team is actively investigating the issue to determine the underlying cause and implement a resolution. We’ll provide an update within the next 30 minutes.

We sincerely apologize for the disruption and appreciate your patience and understanding. For any additional questions or updates, please don’t hesitate to contact Kustomer Support at support@kustomer.com.
Nov 5, 03:39 EST
Nov 4, 2025

No incidents reported.

Nov 3, 2025

No incidents reported.

Nov 2, 2025

No incidents reported.

Nov 1, 2025

No incidents reported.

Oct 31, 2025

No incidents reported.

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